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FanExam
What FanExam is
FanExam is a web-based NPS service for collecting customer ratings and feedback on SaaS products, content sites, ecommerce stores, and other websites. Surveys can use any language and custom wording, with follow-up questions tailored to a visitor’s rating. Results can be split by visitor traits such as plan type, client size, or feature used. FanExam says its semantic text analysis interprets open responses in real time and encourages visitors to elaborate. Teams can receive email notifications about open feedback and route different feedback types to separate email accounts. A promoter rating can prompt a visitor to talk about the brand. FanExam describes automatic integrations with Google Analytics and Intercom, and says installation takes under five minutes. The Free plan includes 100 monthly survey responses and community support. Starter costs $29 a month for 500 monthly responses and email support; Basic costs $99 a month for 5000 responses and email support; Professional costs $499 a month for 30000 responses and priority email support. FanExam says surveying continues after the monthly response limit, with extra responses viewable after upgrading.
Who it suits
FanExam may suit teams collecting customer feedback across SaaS products, content sites, ecommerce stores, or other websites. Its plans offer different monthly response limits and support levels.
What it does well
- Surveys support any language and custom wording
- Follow-up questions can depend on visitor ratings
- Results can be segmented by visitor traits
- Automatic integrations with Google Analytics and Intercom
What to know first
- Free plan allows 100 monthly responses
- Starter costs $29 a month
- Professional costs $499 a month
Limits
The Free plan includes 100 monthly survey responses and community support. FanExam says it keeps surveying after the monthly response limit is reached, and additional responses can be viewed after upgrading.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | 500 monthly survey responses · Email support | $29 a month |
| Professional | 30000 monthly survey responses · Priority Email support | $499 a month |
| Basic | 5000 monthly survey responses · Email support | $99 a month |
| Free | 100 monthly survey responses · Community support | On request |
| Enterprise | Contact FanExam about enterprise plans | On request |
As fanexam.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://fanexam.com/.
- Choose the Free plan or a paid plan.
- Install FanExam on your website; the company says installation takes under five minutes.
- Customize survey language, copy, and rating-based follow-up questions.
- Set email notifications and feedback routing for your team.
Verdict
FanExam combines customizable NPS surveys with feedback routing, segmentation, and integrations. The Free plan has a 100-response monthly limit, and the listed paid plans scale up by response volume and support level.
Questions
Does FanExam have a free plan?
Yes. The Free plan includes 100 monthly survey responses and community support.
How much do FanExam’s paid plans cost?
Starter costs $29 a month, Basic costs $99 a month, and Professional costs $499 a month.
Which platforms does FanExam support?
FanExam is available on the web.
Does FanExam integrate with other services?
FanExam describes automatic integrations with Google Analytics and Intercom.
What support comes with each plan?
Free includes community support. Starter and Basic include email support, and Professional includes priority email support.
What happens when an account reaches its monthly response limit?
FanExam says it continues surveying visitors. Additional responses can be viewed after upgrading.
Facts from FanExam's own pages
- Audience
- The product page says FanExam works with SaaS products, content sites, ecommerce stores, and other websites. · fanexam.net, 4 Oct 2026
- Data handling
- FanExam says customer data may be routed through multiple countries and stored in its underlying infrastructure. · fanexam.net, 4 Oct 2026
- Feedback response
- FanExam can send real-time email notifications about open feedback and route feedback types to different email accounts. · fanexam.net, 4 Oct 2026
- Integrations
- FanExam describes automatic integrations with Google Analytics and Intercom. · fanexam.net, 4 Oct 2026
- Plan limit behavior
- FanExam says it continues surveying site visitors after an account reaches its monthly response limit, so additional responses can be viewed after upgrading. · fanexam.net, 4 Oct 2026
- Privacy roles
- FanExam says it acts as a data controller for its own clients and as a data processor when clients use it to collect data. · fanexam.net, 4 Oct 2026
- Promoter sharing
- When a user rates a product as a promoter, FanExam prompts them to talk about the brand. · fanexam.net, 4 Oct 2026
- Purpose
- FanExam provides an NPS solution for SaaS apps and websites that surveys customers and reports their scores and responses. · fanexam.net, 4 Oct 2026
- Security
- FanExam says it uses administrative, physical, and electronic measures to protect information and offers service through an encrypted connection at the user's choice. · fanexam.net, 4 Oct 2026
- Segmentation
- NPS results can be broken down by visitor traits such as plan type, client size, and feature used. · fanexam.net, 4 Oct 2026
- Setup
- FanExam says its website installation takes under five minutes. · fanexam.net, 4 Oct 2026
- Support
- The pricing page lists community support for Free, email support for Starter and Basic, and priority email support for Professional. · fanexam.net, 4 Oct 2026
- Survey customization
- Surveys can use any language, custom copy, and follow-up questions based on a visitor’s rating. · fanexam.net, 4 Oct 2026
- Text analysis
- FanExam says semantic text analysis interprets open feedback in real time and encourages visitors to elaborate. · fanexam.net, 4 Oct 2026
Where FanExam stands on Freedom251
- Quiz Maker Software#11 of 31