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Infobip Conversational Marketing
What Infobip Conversational Marketing is
Infobip Conversational Marketing is a paid solution for promotional campaigns that use two-way customer conversations. Businesses can use it for offers, personalized campaigns, lead generation, loyalty programs, subscription reminders, and upsell or cross-sell campaigns. It uses a 360-degree customer view to inform personalized interactions, while chatbots can recommend products and services and automate lead generation and qualification. Campaigns can span SMS, MMS, voice, live chat, RCS, email, Instagram, WhatsApp, Messenger, Telegram, Viber, and Apple Messages for Business. Marketing journeys and omnichannel campaigns are listed capabilities. The product page links to an integrations directory but does not name specific integrations in its text. Infobip lists both a free plan and a free trial, and offers signup for a free Infobip account. Conversational Marketing has no fixed public price: prospects are directed to contact an expert, and channel rates vary by destination and usage. Infobip says it was officially established in 2006 and lists ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type 2 among its certifications.
Who it suits
It suits businesses seeking to promote offers, personalize customer campaigns, generate and qualify leads, or build loyalty through customer conversations. The channel range may fit teams planning campaigns across several messaging and marketing channels.
What it does well
- Supports real-time, two-way customer conversations.
- Chatbots can recommend products and qualify leads.
- Campaigns span messaging, social, voice, and email channels.
- Free plan and free trial are listed.
- Infobip lists four security certifications.
What to know first
- Conversational Marketing has no fixed public price.
- Channel rates vary by destination and usage.
- The page text names no specific integrations.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom pricing | Pay only for what you need · channel rates vary by destination and usage | On request |
As infobip.com lists them, read 10 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Infobip Conversational Marketing website.
- Sign up for a free Infobip account or explore the free plan and free trial.
- Choose web or API access for your setup.
- Plan the campaign channels and use cases you need.
- Contact an expert to discuss custom pricing and channel rates.
Verdict
Infobip Conversational Marketing combines customer data, automated conversations, and campaigns across many channels. The free plan and trial offer a way to start, while the paid service’s price depends on needs, destination, and usage.
Questions
Is Infobip Conversational Marketing free?
A free plan and a free trial are listed, and Infobip provides a link to sign up for a free account.
How much does paid access cost?
Pricing is custom and available on request. Channel rates vary by destination and usage.
Which channels does it support?
Listed channels include SMS, MMS, voice, live chat, RCS, email, Instagram, WhatsApp, Messenger, Telegram, Viber, and Apple Messages for Business.
Which platforms can I use?
The listed platforms are web and API.
What campaigns can it support?
Listed uses include promotions, personalized campaigns, lead generation, loyalty campaigns, subscription reminders, and upsell or cross-sell campaigns.
What security certifications does Infobip list?
Infobip lists ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type 2 among its certifications.
Facts from Infobip Conversational Marketing's own pages
- Campaign use cases
- Use cases include promotions, personalized campaigns, lead generation, loyalty campaigns, subscription reminders, and upsell or cross-sell campaigns. · infobip.com, 10 Oct 2026
- Channels
- Listed channels include SMS, MMS, voice, live chat, RCS, email, Instagram, WhatsApp, Messenger, Telegram, Viber, and Apple Messages for Business. · infobip.com, 10 Oct 2026
- Company history
- Infobip's company page says it was officially established in 2006. · infobip.com, 10 Oct 2026
- Customer data
- It uses a 360-degree customer view to understand behavior and personalize interactions. · infobip.com, 10 Oct 2026
- Founded
- 2006 · infobip.com, 28 Sept 2026
- Free account
- Infobip provides a link to sign up for a free Infobip account. · infobip.com, 10 Oct 2026
- Integrations
- The product page links to Infobip's integrations directory but does not name specific integrations in the page text. · infobip.com, 10 Oct 2026
- Intended audience
- The product page presents the solution for businesses seeking to promote offers, personalize customer campaigns, generate leads, and build loyalty. · infobip.com, 10 Oct 2026
- Personalization and automation
- Chatbots can provide personalized product and service recommendations and automate lead generation and qualification. · infobip.com, 10 Oct 2026
- Pricing availability
- The product page directs prospects to contact an expert, and the general pricing page offers a contact-sales route rather than a fixed Conversational Marketing price. · infobip.com, 10 Oct 2026
- Pricing model
- Infobip says customers pay only for what they need and explains that exact per-message prices can vary by destination country, network, and discounts. · infobip.com, 10 Oct 2026
- Purpose
- Infobip Conversational Marketing is a solution for conversational promotional campaigns designed to drive engagement and campaign ROI. · infobip.com, 10 Oct 2026
- Security certifications
- Infobip lists ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type 2 among its certifications. · infobip.com, 10 Oct 2026
- Support
- Infobip's support center provides resources for delivery issues, technical integration, commercial terms, coverage, and product usage. · support.infobip.com, 10 Oct 2026
- Two-way engagement
- The solution supports real-time, two-way customer conversations. · infobip.com, 10 Oct 2026