Freedom251 › Social Media Moderation Software
Commento
What Commento is
Commento is an AI-powered platform for managing and analyzing Instagram, Facebook and YouTube comments in one dashboard. Its moderation tools detect spam, bots, fake accounts, hate speech, profanity and competitor ads, with custom rules and bulk actions also available. Analysis can cover an individual post, a campaign, a selected period or an organization-wide view. A ticket system can turn critical feedback into tickets, assign urgency and category, group recurring complaints, and sync with CRM or helpdesk tools. Other listed capabilities include sentiment heatmaps, crisis alerts, FAQ generation, reply suggestions, multilingual analysis and seasonal trend forecasting. Connections include the three social networks, REST API, webhooks, Salesforce, HubSpot and Zendesk, with JSON, CSV and PDF exports and SSO also listed. Account authorization uses official OAuth flows; Commento says it does not store passwords. The free trial has no time limit and includes 500 comments and one connected account. Paid plans start at $59.99 a month, with higher tiers listing larger comment limits and additional features.
Who it suits
Commento suits creators, brands, agencies and organizations that need to moderate or analyze comments across Instagram, Facebook and YouTube. Its ticketing and integrations may also suit teams that route critical feedback to CRM or helpdesk tools.
What it does well
- Analyzes comments across three social networks.
- Moderation includes custom rules and bulk actions.
- Critical feedback can become categorized tickets.
- Trial has no time limit and needs no credit card.
- Account connections use OAuth; passwords are not stored.
What to know first
- Free trial is limited to 500 comments.
- Free trial allows one connected account.
- Paid plans start at $59.99 a month.
- YouTube API data is stored for at most 90 days.
Limits
The free trial includes 500 comments and one connected account. The lowest paid plan, Starter at $59.99 a month, includes 10,000 comments per month; its listed features include unlimited posts and analysis runs, six metrics per analysis, AI summary reports and data export.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free trial | No time limit; no credit card required · 500 comments · 1 connected account | Free |
| Professional | $159.99 /mo · 35,000 comments / mo · Unlimited posts · Unlimited analysis runs · Campaign analysis · Comment moderation · Live monitoring · Advanced AI insights & recommendations | $159.99 a month |
| Business | $379.99 /mo · 100,000 comments / mo · Unlimited posts · All features included · Priority support · API access | $379.99 a month |
| Starter | $59.99 /mo · 10,000 comments / mo · Unlimited posts · Unlimited analysis runs · 6 metrics / analysis · AI summary report · Data export | $59.99 a month |
| Enterprise | Custom / tailored · 100K+ comments / mo · Unlimited posts · Custom SLA & uptime guarantee · Dedicated account manager · Custom integrations & API · SSO & advanced security | On request |
As commento.co lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Commento website.
- Start the free trial, which requires no credit card.
- Authorize an Instagram, Facebook or YouTube account through its official OAuth flow.
- Choose a paid plan if you need more comments or plan-specific capabilities.
- Connect supported CRM or helpdesk tools if needed.
Verdict
Commento combines social comment moderation, analysis and ticket workflows, with a no-time-limit trial for a small initial volume. Paid tiers add higher comment limits and features such as campaign analysis, live monitoring and API access.
Questions
Is there a free plan or trial?
Commento lists a free trial with no time limit and no credit card required. It includes 500 comments and one connected account.
How much do paid plans cost?
Starter is $59.99 a month, Professional is $159.99 a month, and Business is $379.99 a month. Enterprise pricing is custom.
Which social platforms can I connect?
Commento lists Instagram, Facebook and YouTube.
Does Commento connect to CRM or helpdesk tools?
Yes. Listed integrations include Salesforce, HubSpot and Zendesk, and the ticket system can sync with CRM or helpdesk tools.
How does account authorization work?
The pricing FAQ says connections use the platforms' official OAuth flows. Commento says it does not store passwords and access can be revoked at any time.
Can I cancel a subscription?
Subscribers can cancel at any time to prevent renewal at the end of the billing period. The pricing page also states a full refund guarantee within the first 14 days.
Facts from Commento's own pages
- Account connection
- The pricing FAQ says account authorization uses the platforms’ official OAuth flows, Commento does not store passwords, and access can be revoked at any time. · commento.co, 3 Oct 2026
- Analysis
- AI analysis covers individual posts, campaigns, time periods and organization-wide summaries. · commento.co, 3 Oct 2026
- Audience
- The site describes use cases for influencers and creators, e-commerce brands, enterprise brands and agencies, political organizations, public institutions, NGOs and community leaders. · commento.co, 3 Oct 2026
- Cancellation
- Subscribers can cancel at any time to prevent renewal at the end of the billing period, and the pricing page states a full refund guarantee within the first 14 days. · commento.co, 3 Oct 2026
- Company
- Commento is a product of Bigbrains Yazılım Teknolojileri Limited Şirketi, based in Çankaya, Ankara, Turkey. · commento.co, 3 Oct 2026
- Founded
- 2026 · commento.co, 28 Sept 2026
- Headquarters
- Çankaya, Ankara, Turkey · commento.co, 28 Sept 2026
- Integrations
- The features page lists Instagram, Facebook, YouTube, REST API, webhooks, Salesforce, HubSpot, Zendesk, JSON/CSV/PDF exports and SSO. · commento.co, 3 Oct 2026
- Moderation
- Its moderation tools detect spam, bots and fake accounts, filter hate speech and profanity, detect competitor ads, and support custom rules and bulk actions. · commento.co, 3 Oct 2026
- Other features
- Listed capabilities include a sentiment heatmap, crisis alerts, FAQ generation, reply suggestions, multilingual analysis and seasonal trend forecasting. · commento.co, 3 Oct 2026
- Product
- Commento is an AI-powered platform for managing and analyzing Instagram, Facebook and YouTube comments from one dashboard. · commento.co, 3 Oct 2026
- Security
- The privacy policy says the company uses encryption in transit and, where appropriate, at rest, along with access controls, security assessments and staff training. · commento.co, 3 Oct 2026
- Support
- The contact page lists technical support, a support center, API documentation, and a Discord/community link; the Business plan includes priority support. · commento.co, 3 Oct 2026
- Ticket automation
- The ticket system can turn critical feedback into tickets, assign urgency and category, group recurring complaints, and sync with CRM or helpdesk tools. · commento.co, 3 Oct 2026
- YouTube data limit
- The privacy policy says YouTube API data is stored for a maximum of 90 days and is deleted within 7 days after access is revoked or the account is deleted. · commento.co, 3 Oct 2026
Where Commento stands on Freedom251
- Social Media Moderation Software#3 of 28