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ChangeEngine HR Knowledge Agent
What ChangeEngine HR Knowledge Agent is
ChangeEngine HR Knowledge Agent turns approved internal HR policies into a conversational employee resource. Answers use only the organization’s policies and documentation, never the public internet. The agent can link to exact sections, show or download complete documents, and play audio optionally; it also responds in multiple languages. If no clear answer is found, employees are directed to related policy sections or the appropriate People Team contact. Administrators upload PDF, DOCX, and PPT files, then assign visibility by department, manager status, or region. Document groups, version history, and change logs support controlled updates. The web product supports SSO through Okta, Azure AD, and Google and can be fully branded. Analytics include full-content search, engagement, question trends, deflection, and section-level insights. Listed integrations include 15Five, ADP, BambooHR, Gusto, Rippling, Slack, Teams, UKG, Workday, and Zenefits. ChangeEngine states ISO 27001 and SOC 2 certifications, GDPR compliance, encryption in transit and at rest, SAML or OAuth SSO, and two-factor authentication. Entry costs $350 a month for 200 employees.
Who it suits
This agent suits organizations that need policy-grounded HR answers, controlled document access, multilingual responses, and employee engagement analytics through a web service.
What it does well
- Answers rely exclusively on approved policies
- Supports PDF, DOCX, and PPT uploads
- Provides department and regional visibility controls
- Includes multilingual responses and optional audio
- Offers SSO and organization branding
What to know first
- Paid from $350 a month
- No free plan or free trial
- Entry plan is billed for 200 employees
- Clear-answer fallback directs users to People Team contacts
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Entry | For 200 employees · Drag-and-drop branded emails · open, click, and engagement analytics · Personalized Tone AI and templates · automated journey scheduling | $350 a month |
| Engage | Dynamic segmentation and personalized journeys · Slack, Teams, and SMS delivery · Content AI · HRIS and Active Directory integration | On request |
| Enterprise | AI-powered content libraries and custom templates · cross-channel orchestration · advanced roles and permissions · dedicated design services team | On request |
As changeengine.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Verdict
ChangeEngine HR Knowledge Agent organizes approved HR information into a controlled conversational channel. Its permissions, analytics, integrations, and multilingual responses support managed employee access, with Entry pricing starting at 350.00 USD monthly for 200 employees.
Facts from ChangeEngine HR Knowledge Agent's own pages
- Access
- The product is web-based, supports SSO through Okta, Azure AD, and Google, and can be fully branded to an organization. · changeengine.com, 30 Sept 2026
- Analytics
- Built-in analytics include full-content search, engagement tracking, question trend reporting, deflection analytics, and section-level insights. · changeengine.com, 30 Sept 2026
- Answer features
- The agent provides clear answers, links to exact policy sections, full document viewing or downloading, and optional audio playback. · changeengine.com, 30 Sept 2026
- Fallback behavior
- When the agent cannot find a clear answer, employees are guided to related policy sections or the appropriate People Team contact. · changeengine.com, 30 Sept 2026
- Headquarters
- ChangeEngine identifies San Francisco as its headquarters and says its teams are based in San Francisco, London, and Guadalajara. · changeengine.com, 30 Sept 2026
- Integrations
- ChangeEngine lists integrations including 15Five, ADP, BambooHR, Gusto, Rippling, Slack, Teams, UKG, Workday, and Zenefits. · changeengine.com, 30 Sept 2026
- Internet access
- The agent never pulls from the public internet and uses only approved internal knowledge. · changeengine.com, 30 Sept 2026
- Languages
- The agent can respond to employee questions in multiple languages. · changeengine.com, 30 Sept 2026
- Permissions
- Content can be assigned by department, manager status, or region, with document groups, visibility rules, version history, and change logs. · changeengine.com, 30 Sept 2026
- Policy-grounded answers
- Responses are grounded exclusively in approved internal policies and documentation. · changeengine.com, 30 Sept 2026
- Purpose
- HR Knowledge Agent turns static policies into a secure, conversational AI experience embedded in an employee experience ecosystem. · changeengine.com, 30 Sept 2026
- Security
- ChangeEngine states that its platform has ISO 27001 and SOC 2 certifications, GDPR compliance, encryption in transit and at rest, SAML or OAuth SSO, and two-factor authentication. · changeengine.com, 30 Sept 2026
- Support
- ChangeEngine lists live chat support, Slack support, weekly check-in calls, training webinars, and dedicated account managers. · changeengine.com, 30 Sept 2026
- Supported documents
- Admins can upload policies in PDF, DOCX, and PPT formats. · changeengine.com, 30 Sept 2026
Where ChangeEngine HR Knowledge Agent stands on Freedom251
- Employee Communication Software#17 of 34
- HR Knowledge Base Software#33 of 50