Conecto
What Conecto is
Conecto is a web and API service covering customer-support chat, inbound phone handling, and sales prospecting. Chat adds a customizable website widget and sends conversations to a shared team inbox. An AI agent answers from approved knowledge sources and can hand a conversation to a teammate with its history. Conecto Sales is aimed at founders and small B2B teams managing prospecting, company research, outreach, reviewed email drafts, and a CRM for pipelines, owners, and tasks. Phone is an add-on that uses a rented number or forwards an existing line; recordings, transcripts, and summaries appear in the shared inbox. The Phone Starter plan lists one simultaneous call and 3,000 credits, described as about 750 minutes, separate from Chat credits. A REST API, Python SDK, signed webhooks, and a 300-request-per-minute credential limit are documented. Chat plans include unlimited conversations and messages, with seat, widget, contact, and AI-credit allowances.
Who it suits
Conecto suits support teams wanting website chat, knowledge-based answers, and human handoff, plus founders handling B2B prospecting. Its API and integrations also fit teams connecting commerce, CRM, support, and work tools.
What it does well
- Customizable widget with shared team inbox
- AI answers from approved knowledge sources
- Human handoff preserves conversation history
- Sales includes prospecting and CRM workflows
- REST API and Python SDK available
What to know first
- Phone is an add-on
- Additional AI usage is billed separately on some plans
- Max charges $10/month for extra seats
- Free plan has two team seats
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | No subscription fee · 2 team seats · 1 chat widget · 100 CRM contacts · Unlimited conversations and messages | Free |
| Lite | Card required; $25/month after the 14-day trial · 4 team seats · 3 chat widgets · 500 CRM contacts · $5 monthly AI credits · Unlimited conversations and messages | $25 a month |
| Scale | Additional AI usage billed separately · 10 team seats · 10 chat widgets · 1,000 CRM contacts · $15 monthly AI credits · Unlimited conversations and messages | $65 a month |
| Max | Additional seats cost $10/month; additional AI usage billed separately · 20 team seats · 50 chat widgets · 7,000 CRM contacts · $50 monthly AI credits · Unlimited conversations and messages | $215 a month |
| Chat Free | No subscription fee · 2 team seats · 1 chat widget · 100 CRM contacts · no AI credits | Free |
| Chat Max | per month, per workspace · 20 team seats · 50 chat widgets · 7,000 CRM contacts · $50 monthly AI credits · extra seats $10/month · additional AI usage billed separately | $215 a month |
| Chat Lite | per month, per workspace · 4 team seats · 3 chat widgets · 500 CRM contacts · $5 monthly AI credits · 14-day trial requires a card | $25 a month |
| Chat Scale | per month, per workspace · 10 team seats · 10 chat widgets · 1,000 CRM contacts · $15 monthly AI credits · additional AI usage billed separately | $65 a month |
As conecto.chat lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
Conecto brings support chat, optional phone, and sales prospecting into one web and API service. The free tier has limited seats, widgets, and contacts, while paid plans add capacity and monthly AI credits.
Facts from Conecto's own pages
- AI support
- The AI agent answers from approved knowledge sources and can hand conversations to a teammate with the conversation history. · conecto.chat, 11 Oct 2026
- API
- Conecto publishes a REST API and Python SDK; its developer page states a limit of 300 requests per minute per credential and signed webhooks. · conecto.chat, 11 Oct 2026
- Data residency
- Conecto says its primary application, database and storage are hosted in EU regions. · conecto.chat, 11 Oct 2026
- Deployment channels
- website · conecto.chat, 22 Sept 2026
- Free plan
- Yes · conecto.chat, 22 Sept 2026
- Human handoff
- Yes · conecto.chat, 22 Sept 2026
- Integration access
- Store, billing and MCP connections are available on Chat Lite, Scale and Max; the widget, website scanner, branded email and Google sign-in are included with every workspace. · conecto.chat, 11 Oct 2026
- Integrations
- Chat lists integrations including Shopify, WooCommerce, BigCommerce, Shopware, Centra, Stripe, HubSpot, Slack, Zendesk, Notion, Google Drive, GitHub and Linear. · conecto.chat, 11 Oct 2026
- Knowledge-base answers
- Yes · conecto.chat, 22 Sept 2026
- Live chat
- Chat adds a customizable live-chat widget to a website and routes messages to a shared team inbox. · conecto.chat, 11 Oct 2026
- Phone
- Conecto Phone can use a rented number or forward an existing line, and puts call recordings, transcripts and summaries in the shared inbox. · conecto.chat, 11 Oct 2026
- Phone limits
- The Phone Starter plan lists one simultaneous call and 3,000 credits, described as about 750 minutes; phone credits are separate from Chat credits. · conecto.chat, 11 Oct 2026
- Products
- Conecto offers Chat for customer support, Phone as an add-on for inbound calls, and Sales for prospecting and outreach. · conecto.chat, 11 Oct 2026
- Sales audience
- Conecto Sales is designed for founders and small B2B teams handling their own prospecting, company research and outreach. · conecto.chat, 11 Oct 2026
- Sales workflow
- Sales combines AI prospecting, company research, reviewed email drafts and a CRM for pipeline, owners and tasks. · conecto.chat, 11 Oct 2026
- Security
- The privacy policy describes safeguards including transport encryption, access controls, role-based permissions, credential protection, logging, monitoring and data minimization. · conecto.chat, 11 Oct 2026
- Paid from
- 25 · conecto.chat, 22 Sept 2026
- Support
- Conecto says it usually replies to contact requests within one business day. · conecto.chat, 11 Oct 2026
- Visual flow builder
- Yes · conecto.chat, 22 Sept 2026
Where Conecto stands on Freedom251
- Chatbot Builders#95 of 257