Freedom251 › Help Authoring Tools
Fluid Topics
by Fluid Topics
What Fluid Topics is
Fluid Topics is a product knowledge platform that gathers and synchronizes information from multiple sources, then delivers it through documentation portals, chatbots, AI agents, and in-product help. Its search combines keyword and semantic matching, can personalize results using user context, and indexes content in real time. Organizations can provide a customizable documentation portal for mobile and desktop, with access controls and offline mode. The platform also supplies infrastructure for generative AI and retrieval-augmented generation, including a knowledge layer and an MCP server for connecting AI agents to product information. Fluid Topics states support for more than 100 content sources and formats, including DITA, Markdown, Word, PDF, OpenAPI, SharePoint, Confluence, Salesforce, Zendesk, and GitHub. APIs support custom integrations and workflow automation, while Portal Designer is intended to let users customize portals without technical skills. Customers can select their preferred large language model. The company says embeddings and its vector database run internally and that its RAG tools enforce content access rights. It states an uptime SLA of 99.9+% and ISO 27001:2022 certification for Fluid Topics. Pricing is available on request. Fluid Topics is headquartered in Lyon, France, and was founded in 1999.
Who it suits
Fluid Topics may suit organizations that need to bring product information together and deliver it through documentation, support, or AI channels. The company describes customers in enterprise software, medical devices, high tech, and manufacturing.
What it does well
- Search combines keyword and semantic results.
- Portal supports access controls and offline mode.
- Supports more than 100 content sources and formats.
- Customers can select their preferred large language model.
What to know first
- Pricing is available on request.
- Custom connectors may require development skills.
- Support access to customer settings and content depends on approval.
Getting started
- Visit the Fluid Topics website.
- Contact Fluid Topics to request pricing.
- Choose the web or API platform route that fits your use.
- Connect content sources or plan custom connectors through its APIs.
- Configure a documentation portal with Portal Designer.
Verdict
Fluid Topics combines content aggregation, delivery, search, and AI infrastructure for product knowledge. Organizations should request pricing and review how its access controls and support arrangements fit their needs.
Questions
How much does Fluid Topics cost?
Fluid Topics is paid, and pricing is available on request.
Which platforms does Fluid Topics support?
Its listed platforms are web and API.
What content sources and formats does it support?
The platform states support for more than 100 sources and formats, including DITA, Markdown, Word, PDF, OpenAPI, SharePoint, Confluence, Salesforce, Zendesk, and GitHub.
Can customers choose the AI model?
Yes. Customers can select their preferred large language model for the platform’s AI and RAG tools.
What security measures does the company state?
Fluid Topics states that Antidot has ISO 27001:2022 certification for the platform. It says communications use AES-256 encryption and TLS 1.3, or TLS 1.2 for older devices.
Can teams build custom integrations?
Yes. Fluid Topics provides APIs for custom integrations and workflow automation. Customers can also develop connectors using its fluidtopics Python package.
Facts from Fluid Topics's own pages
- AI
- Fluid Topics provides infrastructure for generative AI and RAG, including a knowledge layer and an MCP server for connecting AI agents to product knowledge. · fluidtopics.com, 7 Oct 2026
- AI data controls
- The company says embeddings and its vector database run internally, and RAG tools enforce users’ content access rights. · fluidtopics.com, 7 Oct 2026
- AI model choice
- Customers can select their preferred LLM and are directed to check that provider’s privacy policy for security details. · fluidtopics.com, 8 Oct 2026
- AI privacy
- Fluid Topics says it runs embeddings computations and its vector database internally, and applies content access rights in its RAG tools. · fluidtopics.com, 8 Oct 2026
- Analytics
- Its content analytics suite provides visibility intended to support data-driven content decisions and demonstrate product knowledge ROI. · fluidtopics.com, 8 Oct 2026
- Audience
- The company describes its customers as including Fortune 500 businesses in enterprise software, medical devices, high tech, and manufacturing. · fluidtopics.com, 8 Oct 2026
- Company history
- Fluid Topics says it was founded in 1999 under the name Antidot and launched its Content Delivery Platform in 2014. · fluidtopics.com, 8 Oct 2026
- Content delivery
- It collects and syncs content from multiple sources into a knowledge repository and delivers it across portals, chatbots, AI agents, and in-product help. · fluidtopics.com, 7 Oct 2026
- Content formats
- It natively processes DITA, DocBook, HTML, Markdown, and YAML, and can restructure Word documents and wiki markup. · fluidtopics.com, 8 Oct 2026
- Custom connectors
- Customers can develop their own connectors using the fluidtopics Python package; development skills may be necessary. · docs.fluidtopics.com, 8 Oct 2026
- Custom domain
- Yes · fluidtopics.com, 20 Sept 2026
- Custom integrations
- Fluid Topics provides APIs for custom integrations and workflow automation. · fluidtopics.com, 7 Oct 2026
- Delivery
- The platform delivers content to documentation portals, community channels, chatbots, AI agents, and embedded help systems, with native API integration. · fluidtopics.com, 8 Oct 2026
- Encryption
- The service states that communications are encrypted with AES-256 and TLS 1.3, or TLS 1.2 when older devices require it. · fluidtopics.com, 8 Oct 2026
- Founded
- 1999 · fluidtopics.com, 28 Sept 2026
- Headquarters
- Lyon, France · fluidtopics.com, 28 Sept 2026
- Integrations
- Listed connectors include Adobe FrameMaker, MadCap Flare, Paligo, Microsoft Word, Confluence, Jira, Salesforce, and formats such as OpenAPI, Markdown, JSON, and YAML. · docs.fluidtopics.com, 8 Oct 2026
- Intended users
- The company describes customers across enterprise software, medical devices, high-tech, and manufacturing, and says its platform supports customer service and field service operations. · fluidtopics.com, 7 Oct 2026
- LLM choice
- Customers can select their preferred large language model for the platform’s AI and RAG tools. · fluidtopics.com, 7 Oct 2026
- Portal
- The platform includes a customizable documentation portal for mobile and desktop, with access controls and offline mode. · fluidtopics.com, 7 Oct 2026
- Portal design
- Portal Designer lets users create and customize documentation portals without technical skills. · fluidtopics.com, 8 Oct 2026
- Pricing
- The official pages opened for this research did not state a product price or plan price. · fluidtopics.com, 7 Oct 2026
- Product
- Fluid Topics positions itself as a Product Knowledge Platform that unifies product information in a central knowledge hub and delivers it across channels. · fluidtopics.com, 8 Oct 2026
- Reliability
- The platform page states a 99.9+% uptime SLA. · fluidtopics.com, 7 Oct 2026
Where Fluid Topics stands on Freedom251
- Help Authoring Tools#20 of 29
- Knowledge base software#126 of 138
- Technical Documentation Software#36 of 37