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Blackbaud Merchant Services Virtual Terminal
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What Blackbaud Merchant Services Virtual Terminal is
Blackbaud Merchant Services Virtual Terminal is a web portal for processing one-time card payments outside other Blackbaud solutions. It supports both card-present and card-not-present transactions. To enter a payment, users select a category and account configuration, provide an amount and payer details, and enter payment information. Email acknowledgements are available when acknowledgement settings are configured. Payments entered through the terminal do not appear in other Blackbaud solutions or apps. If a user cannot see the terminal in the portal, Blackbaud says to contact the system administrator for access. Merchant Services is available to customers using products including Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry and Blackbaud Online Express. Blackbaud describes Merchant Services as designed exclusively for the social good community. The company says card information is encrypted and tokenized, and that it adheres to PCI DSS and PA DSS requirements. Pricing depends on transaction percentages and fees, is provided on request and included in the contract.
Who it suits
The Virtual Terminal suits organizations in Blackbaud’s social good community that need to process one-time card payments, including card-present and card-not-present transactions. It is relevant to customers using the listed Blackbaud products.
What it does well
- Processes card-present and card-not-present payments
- Email acknowledgements can be configured
- Card information is encrypted and tokenized
- Payment Services Support is available by live chat or phone
What to know first
- Transactions do not appear in other Blackbaud solutions
- Access may require a system administrator
- Pricing is provided on request
Limits
Virtual Terminal processes one-time card payments; recurring payments are not supported. The price is provided on request and included in the contract. Transactions entered here do not appear in other Blackbaud solutions or apps.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Blackbaud Merchant Services (USD transaction pricing) | Per transaction; exact pricing depends on contract. · Visa, Mastercard, Discover, Diners Club, JCB: 2.99% + $0.30 · American Express: 3.5% + $0.30 · PayPal: 2.9% + $0.30 · ACH/direct debit: 1% + $0.30 (max. $5) · $5 per returned ACH transaction | On request |
As webfiles-sc1.blackbaud.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Blackbaud Merchant Services Virtual Terminal web portal.
- Contact your system administrator if Virtual Terminal is not visible in the portal.
- Select a category and account configuration.
- Enter the amount and payer details, then enter payment information.
- Configure email acknowledgement settings if you want to send acknowledgements.
- Request contract pricing from Blackbaud.
Verdict
The Virtual Terminal handles one-time card payments outside other Blackbaud solutions. Organizations should note that its transactions remain separate from those other apps and that pricing is contract-based.
Questions
What does Blackbaud Merchant Services Virtual Terminal cost?
Pricing is provided on request and included in the contract. Merchant Services pricing is based on transaction percentage and fees.
Can I use it for recurring payments?
No. The listed payment capability is for one-time payments, and recurring payments are not supported.
Which platforms does the Virtual Terminal support?
The terminal is a web portal and supports browser access.
Which Blackbaud products work with Merchant Services?
Listed products include Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry, and Blackbaud Online Express.
Can it send payment acknowledgements?
Yes. Email acknowledgements can be sent after acknowledgement settings are configured.
What security standards does Blackbaud say it follows?
Blackbaud says it encrypts and tokenizes card information and adheres to PCI DSS and PA DSS requirements. It also identifies itself as a Level 1 PCI service provider and payment gateway.
Facts from Blackbaud Merchant Services Virtual Terminal's own pages
- Access
- Users who do not see Virtual Terminal in the portal should contact their system administrator for access. · webfiles-sc1.blackbaud.com, 7 Oct 2026
- ACH
- The FAQ lists ACH payment processing in Raiser’s Edge NXT, Raiser’s Edge, Online Express, Luminate Online, eTapestry, Enrollment Management System and School Website System. · blackbaud.com, 8 Oct 2026
- Acknowledgements
- Email acknowledgements can be sent by configuring email acknowledgement settings. · webfiles-sc1.blackbaud.com, 7 Oct 2026
- Company history
- Blackbaud’s investor FAQ says the company was incorporated in New York in 1982 and moved its operations to Charleston, South Carolina, in 1989. · investor.blackbaud.com, 8 Oct 2026
- Disbursements and fraud tools
- The Australian-dollar fees page states that funds are disbursed every business day except bank holidays and that clients can enable or configure Premium Fraud Management Service for online transactions. · blackbaud.com, 8 Oct 2026
- Founded
- 1981 · webfiles-sc1.blackbaud.com, 28 Sept 2026
- Headquarters
- Charleston, South Carolina, United States · webfiles-sc1.blackbaud.com, 28 Sept 2026
- Integrations
- The fee page lists Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry and Blackbaud Online Express as available with Blackbaud Merchant Services. · blackbaud.com, 8 Oct 2026
- Intended users
- Blackbaud describes its Merchant Services and Raiser's Edge resource center as designed for the social good community. · docs.blackbaud.com, 8 Oct 2026
- Maker founding year
- Blackbaud reports that it was founded in 1981. · csr.blackbaud.com, 7 Oct 2026
- Maker headquarters
- Blackbaud lists its world headquarters in Charleston, South Carolina. · blackbaud.com, 7 Oct 2026
- P2PE
- Blackbaud partners with Bluefin on a PCI-validated point-to-point encryption solution that encrypts cardholder data at an approved device and decrypts it off-site; the page lists Altru, Blackbaud CRM and Raiser’s Edge NXT for current credit-card availability. · blackbaud.com, 8 Oct 2026
- Payment entry
- To process a payment, users select whether the card is physically present, choose a category and account configuration, enter an amount and payer details, then enter payment information and finish payment. · webfiles-sc1.blackbaud.com, 8 Oct 2026
- Pricing
- U.S. transaction rates listed are 2.99% + $0.30 for Visa, Mastercard, Discover, Diners Club and JCB; 3.5% + $0.30 for American Express; 2.9% + $0.30 for PayPal; and 1% + $0.30 (maximum $5) for ACH/direct debit. · blackbaud.com, 8 Oct 2026
- Purpose
- The Virtual Terminal processes one-time card payments outside other Blackbaud solutions and supports card-present and card-not-present transactions. · webfiles-sc1.blackbaud.com, 7 Oct 2026
- Security
- Blackbaud says it encrypts and tokenizes card information, prevents clients from accessing card data, and adheres to PCI DSS and PA DSS. · blackbaud.com, 8 Oct 2026
- Security and compliance
- Blackbaud states that it is a Level 1 PCI service provider and payment gateway and adheres to PCI DSS and PA DSS requirements. · docs.blackbaud.com, 7 Oct 2026
- Support
- The Virtual Terminal help page directs users with account or application questions to Payment Services Support and advises users who cannot see the Virtual Terminal to contact their system administrator. · webfiles-sc1.blackbaud.com, 8 Oct 2026
- Supported payments
- For U.S.-dollar processing, Blackbaud Merchant Services supports Visa, Mastercard, American Express, JCB, Discover and Diners Club, as well as debit cards that do not require a PIN. · blackbaud.com, 8 Oct 2026
- Transaction visibility
- Virtual Terminal transactions do not appear in other Blackbaud solutions or apps; Blackbaud recommends entering transactions through the relevant solution when possible. · webfiles-sc1.blackbaud.com, 8 Oct 2026
- Virtual Terminal
- The web portal Virtual Terminal processes one-time card payments outside other Blackbaud solutions, for both card-present and card-not-present transactions. · webfiles-sc1.blackbaud.com, 8 Oct 2026
Where Blackbaud Merchant Services Virtual Terminal stands on Freedom251
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