Freedom251 › Pet Care Software
IDEXX Neo
What IDEXX Neo is
IDEXX Neo is cloud-based veterinary practice management software for coordinating clinic records, appointments, payments, and reporting. Its dashboard summarizes overdue and draft invoices, reminders, appointments, callbacks, and diagnostic results. Patient workflows cover histories, examination notes, diagnoses, estimates, procedure templates, diagnostic orders, and electronic signatures. Scheduling includes appointment management, SMS reminders, boarding, and the Neo Patient Portal. Payment features include payment capture with a wireless Clover device, plus payment history and reporting. Practice reporting covers metrics, purchase orders, inventory tracking, visualizations, and data export. Listed integrations include IDEXX diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS. IDEXX says Neo is hosted and managed by Amazon Web Services, with data backed up automatically. It works in a modern browser on Mac, PC, iOS, or Android devices. IDEXX offers a free 15-day trial; ongoing pricing is available on request. Internet access is needed for normal use, and IDEXX recommends keeping one or two devices on a wireless data plan as backup.
Who it suits
IDEXX Neo suits veterinary practices seeking software for patient workflows, scheduling, payments, and practice reporting. Its browser-based device support covers Mac, PC, iOS, and Android.
What it does well
- Free 15-day trial
- Dashboard summarizes appointments and diagnostic results
- Includes patient histories and examination notes
- Offers appointment reminders and boarding
- Data is backed up automatically
What to know first
- Ongoing pricing is available on request
- Normal use depends on internet access
- Label-printer setup recommends Chrome and Windows
Limits
The free trial lasts 15 days. The ongoing subscription price is available on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Neo | Monthly subscription; U.S. price not stated on the pages opened · Contact IDEXX for pricing | On request |
As idexx.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the IDEXX Neo website.
- Start the free 15-day trial.
- Use Neo in a modern browser on a Mac, PC, iOS, or Android device.
- For label printer setup, IDEXX recommends Chrome on a Windows computer.
- Contact IDEXX for subscription pricing.
Verdict
IDEXX Neo brings patient workflows, scheduling, payments, and reporting into cloud-based practice software. A free 15-day trial is available, while ongoing pricing requires contacting IDEXX.
Questions
How much does IDEXX Neo cost?
Neo is a paid monthly subscription, with pricing available on request.
Is there a free plan or trial?
There is no free plan. IDEXX offers a free 15-day trial.
Which platforms does Neo support?
It works in a modern browser on Mac, PC, iOS, and Android devices.
What integrations are listed?
IDEXX lists its diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS.
Who makes IDEXX Neo?
Neo is described by IDEXX Laboratories, Inc., which lists its headquarters in Westbrook, Maine, and says it was incorporated in 1983.
What happens if the internet connection is lost?
IDEXX recommends keeping one or two devices with a wireless data plan available as backup.
Facts from IDEXX Neo's own pages
- Company founding
- IDEXX states it was incorporated in 1983. · ir.idexx.com, 4 Oct 2026
- Company headquarters
- IDEXX Laboratories, Inc. lists its corporate headquarters at One IDEXX Drive, Westbrook, Maine 04092, United States. · idexx.com, 4 Oct 2026
- Device compatibility
- Neo works in a modern browser on Mac, PC, iOS, or Android tablets, laptops, and desktops; IDEXX recommends Chrome and a Windows computer for label-printer setup. · ca.idexx.com, 4 Oct 2026
- Integrations
- The FAQ lists IDEXX diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS integrations. · ca.idexx.com, 4 Oct 2026
- Internet dependency
- IDEXX recommends keeping one or two devices on a wireless data plan available as backup if the internet connection is lost. · ca.idexx.com, 4 Oct 2026
- Patient workflow
- Patient workflow includes histories, examination notes, diagnoses, estimates, procedure templates, diagnostics ordering, and electronic signatures. · software.idexx.com, 4 Oct 2026
- Payments
- Payment features include payment capture, electronic signatures with a wireless Clover device, and payment history and reporting. · software.idexx.com, 4 Oct 2026
- Practice dashboard
- The dashboard summarizes overdue invoices, reminders, draft invoices, appointments, callbacks, and diagnostic results. · software.idexx.com, 4 Oct 2026
- Product
- IDEXX describes Neo as cloud based veterinary practice management software. · software.idexx.com, 4 Oct 2026
- Reporting
- Reporting includes practice metrics, purchase orders, inventory tracking, visualizations, and data export. · software.idexx.com, 4 Oct 2026
- Scheduling
- Scheduling supports appointment management, SMS reminders, boarding, and the Neo Patient Portal. · software.idexx.com, 4 Oct 2026
- Security and hosting
- IDEXX says Neo is hosted and managed by Amazon Web Services and that data is backed up automatically. · ca.idexx.com, 4 Oct 2026
- Support
- IDEXX lists Neo Software Support at 1-800-296-7141 and the trial page also offers live chat. · idexx.com, 4 Oct 2026
- Trial
- IDEXX offers a free 15-day Neo trial. · ca.idexx.com, 4 Oct 2026
Where IDEXX Neo stands on Freedom251
- Pet Care Software#5 of 22
- Veterinary Software#3 of 12