Pricing

Agentforce IT Service pricing

As salesforce.com lists them, read 20 Sept 2026. The maker's own page has the final word.

Plan	Billed and limits	Price
AI Agent for Employees	Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. · 50+ pre-built service catalog items	$15 a month
IT Service Desk - Enterprise Edition	Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. · End-to-end incident, problem, and change management · Unified request and knowledge management · CMDB, Discovery, and Service Graph for end-user devices	$75 a month
IT Service Desk - Unlimited Edition	Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. · Generative AI capabilities · Automated incident creation from email and chat · AI-generated problem and knowledge articles · Predictive SLA breach, major incident, and change risk scores · Advanced Tableau dashboards	$150 a month
Add-On: Agentforce for Service	Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. · 20+ agent actions	$125 a month
CMDB Enterprise	Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. · 100 configuration items	$1,000 a month
Hardware Asset Management	Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. · 100 assets	$200 a month