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CloudNine
What CloudNine is
CloudNine provides cloud-based and on-premise eDiscovery solutions for litigation, investigations, audits, and public-records requests. Its web-accessible CloudNine Review service lets users upload documents and begin reviewing data, with workflows for search, analytics, precision productions, and privilege-log exports. The service processes more than 4,800 file types and includes OCR, near-duplicate detection, email threading, language detection, and short-message thread creation. It handles data such as texts, chat messages, Slack JSON, UFDR files, and other platform exports. CloudNine LAW and CloudNine Concordance provide on-premise processing, review, and production inside a client environment. Pricing listed includes a volume-based subscription at $17.50 a month with a six-month minimum, a pay-per-use Basic plan at $35 a month with no minimum, and Advanced Services at $4,022.50 a month. CloudNine states that its security program includes ISO 27001:2022 certification, 24/7 monitoring, and independent technical reviews. Support options include phone and email, an Answer Center, and support tickets.
Who it suits
CloudNine is aimed at government, law-firm, and corporate legal teams handling eDiscovery, investigations, and access requests. Its cloud and on-premise options serve teams with different deployment needs.
What it does well
- Processes more than 4,800 file types.
- Includes OCR and email threading.
- Supports cloud and on-premise workflows.
- Offers phone and email product support.
- Supports a broad range of modern data.
What to know first
- No free plan is listed.
- Subscription pricing has a six-month minimum.
- Advanced Services is listed at $4,022.50 a month.
Limits
The volume-based subscription has a six-month minimum commitment. The pay-per-use Basic plan has no minimum commitment, while Advanced Services has no minimum for pay-per-use and a six-month minimum for subscription.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Volume-Based Subscription Model (Pro, Plus and Premium Plans) | Six-month minimum commitment · Purchased volume discounts · core services · unlimited users · unlimited databases | $17.50 a month |
| Pay-Per-Use Model (Basic Plan) | No minimum commitment · Unlimited usage · self-service processing · hosting · self-service production · unlimited users · unlimited databases | $35 a month |
| Advanced Services | No minimum commitment for pay-per-use; six-month minimum for subscription · Core services · CloudNine managed productions · Relativity hosting | $4,022.50 a month |
As cloudnine.com lists them, read 1 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://cloudnine.com/ and request pricing or start the 30-day trial
- Choose CloudNine Review for web-based hosted review or an on-premise product
- Upload documents or transfer filtered data through Discovery Portal
- Process, search, review, and analyze the collected data
- Create productions or privilege-log exports in the required format
- Contact product support by phone, email, Answer Center, or ticket
Verdict
CloudNine covers document review and production as well as processing of modern data, with both hosted and on-premise products. The listed plans carry different commitments and costs, so check which option fits the intended workflow.
Questions
Does CloudNine have a free plan?
No. CloudNine offers a 30-day trial, and pricing is otherwise paid.
What are the listed plan prices?
The volume-based subscription is $17.50 a month with a six-month minimum. Basic pay-per-use is $35 a month with no minimum, and Advanced Services is $4,022.50 a month.
Which platforms are supported?
CloudNine lists self-hosted, web, and Windows platforms.
What data can it process?
Supported sources include email, documents, spreadsheets, records, SMS, messaging services, social platforms, mobile-device data, computer artifacts, and cloud-service data.
Does it provide on-premise software?
Yes. CloudNine LAW and CloudNine Concordance provide processing, review, and production inside a client environment.
What security standards does CloudNine state?
CloudNine states ISO 27001:2022 certification, 24/7 monitoring, independent technical reviews, and compliance with FISMA, HIPAA, ISO 27001, PCI DSS, and CSA STAR requirements.
Facts from CloudNine's own pages
- Cloud review
- CloudNine Review is secure, web-accessible SaaS software that lets users upload documents and begin reviewing data within minutes. · cloudnine.com, 1 Oct 2026
- Discovery Portal
- CloudNine Discovery Portal is a lightweight local application that simplifies data integration and transfers filtered data to the secure hosted environment. · cloudnine.com, 1 Oct 2026
- File processing
- CloudNine Review automatically processes more than 4,800 file types and includes OCR, near-duplicate detection, email threading, language detection and short-message thread creation. · cloudnine.com, 1 Oct 2026
- Founded
- 2002 · cloudnine.com, 28 Sept 2026
- Headquarters
- Houston, Texas, United States · cloudnine.com, 28 Sept 2026
- Integrations
- CloudNine Discovery Portal supports workflows connecting LAW, Concordance, Explore and CloudNine Review, and can push Explore data to Relativity without manual exports and imports. · cloudnine.com, 1 Oct 2026
- Modern data
- CloudNine Review processes modern data such as texts, chat messages, Slack JSON, UFDR files and other platform exports. · cloudnine.com, 1 Oct 2026
- On-premise products
- CloudNine LAW and CloudNine Concordance provide on-premise processing, review and production inside a client environment. · cloudnine.com, 1 Oct 2026
- Protected cloud
- CloudNine operates a dedicated protected cloud environment and states compliance with FISMA, HIPAA, ISO 27001, PCI DSS and CSA STAR requirements. · cloudnine.com, 1 Oct 2026
- Purpose
- CloudNine provides cloud-based and on-premise eDiscovery solutions for litigation, investigations, audits and public-records requests. · cloudnine.com, 1 Oct 2026
- Security certification
- CloudNine states that its security program includes ISO 27001:2022 certification, 24/7 system monitoring and independent technical reviews. · cloudnine.com, 1 Oct 2026
- Support
- CloudNine provides product-specific phone and email support, an Answer Center and a support-ticket submission process. · cloudnine.com, 1 Oct 2026
- Target customers
- CloudNine says government, law-firm and corporate legal teams rely on it for eDiscovery, investigations and access requests. · cloudnine.com, 1 Oct 2026
- Workflow
- CloudNine Review supports upload, review and production workflows, including advanced search, analytics, precision productions and privilege-log exports. · cloudnine.com, 1 Oct 2026
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