Generous

What Generous is

Generous is a web-based donation platform for charities and non-profit organisations. Its embeddable donation forms accept credit cards, debit cards, direct debit and PayPal, and donors can schedule recurring gifts monthly, quarterly or annually. Supporters can also give by text message using Generous smart SMS technology. Fundraising teams can manage campaigns through dashboards, search donor records, run reports, export donor data and edit donor profiles. Campaigns can appear across multiple web pages and websites. Donor information can be imported from Excel or CSV, and offline or imported transactions have no per-transaction cost. Generous connects with Salesforce CRM and Xero accounting, as well as the Stripe, eWay and PayWay payment gateways. It describes its role as fundraising software that interfaces with CRMs. The free Startup plan allows up to $100k in annual online donations, three campaigns and two admin users, but does not include CRM integration. Growth is A$50 a month, and Enterprise is A$350 a month. Custom plans are available when online donations are likely to exceed $1m. Generous states there is no onboarding or sign-up fee and describes security measures including PCI compliance, financial-data tokenisation and 256 Bit TSL/SSL.

Who it suits

Generous suits charities and non-profit organisations that want to collect online and text donations and manage donor information alongside campaigns. It may fit teams that use Salesforce or Xero and want fundraising software that connects with their CRM rather than replaces it.

Limits

Startup supports up to $100k in annual online donations, three campaigns and two admin users, and it has no CRM integration. Growth costs A$50 a month, with Salesforce and Xero integrations each costing an additional A$50 a month. Enterprise costs A$350 a month and charges 0.5% per credit-card donation for payment gateway integration.

Getting started

1. Visit https://www.getgenerous.com/.
2. Use the web platform.
3. Choose the free Startup plan or a paid plan.
4. Set up an embeddable donation form and campaigns.
5. Connect supported services such as Salesforce or Xero if included in your plan.

Verdict

Choose Generous if your organisation needs online donation forms, recurring giving, text donations and donor-management tools in one fundraising platform. The free Startup plan has no CRM integration; teams needing Salesforce or Xero should review the paid plan costs and integration charges.