Blackbaud Merchant Services Virtual Terminal is a web portal for processing one-time card payments outside other Blackbaud solutions. It supports both card-present and card-not-present transactions. To enter a payment, users select a category and account configuration, provide an amount and payer details, and enter payment information. Email acknowledgements are available when acknowledgement settings are configured. Payments entered through the terminal do not appear in other Blackbaud solutions or apps. If a user cannot see the terminal in the portal, Blackbaud says to contact the system administrator for access. Merchant Services is available to customers using products including Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry and Blackbaud Online Express. Blackbaud describes Merchant Services as designed exclusively for the social good community. The company says card information is encrypted and tokenized, and that it adheres to PCI DSS and PA DSS requirements. Pricing depends on transaction percentages and fees, is provided on request and included in the contract.
Who it is for
The Virtual Terminal suits organizations in Blackbaud’s social good community that need to process one-time card payments, including card-present and card-not-present transactions. It is relevant to customers using the listed Blackbaud products.
What is good
- Processes card-present and card-not-present payments
- Email acknowledgements can be configured
- Card information is encrypted and tokenized
- Payment Services Support is available by live chat or phone
What to know first
- Transactions do not appear in other Blackbaud solutions
- Access may require a system administrator
- Pricing is provided on request
Verdict
The Virtual Terminal handles one-time card payments outside other Blackbaud solutions. Organizations should note that its transactions remain separate from those other apps and that pricing is contract-based.
Get started with Blackbaud Merchant Services Virtual Terminal
- Open the Blackbaud Merchant Services Virtual Terminal web portal.
- Contact your system administrator if Virtual Terminal is not visible in the portal.
- Select a category and account configuration.
- Enter the amount and payer details, then enter payment information.
- Configure email acknowledgement settings if you want to send acknowledgements.
- Request contract pricing from Blackbaud.
Limits to know first
Virtual Terminal processes one-time card payments; recurring payments are not supported. The price is provided on request and included in the contract. Transactions entered here do not appear in other Blackbaud solutions or apps.
Questions about Blackbaud Merchant Services Virtual Terminal
What does Blackbaud Merchant Services Virtual Terminal cost?
Pricing is provided on request and included in the contract. Merchant Services pricing is based on transaction percentage and fees.
Can I use it for recurring payments?
No. The listed payment capability is for one-time payments, and recurring payments are not supported.
Which platforms does the Virtual Terminal support?
The terminal is a web portal and supports browser access.
Which Blackbaud products work with Merchant Services?
Listed products include Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry, and Blackbaud Online Express.
Can it send payment acknowledgements?
Yes. Email acknowledgements can be sent after acknowledgement settings are configured.
What security standards does Blackbaud say it follows?
Blackbaud says it encrypts and tokenizes card information and adheres to PCI DSS and PA DSS requirements. It also identifies itself as a Level 1 PCI service provider and payment gateway.
Blackbaud Merchant Services Virtual Terminal plans and pricing
All plansCompared on virtual terminal software
- Payment methods
- cards only
- Recurring payments
- No
- Refunds
- Yes
- Supported platforms
- browser
