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BackBox
What BackBox is
BackBox automates security, compliance and lifecycle management for network infrastructure. It is designed for network and security teams and says its platform supports more than 180 vendors and thousands of devices. Automation includes a pre-built library, task automation, event-driven automation, and automated operating system and firmware upgrades. For configuration protection, BackBox offers automated backups, backup comparison and one-click restore. Its Enterprise and AI packages include compliance automation, monitoring, device compliance status and automated remediation. The platform also maps network inventory against threat and vulnerability information, including CVEs, to help assess device risk. Named integrations include ServiceNow, LogicMonitor, CyberArk, Kentik, Cisco Meraki and Slack. Security controls include encryption for credentials and configuration files, role-based access control, secure multi-tenancy and external vault support. BackBox describes the product as self-hosted and web-based, with installation on physical, cloud or virtual servers, including VMware, Hyper-V and XenServer environments. It says it has continuous SOC 2 Type 2 attestation; its report is available on request under an NDA. Standard support targets next-business-day responses across priority levels, while premium support targets one-to-four-hour responses for priorities 1–3.
Who it suits
BackBox suits network and security teams responsible for managing network infrastructure across devices from multiple vendors. Teams seeking configuration backups and automation can consider Kilter ALM; those needing compliance features can consider Enterprise or AI.
What it does well
- Supports more than 180 vendors and thousands of devices.
- Automates configuration backups, comparisons and one-click restores.
- Offers task-based and event-driven automation.
- Enterprise and AI packages include compliance automation and remediation.
- Lists integrations including ServiceNow, CyberArk and Slack.
What to know first
- Prices are available on request rather than listed.
- Kilter ALM excludes compliance and AI features.
- High availability and SD-WAN/SASE are add-ons across the listed plans.
- The SOC 2 report requires an NDA.
Limits
Kilter ALM covers backup, restore and automation but excludes compliance and AI features. Kilter Enterprise includes ALM and compliance but not the AI assistant; high availability and SD-WAN/SASE are add-ons for all three listed plans.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Kilter Enterprise | Includes ALM plus compliance features · AI assistant not included · high availability and SD-WAN/SASE are add-ons | On request |
| Kilter ALM | Backup, restore and automate · compliance and AI features not included · high availability and SD-WAN/SASE are add-ons | On request |
| Kilter AI | Includes Enterprise plus automation creation assistant · high availability and SD-WAN/SASE are add-ons | On request |
| Premium | Subscription priced by devices and selected features · Everything in Standard · compliance automation and monitoring · remediation · performance trends · vulnerability intelligence · risk scoring · session recording · centralized audit · AI workaround insights | On request |
| Standard | Subscription priced by devices and selected features · Multi-vendor support · onboarding and inventory · backup and one-click restore · task automation · notifications · OS and firmware upgrades · drift reporting · RBAC · encryption · integrations | On request |
As backbox.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the BackBox website to discuss pricing and plans.
- Choose a plan based on the listed backup, compliance and AI features.
- Install BackBox on a physical, cloud or virtual server.
- Connect the network infrastructure and tools your team manages.
Verdict
Choose BackBox if your network or security team needs configuration backup, restore and automation across network infrastructure. Enterprise and AI include compliance capabilities, while Kilter AI adds an automation creation assistant. Look elsewhere if you require high availability or SD-WAN/SASE as standard plan inclusions, since these are add-ons.
Questions
How much does BackBox cost?
Pricing is on request; no plan prices are listed.
What is included in Kilter ALM?
Kilter ALM includes backup, restore and automation. Compliance and AI features are excluded.
Which plan includes compliance features?
Kilter Enterprise and Kilter AI include compliance features. Kilter AI also includes an automation creation assistant.
Where can BackBox be installed?
Documentation describes installation on physical, cloud or virtual servers, including VMware, Hyper-V and XenServer environments.
Which integrations does BackBox name?
It lists ServiceNow, LogicMonitor, CyberArk, Kentik, Cisco Meraki and Slack.
How does BackBox support work?
Standard support targets next-business-day responses for all priority levels. Premium support targets one to four hours for priorities 1–3.
Facts from BackBox's own pages
- AI capabilities
- Kilter AI adds actionable CVE intelligence, workaround insights, CVE-to-chain conversion and an automation-creation assistant. · backbox.com, 15 Oct 2026
- API
- The product exposes a REST API following OpenAPI guidelines for custom integrations. · backbox.com, 15 Oct 2026
- API updates
- Release notes document API token authentication, dashboard API calls, IntelliChecks endpoints and OIDC single sign-on support for Okta, Azure, JumpCloud, Duo and ForgeRock. · updates.backbox.com, 15 Oct 2026
- Automation
- The features page lists a pre-built automation library, task automation, event-driven automation, and automated OS and firmware upgrades. · backbox.com, 9 Oct 2026
- Automation library
- The platform advertises more than 3,000 pre-built automations. · backbox.com, 15 Oct 2026
- Backup and recovery
- Kilter backs up, validates and restores network devices, including one-click restore and five-step backup verification. · backbox.com, 15 Oct 2026
- Backup and restore
- The product includes automated configuration backups, backup comparison, and one-click restore. · backbox.com, 9 Oct 2026
- Company legal identity
- The MLSA identifies the contracting entity as BackBox Software US, a Delaware corporation. · backbox.com, 15 Oct 2026
- Company size
- Gartner lists BackBox as a private company founded in 2009 with 11–50 employees and Dallas, USA headquarters. · gartner.com, 15 Oct 2026
- Compliance
- The Enterprise tier adds compliance monitoring, policy checks, configuration-drift detection and automated remediation. · backbox.com, 15 Oct 2026
- Deployment
- The software is offered as on-premises or SaaS and can be installed on VMware, Hyper-V, XenServer/Nutanix or bare metal. · backbox.com, 15 Oct 2026
- Device coverage
- BackBox says its platform supports more than 180 vendors and thousands of devices. · backbox.com, 9 Oct 2026
- Documentation
- BackBox provides a Help Center with knowledge articles, product documentation, patches and upgrades, training videos and device lookup. · backbox.com, 15 Oct 2026
- Founded
- BackBox says it has pursued its network-automation mission since 2009. · backbox.com, 15 Oct 2026
- Funding
- VentureBeat reported a $32 million Series A led by Elsewhere Partners on October 26, 2021. · venturebeat.com, 15 Oct 2026
- Headquarters
- The corporate headquarters is listed at 14135 Midway Road, Greenhill Towers, Suite G250, Addison, Texas 75001. · backbox.com, 15 Oct 2026
- Integrations
- BackBox lists ITSM, CMDB, PAM, observability, SD-WAN/SASE, identity, messaging and DevOps integrations, including ServiceNow, LogicMonitor, CyberArk, Kentik, Cisco Meraki and Slack. · backbox.com, 15 Oct 2026
- Large-environment sizing
- The sizing guide recommends up to eight 64-bit CPU cores, 64 GB memory and 2 TB disk for an enterprise management server. · info.backbox.com, 15 Oct 2026
- Leadership news
- BackBox announced Rekha Shenoy as CEO and board director on May 6, 2024, succeeding Andrew Kahl. · backbox.com, 15 Oct 2026
- Licence model
- The MLSA grants a non-exclusive internal-use licence that may be perpetual or subscription-based; it is non-transferable and proprietary. · backbox.com, 15 Oct 2026
- Licence restrictions
- The MLSA prohibits reverse engineering, derivative works and installing third-party applications on the platform OS without consent. · backbox.com, 15 Oct 2026
- Lifecycle automation
- The platform automates device onboarding, inventory, configuration backups, task chains, operating-system upgrades and firmware upgrades. · backbox.com, 15 Oct 2026
- Limit: deployment and learning curve
- Gartner reviewers report complicated initial deployment, a steep learning curve and a dated user interface. · gartner.com, 15 Oct 2026
- Limit: incident management
- A Capterra reviewer says the product lacks event or incident-management functions such as alert ownership and metric tracking. · capterra.com, 15 Oct 2026
Where BackBox stands on Freedom251
- Autonomous Networks#5 of 17
- Network Configuration Management Software#15 of 35
- Network Management Software#17 of 34
- Network Automation Software#15 of 29