Falkon SMS

What Falkon SMS is

Falkon SMS is a business texting platform for regulated industries. It lets organizations send messages from existing business numbers, including landline, toll-free, VoIP, and Microsoft Teams numbers, without changing numbers or adding hardware. Teams can use it for appointment reminders, customer support, keyword lead capture, review requests, internal communications, and bulk campaigns of up to 2,000 contacts per blast. Two-way and scheduled messaging are supported. Falkon AI can draft replies using a business’s internal documents and policies, adjust message tone, summarize conversations, and identify sentiment. The platform also provides secure document links with expiration dates and access controls, automatic message archiving, and immutable audit trails for requirements including SEC, HIPAA, and FINRA. Falkon describes external messages as end-to-end encrypted and data as encrypted in transit and at rest. It states that the service is SOC 2 certified and HIPAA compliant; its FAQ says HIPAA compliance and a signed Business Associate Agreement are included on Pro. Listed integrations include Microsoft Teams, Cisco Webex, Clio, Slack, HubSpot, and a Chrome extension. The Clio connection syncs messages to client matters. Pricing starts at $14.99 per user per month on an annual term. There is no free plan, but a free trial is offered without a credit card.

Who it suits

Falkon SMS suits regulated businesses that need customer or internal texting tied to existing business numbers, with archiving and audit trails. It may also suit teams that use Clio, Microsoft Teams, Cisco Webex, Slack, or HubSpot, or want AI-assisted replies based on internal policies.

Limits

The starting plan includes 250 messages per month. HIPAA compliance and a signed Business Associate Agreement are included on Pro.

Getting started

1. Open the Falkon SMS website and start the free trial; no credit card is required.
2. Use the web, Android, iOS, or extension platform.
3. Connect an existing landline, toll-free, VoIP, or Microsoft Teams number for texting.
4. Have Falkon’s team handle onboarding and 10DLC registration.
5. Choose a paid plan starting at $14.99 per user per month on an annual term.

Verdict

Choose Falkon SMS if your organization needs business texting from existing numbers alongside archiving, audit trails, or policy-aware AI replies. Its starting price is $14.99 per user per month on an annual term, and the starting plan includes 250 messages monthly. Look elsewhere if you need a free plan or need HIPAA compliance and a signed Business Associate Agreement on the starting plan.