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Genesys Cloud Agentic Virtual Agent pricing
As genesys.com lists them, read 30 Sept 2026. The maker's own page has the final word.
| Plan | Billed and limits | Price |
|---|---|---|
| Genesys Cloud CX 2 | $115 USD per user/month billed annually · Virtual agents included; AI Experience tokens required for certain features; usage-based pricing may apply | $115 a month |
| Genesys Cloud CX 3 | $155 USD per user/month billed annually · Virtual agents included; AI Experience tokens required for certain features; usage-based pricing may apply | $155 a month |
| Genesys Cloud CX 4 | $240 USD per user/month billed annually · Virtual agents included; 30 AI Experience tokens per named agent; usage-based pricing may apply | $240 a month |
| Genesys Cloud CX 1 | $75 USD per user/month billed annually · Virtual agents included; AI Experience tokens required for certain features; usage-based pricing may apply | $75 a month |
From genesys.com.
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