Freedom251 › Patient Case Management
Caredove
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials (Free) | Library of Core forms · Service request from your website, restricted to one domain · Unlimited requests, referrals and appointment bookings · Five premium users receiving and actioning referrals · Basic support via live chat · Reporting on referral activity | Free |
| CBO Advanced | Everything in Essentials · Access to Advanced forms · Additional premium user packages · Expert configuration support via live chat · Data retention up to one year · Downloadable PHI · Embedded webforms and service search on one domain · Zoom, Teams, and Outlook · SMS notifications · Custom email triggers | On request |
| Enterprise | Everything in Advanced · Integrations to external systems such as CMSs and EMRs · Multi-branch referral management · Public access and booking across community partners · Closed-loop referrals for clinicians and navigators | On request |
As caredove.com lists them, read 14 Nov 2026. The maker's own page has the final word.
Facts from Caredove's own pages
- Canadian privacy
- In Canada, Caredove states that it complies with federal PIPEDA and Ontario PHIPA. · about.caredove.com, 14 Nov 2026
- Child development
- For child development services, it automates self-assessments and online booking for children and families. · caredove.com, 14 Nov 2026
- FHIR API
- Caredove integrates through a standards-based HL7 FHIR API with tools that follow eHealth Ontario’s eReferral specification. · about.caredove.com, 14 Nov 2026
- Free-plan limit
- Essentials includes five premium users who receive and action referrals, and launching a service request from a website is restricted to one domain. · about.caredove.com, 14 Nov 2026
- HIPAA
- Caredove says it has voluntarily followed HIPAA requirements and will sign a HIPAA business associate agreement on request. · about.caredove.com, 14 Nov 2026
- Home care
- It streamlines intake for home care, including personal support workers, in-home nursing, and therapy. · caredove.com, 14 Nov 2026
- Integrations
- Pre-built connections include Outlook, Teams, Zoom, and case-management or measurement-based care tools such as AlayaCare, EMHware, and Greenspace. · about.caredove.com, 14 Nov 2026
- Partners
- Caredove works with more than 1,000 other organizations across Canada. · about.caredove.com, 14 Nov 2026
- Reach
- The software powers over 60 regional initiatives across Canada for referrals, bookings, and intake. · about.caredove.com, 14 Nov 2026
- Reminders
- CBO Advanced can send SMS reminders, cancellations, and rescheduling notices, and Caredove says pairing them with email can cut no-shows to as little as 8 percent. · about.caredove.com, 14 Nov 2026
- Smart forms
- Agencies can turn PDF intake forms into eForms that use algorithms to assess and triage clients to a service or provider before the referral reaches the inbox. · about.caredove.com, 14 Nov 2026
- SOC 2
- Caredove says client information passed between Caredove and AlayaCare is PHIPA, PIPEDA, HIPAA, and SOC 2 Type II compliant. · about.caredove.com, 14 Nov 2026
- Support
- Live chat is available seven days a week from 8:30 am to 4:30 pm EST, and agents typically respond in under four minutes. · about.caredove.com, 14 Nov 2026
- What it does
- Caredove is health-grade software that lets people find community services on a website, in search engines, and through regional initiatives, and that streamlines intake, referrals, and booking. · caredove.com, 14 Nov 2026
- Who it is for
- Caredove builds software for community health agencies. · about.caredove.com, 14 Nov 2026
Where Caredove stands on Freedom251
- Patient Case Management#6 of 17