Freedom251 › Review Management Software
FeedbackRobot
What FeedbackRobot is
FeedbackRobot is a web-based AI agent for collecting and managing customer feedback. It monitors reviews on Google, Tripadvisor, Booking.com, Agoda, Yelp, Facebook, Zomato, and OpenTable, and scores them for sentiment. It can ask customers for feedback through multiple channels, and its AI Prompt to Survey tool creates branded surveys from a prompt. For incoming feedback, AI Resolutions can identify a problem, contact the customer in the business’s voice, make an authorised offer, or escalate the matter to a person. FeedbackRobot can also draft public review replies, but users must copy and publish those drafts in each review platform’s own console.
The service includes review display widgets, an assistant for asking questions about feedback data, and an MCP Server for querying feedback through compatible clients such as Claude or ChatGPT. Customers can record video or voice testimonials in a phone, tablet, or laptop browser; nothing becomes public until approved. Reading and monitoring do not use actions, while surveys, replies, resolutions, and summaries do. Plans range from a free tier with 25 total actions to paid workspaces with monthly action allowances, workspace limits, and video or voice recording quotas. The maker targets local and service businesses, including salons, clinics, and restaurants.
Who it suits
FeedbackRobot suits local and service businesses such as salons, clinics, and restaurants that want to monitor reviews and gather customer feedback. It may also suit businesses seeking to manage reputation without a manual reputation-management team.
What it does well
- Monitors reviews across eight named review platforms.
- Creates branded surveys from a prompt.
- Can escalate feedback issues to a person.
- Includes widgets for displaying reviews.
- Browser testimonials stay private until approved.
- Reading and monitoring reviews do not consume actions.
What to know first
- Public review replies must be copied and published manually.
- The free plan allows 25 actions total.
- The free plan has limits on drafts, surveys, and assets.
- Paid plans are billed per business or workspace.
Limits
The Free plan costs nothing and includes 25 actions total, 10 drafts, 10 surveys, and 5 assets. Paid plans start with Agent Pro at $99 a month, billed per business or workspace, with 1,000 AI actions per month, 2 workspaces, and 50 video or voice recordings per month.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | 25 actions total · 10 drafts · 10 surveys · 5 assets | Free |
| Agent Pro | per business / workspace · 1,000 AI actions/month · 2 workspaces · unlimited touchpoints · 50 video/voice recordings/month | $99 a month |
| Agent Advanced | per business / workspace · 5,000 AI actions/month · 10 workspaces · unlimited touchpoints · 200 video/voice recordings/month | $199 a month |
| Agent Enterprise | per business / workspace · 20,000 AI actions/month · 50 workspaces · unlimited touchpoints · 1,000 video/voice recordings/month | $399 a month |
As feedbackrobot.com lists them, read 28 Sept 2026. The maker's own page has the final word.
Getting started
- Open the FeedbackRobot website.
- Choose the Free plan or a paid plan.
- Connect relevant review platforms or use a listed connection such as an API, embed, or QR code.
- Use a prompt to generate a branded survey, or import a one-off customer list by CSV.
Verdict
Choose FeedbackRobot if your business wants review monitoring, customer surveys, and AI-assisted feedback handling in one web service. Look elsewhere if you need public review replies published automatically, since drafts must be copied into the review platform’s console.
Questions
Is FeedbackRobot free?
Yes. The Free plan costs nothing and includes 25 actions total, 10 drafts, 10 surveys, and 5 assets.
How much do paid plans cost?
Agent Pro costs $99 a month, Agent Advanced costs $199 a month, and Agent Enterprise costs $399 a month. Each is billed per business or workspace.
Which review sites does it monitor?
It monitors Google, Tripadvisor, Booking.com, Agoda, Yelp, Facebook, Zomato, and OpenTable.
Does FeedbackRobot publish review replies automatically?
No. It drafts public review replies, which the user must copy and publish in the platform’s own console.
Which platforms can I use FeedbackRobot on?
FeedbackRobot is listed as a web platform. Video and voice testimonials can be recorded in a browser on a phone, tablet, or laptop.
Does monitoring reviews use actions?
No. Reading and monitoring do not consume actions; sending surveys, review replies, resolutions, and summaries do.
Facts from FeedbackRobot's own pages
- AI assistant
- The product includes an Assistant for chatting about feedback data and an MCP Server for querying feedback through Claude, ChatGPT, or another MCP-compatible client. · feedbackrobot.com, 28 Sept 2026
- AI surveys
- AI Prompt to Survey generates branded surveys from a simple prompt without form building or coding. · feedbackrobot.com, 28 Sept 2026
- Core product
- FeedbackRobot is an AI agent that watches reviews, asks customers for feedback, replies to incoming feedback, and flags issues needing a human. · feedbackrobot.com, 28 Sept 2026
- Custom connectivity
- The API and generic webhooks can trigger surveys from tools that make HTTP requests, and CSV import supports one-off customer lists. · feedbackrobot.com, 28 Sept 2026
- Free plan
- Yes · feedbackrobot.com, 22 Sept 2026
- Integrations
- Listed connections include Agoda, Amadeus, API, Booking.com, Cin7, customer import, Delphi, embeds, Facebook, Google, QR codes, Salesforce, Shopify, Stripe, Tripadvisor, and Yelp. · feedbackrobot.com, 28 Sept 2026
- Location limit
- 2 · feedbackrobot.com, 22 Sept 2026
- Privacy rights
- The privacy policy describes GDPR, CCPA, and CPRA access, correction, deletion, opt-out, and AI-transparency rights, and says closed-account data is deleted or anonymized within 30 days unless legally required otherwise. · feedbackrobot.com, 28 Sept 2026
- Request channels
- multichannel · feedbackrobot.com, 22 Sept 2026
- Resolutions
- AI Resolutions identify what went wrong, contact the customer in the business's voice, make an authorised offer, or escalate to a person. · feedbackrobot.com, 28 Sept 2026
- Review monitoring
- It monitors Google, Tripadvisor, Booking.com, Agoda, Yelp, Facebook, Zomato, and OpenTable, scoring reviews for sentiment. · feedbackrobot.com, 28 Sept 2026
- Monitoring alerts
- Yes · feedbackrobot.com, 22 Sept 2026
- Review publishing limit
- FeedbackRobot drafts public review replies, but the user must copy and publish them in the platform's own console. · feedbackrobot.com, 28 Sept 2026
- AI response assistance
- Yes · feedbackrobot.com, 22 Sept 2026
- Review sources
- Google,Tripadvisor,Booking.com,Agoda,Yelp,Facebook,Zomato,OpenTable · feedbackrobot.com, 22 Sept 2026
- Review display widgets
- Yes · feedbackrobot.com, 22 Sept 2026
- Security and privacy
- The privacy policy says it does not sell personal data, encrypts data sent to AI subprocessors, uses AWS or Google Cloud hosting, and applies industry-standard security measures. · feedbackrobot.com, 28 Sept 2026
- Paid from
- 99 · feedbackrobot.com, 22 Sept 2026
- Support
- The help center says opening its chat connects users with a real person who usually replies within a few hours. · feedbackrobot.com, 28 Sept 2026
- Target customers
- The maker says FeedbackRobot is built for local and service businesses such as hair salons, clinics, and restaurants, and for businesses that cannot afford a manual reputation-management team. · feedbackrobot.com, 28 Sept 2026
- Usage limits
- FeedbackRobot meters actions such as sending surveys, sending review replies, running resolutions, and generating summaries, while reading and monitoring do not consume actions. · feedbackrobot.com, 28 Sept 2026
- Video testimonials
- Video or voice testimonials record in a browser on a phone, tablet, or laptop, with no app to install, and nothing is public until approval. · feedbackrobot.com, 28 Sept 2026
Where FeedbackRobot stands on Freedom251
- Review Management Software#27 of 164