Freedom251 › On-Demand Delivery Software
Dispatch
What Dispatch is
Dispatch is a delivery operations platform for ecommerce brands, coordinating company riders with courier partners. It manages trips, vehicles, rider shifts, and attendance, then assigns orders by zone, capacity, and availability. For courier shipments, it selects a service using weight, zone, cash-on-delivery status, SLA target, serviceability, cost, and historical performance. Teams get real-time rider locations, customer ETA updates, and map views. The rider app supports cash collection, signature capture, and photo proof of delivery. A shared failed-delivery queue supports reattempts, rescheduling, returns, and courier switching. Orders can enter through REST API, webhook, or CSV upload. Listed sources include Shopify, WooCommerce, Magento, Amazon, Flipkart, and Meesho; partners include Delhivery, Shiprocket, Borzo, Porter, Dunzo, DHL, FedEx, and DTDC. Starter costs ₹4,999 a month for 2,000 shipments, one hub, and five riders; Growth costs ₹14,999 a month for 20,000 shipments and unlimited hubs and riders.
Who it suits
Dispatch suits D2C brands, quick-commerce businesses, retail chains, and marketplace sellers coordinating owned fleets and courier deliveries.
What it does well
- Coordinates owned riders and courier partners
- Provides live tracking and customer ETAs
- Supports photo and signature proof
- Offers REST API, webhooks, and CSV uploads
- Includes failed-delivery workflows
What to know first
- Starter is limited to 2,000 shipments monthly
- Starter allows one hub and five riders
- No free plan
Limits
The Starter plan costs ₹4,999 a month and allows up to 2,000 shipments per month, one hub and up to five riders. Growth costs ₹14,999 a month and supports up to 20,000 shipments with unlimited hubs and riders; Enterprise has unlimited shipments, with price not listed.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | Up to 20,000 shipments / month · Unlimited hubs and riders · Rate cards + SLA dashboards · NDR automation + reattempt workflows · Priority support | ₹14,999 a month |
| Starter | Up to 2,000 shipments / month · 1 hub, up to 5 riders · 16+ courier integrations · Email + chat support | ₹4,999 a month |
| Enterprise | Unlimited shipments · Dedicated success manager · Custom integrations and SLAs · SSO + advanced roles · Uptime and support guarantees | On request |
As dispatchdms.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Dispatch website
- Choose a paid plan or start the free trial
- Install or access Dispatch on Android or the web
- Install the solution for drivers and use the rider app
- Connect orders through a REST API, webhook or CSV upload
- Connect listed ecommerce sources and courier partners
- Configure the main hub, riders and delivery rules
Verdict
Dispatch brings fleet operations, courier selection, tracking, and failed-delivery handling into one platform. Compare shipment volume, hub requirements, integrations, and plan support before selecting a tier.
Questions
Does Dispatch offer a free plan?
No. Dispatch is paid, but a free trial is available.
What platforms does Dispatch support?
Dispatch is available on Android and the web, with API access.
How much does the Starter plan cost?
Starter costs ₹4,999 a month and includes up to 2,000 shipments monthly, one hub and up to five riders.
Which order sources can connect to Dispatch?
Listed sources include Shopify, WooCommerce, Magento, Amazon, Flipkart and Meesho. Orders can also arrive through the REST API, webhook or CSV upload.
Which courier partners are listed?
Listed partners include Delhivery, Shiprocket, Borzo, Porter, Dunzo, DHL, FedEx and DTDC.
Does Dispatch provide proof of delivery?
Yes. The rider app supports photo proof, signature capture and cash collection.
Facts from Dispatch's own pages
- API and uploads
- Dispatch lists a REST API, webhook and CSV upload as ways to bring orders into the platform. · dispatchdms.com, 4 Oct 2026
- Courier routing
- Dispatch selects a courier for each shipment using factors such as weight, zone, cash on delivery, SLA target, serviceability, cost and historical performance. · dispatchdms.com, 4 Oct 2026
- Data handling
- The terms say customers own their data and Dispatch will not sell it; the privacy policy says courier partners see only shipment data needed to perform delivery. · dispatchdms.com, 4 Oct 2026
- Data regions and deletion
- The privacy policy says enterprise customers can elect India, SEA or EU data regions and deleted accounts are purged within 90 days. · dispatchdms.com, 4 Oct 2026
- Failed deliveries
- Dispatch provides a shared queue for failed delivery attempts with actions including reattempt, reschedule, return and courier switching. · dispatchdms.com, 4 Oct 2026
- Fleet management
- The platform manages trips, vehicles, rider shifts and attendance, and assigns orders based on zone, capacity and availability. · dispatchdms.com, 4 Oct 2026
- Headquarters
- Bengaluru, India · dispatchdms.com, 28 Sept 2026
- Integrations
- Listed courier partners include Delhivery, Shiprocket, Borzo, Porter, Dunzo, DHL, FedEx and DTDC; order sources include Shopify, WooCommerce, Magento, Amazon, Flipkart and Meesho. · dispatchdms.com, 4 Oct 2026
- Intended customers
- Dispatch describes solutions for D2C brands, quick-commerce businesses, retail chains and marketplace sellers. · dispatchdms.com, 4 Oct 2026
- Product
- Dispatch is a delivery operations platform for ecommerce brands that combines management of owned riders with routing to courier partners. · dispatchdms.com, 4 Oct 2026
- Published plan limit
- The Starter plan allows up to 2,000 shipments per month and one hub with up to five riders. · dispatchdms.com, 4 Oct 2026
- Security
- The privacy policy says data is encrypted at rest with AES-256 and in transit with TLS 1.2+, and stored in GCP/AWS data centers. · dispatchdms.com, 4 Oct 2026
- Support
- The contact page lists [email protected] and says sales, support, partnerships and press inquiries will receive a response within one business day. · dispatchdms.com, 4 Oct 2026
- Tracking and proof of delivery
- Dispatch provides real-time rider location, customer ETA updates and map views; its rider app supports signature capture, photo proof of delivery and cash collection. · dispatchdms.com, 4 Oct 2026
Where Dispatch stands on Freedom251
- On-Demand Delivery Software#5 of 17
- Courier Management Software#9 of 28