Freedom251 › Multichannel Ecommerce Software
Fluent Commerce
What Fluent Commerce is
Fluent Commerce is a paid, cloud-native order management platform for retailers. Its Order Orchestration module follows orders through their lifecycle and supports workflows for home delivery and Click-and-Collect. Inventory tools unify stock across locations and inventory systems, while Store tools cover in-store picking, packing, shipping, collection, and arrivals. Listed capabilities include inventory synchronization, order synchronization, automation rules, and advanced warehouse support. Integrations include GraphQL and REST APIs, outbound webhooks, and configuration-based connectors for Salesforce, commercetools, Adobe, and SCIM. Hosting can be multi-tenant or dedicated single-tenant on AWS or Google Cloud, with a choice of storage region. Fluent Commerce states TLS 1.2+ and AES-256-or-higher encryption, annual independent penetration testing, SOC 2 Type 2 and SOC 3 attestations, and an uptime SLA above 99.95%. Pricing is on request with no free plan. Fluent Light lists 5M orders yearly, 10 fulfillment nodes, and 20k SKUs; Enterprise pricing depends on order volumes.
Who it suits
It suits retailers coordinating fulfillment, inventory, store operations, and customer service across locations. The company says its platform supports enterprises in more than 70 countries and 50 languages.
What it does well
- Tracks orders through their lifecycle
- Unifies inventory across locations
- Supports store fulfillment
- Provides GraphQL and REST APIs
- Offers dedicated hosting option
What to know first
- Pricing requires a request
- No free plan
- Enterprise price depends on order volume
- Designed for retail operations
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Fluent Light | 5M Orders per year · 10 Fulfillment Nodes · 20k SKUs | On request |
| Fluent Enterprise | Price based on order volumes · Order-volume-based pricing | On request |
As fluentcommerce.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Fluent Commerce combines order orchestration, inventory unification, and store fulfillment with extensive integration and hosting choices. Its request-based pricing and enterprise orientation warrant a detailed fit review.
Facts from Fluent Commerce's own pages
- Automation rules
- Yes · fluentcommerce.com, 24 Sept 2026
- Availability
- The Trust Center states an uptime SLA of greater than 99.95%. · fluentcommerce.com, 11 Oct 2026
- Company
- Fluent Commerce is an order orchestration and inventory management company headquartered in Sydney, Australia. · fluentcommerce.com, 11 Oct 2026
- Customer fit
- The company says its platform supports enterprises across more than 70 countries and 50 languages. · fluentcommerce.com, 11 Oct 2026
- Encryption
- Customer data, including backups, is encrypted in transit using TLS 1.2+ and at rest using AES-256 or higher. · fluentcommerce.com, 11 Oct 2026
- Founded
- 2013 · fluentcommerce.com, 19 Oct 2026
- Free plan
- No · fluentcommerce.com, 24 Sept 2026
- Headquarters
- Sydney, Australia · fluentcommerce.com, 19 Oct 2026
- Hosting
- The platform offers multi-tenant and dedicated single-tenant environments, with hosting on AWS and Google Cloud and a choice of data-storage region. · fluentcommerce.com, 11 Oct 2026
- Integrations
- The platform provides GraphQL and REST APIs, outbound webhooks, and configuration-based connectors including Salesforce, commercetools, Adobe, and SCIM. · docs.fluentcommerce.com, 11 Oct 2026
- Inventory
- The Inventory module unifies inventory across locations and inventory management systems. · docs.fluentcommerce.com, 11 Oct 2026
- Inventory sync
- Yes · fluentcommerce.com, 24 Sept 2026
- Order orchestration
- The Order Orchestration module tracks orders through their lifecycle and lets retailers tailor workflows for home delivery and Click-and-Collect. · docs.fluentcommerce.com, 11 Oct 2026
- Order synchronization
- Yes · fluentcommerce.com, 24 Sept 2026
- Product
- Fluent Order Management is a cloud-native platform for automating order fulfillment, inventory availability, and customer service for retailers. · fluentcommerce.com, 11 Oct 2026
- Security
- Fluent Commerce says it undergoes annual independent penetration testing and has SOC 2 Type 2 and SOC 3 attestations. · fluentcommerce.com, 11 Oct 2026
- Store fulfillment
- The Store module supports in-store picking, packing, shipping, order collection, and arrivals. · docs.fluentcommerce.com, 11 Oct 2026
- Support
- Fluent Commerce provides Enterprise and Professional support tiers through its Global Support Portal. · docs.fluentcommerce.com, 11 Oct 2026
- Warehouse support
- advanced · fluentcommerce.com, 24 Sept 2026
Where Fluent Commerce stands on Freedom251
- Multichannel Ecommerce Software#43 of 82