Freedom251 › AI Email Assistants
InboxPilot
What InboxPilot is
InboxPilot drafts replies in Gmail and Outlook using company documents and connected tools, and routes email to the appropriate team. By default, drafts wait for a person to review and send them; teams can enable automatic sending for configured rules. Replies may draw on uploaded documents, a website, past responses, and live information from connected tools. Workflows can check information, draft replies, route messages, or perform actions on email that matches their criteria. Listed integrations include Gmail, Outlook, Slack, Zendesk, Pipedrive, Notion, Shopify, and custom URLs or APIs. Every plan connects to Gmail and Outlook, but Outlook support is for an individual user mailbox, not a Microsoft 365 shared mailbox. Plan limits range from 300 to 20,000 conversations monthly, with unlimited inbound email. Extra conversations cost $0.05 each, subject to the next-plan cap on the first three plans. Starter costs $32 a month, billed $390 billed annually; Growth costs $82 a month, billed $990 billed annually; Business costs $207 a month, billed $2,490 billed annually; Scale costs $415 a month, billed $4,990 billed annually. InboxPilot states it is SOC 2 Type II certified and GDPR compliant, encrypts data, and does not use customer email to train shared or third-party AI models.
Who it suits
InboxPilot suits teams managing customer email, including support, sales, operations, founders, and agencies. It is relevant to teams that want drafts reviewed by people by default, with the option to configure automatic sending.
What it does well
- Uses company documents and connected tools for drafts
- Routes email and supports workflow actions
- Lists integrations including Gmail, Outlook, and Slack
- Offers self-hosted deployment on Scale
What to know first
- Outlook support excludes Microsoft 365 shared mailboxes
- Starter includes 300 conversations per month
- Extra conversations cost $0.05 each on early plans
- No free plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | $2,490 billed annually · 6,000 conversations/month · 3 inboxes · unlimited team members · custom integrations · priority support | $207 a month |
| Starter | $390 billed annually · 300 conversations/month · unlimited emails · 1 workflow · 1 inbox · 1 team member · extra inboxes $15/month | $32 a month |
| Scale | $4,990 billed annually · 20,000 conversations/month · 10 inboxes · unlimited team members · self-hosted deployment · onboarding session | $415 a month |
| Growth | $990 billed annually · 1,500 conversations/month · unlimited workflows · up to 5 team members · 1 inbox | $82 a month |
As inboxpilot.co lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
InboxPilot combines reply drafting, routing, and configurable workflows, with human review as the default. Its plans set monthly conversation limits, and the Outlook connection does not support Microsoft 365 shared mailboxes.
Facts from InboxPilot's own pages
- Access controls
- InboxPilot connects through scoped OAuth permissions that can be revoked, and lists role-based access, SSO, audit logging, and data deletion on request. · inboxpilot.co, 9 Oct 2026
- AI data use
- InboxPilot says customer email is never used to train shared or third-party AI models. · inboxpilot.co, 9 Oct 2026
- Headquarters
- Wilmington, Delaware, USA · inboxpilot.co, 28 Sept 2026
- Integrations
- The integrations page lists Gmail, Outlook, Slack, Zendesk, Pipedrive, Notion, Shopify, and custom URLs or APIs. · inboxpilot.co, 9 Oct 2026
- Intended users
- The maker describes InboxPilot for teams handling customer email and highlights support, sales, operations, founders, agencies, and several industries. · inboxpilot.co, 9 Oct 2026
- Product
- InboxPilot drafts replies in Gmail and Outlook using a company's documents and connected tools, and sorts email to the right team. · inboxpilot.co, 9 Oct 2026
- Reply grounding
- Drafts can use uploaded documents, a website, past replies, and live information from connected tools. · inboxpilot.co, 9 Oct 2026
- Review before sending
- Drafts wait for a person to review and send them by default; auto-send can be enabled for rules the team configures. · inboxpilot.co, 9 Oct 2026
- Security
- InboxPilot states that it is SOC 2 Type II certified and GDPR compliant, and encrypts data at rest with AES-256 and in transit with TLS 1.2 or higher. · inboxpilot.co, 9 Oct 2026
- Support
- The Business plan includes priority support, while the Scale plan includes a team onboarding session. · inboxpilot.co, 9 Oct 2026
- Supported inbox accounts
- Every plan connects to Gmail and Outlook; the pricing FAQ says Outlook support is for a user mailbox, not a Microsoft 365 shared mailbox. · inboxpilot.co, 9 Oct 2026
- Usage limits
- Plans include 300 to 20,000 conversations per month; inbound email is unlimited, and extra conversations cost $0.05 each subject to the next-plan cap on the first three plans. · inboxpilot.co, 9 Oct 2026
- Workflow features
- Workflows can check information, draft replies, route email, and perform actions on matching messages. · inboxpilot.co, 9 Oct 2026
Where InboxPilot stands on Freedom251
- AI Email Assistants#27 of 46