InboxPilot drafts replies in Gmail and Outlook using company documents and connected tools, and routes email to the appropriate team. By default, drafts wait for a person to review and send them; teams can enable automatic sending for configured rules. Replies may draw on uploaded documents, a website, past responses, and live information from connected tools. Workflows can check information, draft replies, route messages, or perform actions on email that matches their criteria. Listed integrations include Gmail, Outlook, Slack, Zendesk, Pipedrive, Notion, Shopify, and custom URLs or APIs. Every plan connects to Gmail and Outlook, but Outlook support is for an individual user mailbox, not a Microsoft 365 shared mailbox. Plan limits range from 300 to 20,000 conversations monthly, with unlimited inbound email. Extra conversations cost $0.05 each, subject to the next-plan cap on the first three plans. Starter costs 32.00 USD per month, billed $390 billed annually; Growth costs 82.00 USD per month, billed $990 billed annually; Business costs 207.00 USD per month, billed $2,490 billed annually; Scale costs 415.00 USD per month, billed $4,990 billed annually. InboxPilot states it is SOC 2 Type II certified and GDPR compliant, encrypts data, and does not use customer email to train shared or third-party AI models.
Who it is for
InboxPilot suits teams managing customer email, including support, sales, operations, founders, and agencies. It is relevant to teams that want drafts reviewed by people by default, with the option to configure automatic sending.
What is good
- Uses company documents and connected tools for drafts
- Routes email and supports workflow actions
- Lists integrations including Gmail, Outlook, and Slack
- Offers self-hosted deployment on Scale
What to know first
- Outlook support excludes Microsoft 365 shared mailboxes
- Starter includes 300 conversations per month
- Extra conversations cost $0.05 each on early plans
- No free plan
Verdict
InboxPilot combines reply drafting, routing, and configurable workflows, with human review as the default. Its plans set monthly conversation limits, and the Outlook connection does not support Microsoft 365 shared mailboxes.
InboxPilot plans and pricing
All plansCompared on AI email assistants
- Free plan
- Yes
- Inbox triage
- Yes
- AI reply drafting
- Yes
- Automatic sending
- Yes
