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1Fix the driver behind crashes, sound loss and screen glitches2Clear out junk files and repair common Windows errors3Scan for outdated or missing drivers - takes under a minuteTimes Mobility, the operator of Japan’s Times Car car-sharing service, reported unauthorized access affecting about 6.6 million accounts. Separately, the company confirmed identity-document images were exposed for about 1.6 million accounts. Those figures describe different groups: the larger number is the incident’s affected-account population, not a claim that every account had a driver’s-license image exposed.
What happened in the Times Car breach
Times Mobility said it detected unauthorized access to its system at 9:07 a.m. on September 25, 2026. In its September 28 report, the company said a third party accessed the web system and acquired some information stored there. It said it blocked the route used for access and cut off communications from the attack source. By 7:25 a.m. on September 26, the company said access was no longer possible; monitoring continued, with no new unauthorized access confirmed at that time. Times Mobility’s September 28 report
The company counted approximately 6.6 million affected accounts. The count covered current and former Times Car members, people who applied but did not complete enrollment, and current and former Times Business Service members. It is an account count; it does not mean every account had the same information exposed.
What information was exposed?
Information that might have been exposed
Times Mobility’s September 25 initial notice listed names, addresses, dates of birth, telephone numbers, email addresses, membership numbers, driver’s-license information, identity documents, corporate-member information, and IDs for linked services as information that might have been exposed. The notice warned that information could be used for impersonation or phishing. Times Mobility’s September 25 notice
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Identity-document images confirmed exposed
In its September 29 third report, Times Mobility confirmed identity-document images had leaked for approximately 1.6 million accounts. The listed images included driver’s licenses and documents confirming a current address, such as utility bills. Depending on the membership plan, the material could also include student ID images or family documents. Times Mobility’s September 29 report
The 1.6 million figure is the confirmed count for document-image exposure; it is not a replacement for, or a description of, all 6.6 million affected accounts. The company said individual email notifications had begun for members whose document images were confirmed exposed. It said more specific individual information would follow the investigation by external specialists.
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Was my Times Car account affected?
The overall account count cannot establish whether a particular person’s account was involved or which fields were exposed. Times Mobility’s notices direct people to individual notification and inquiry routes for account-specific information. The September 29 notice listed a dedicated inquiry form for former members who want to check whether their information is involved. Contact procedures can change, so use the current Times Car notice and inquiry information to find the official form and contact details.
What Times Mobility has said about its response
The company said it was investigating the cause and scope with external specialists and had reported the incident to Japan’s Personal Information Protection Commission and police. It said it would notify affected parties and publish further findings if relevant facts emerged. The reviewed notices do not establish the precise technical entry method, full root cause, or a complete account-by-account list of exposed fields; the September 29 report said individual details would follow the external investigation.
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As of its September 28 report, Times Mobility said it had not confirmed public disclosure of the information or misuse connected to the incident, and that Times Car services were continuing normally. These were status statements as of that report date, not assurances about what may happen later. Times Mobility’s September 28 report
How to avoid Times Car breach phishing scams
Times Mobility warned current and former members to watch for email, SMS, or phone calls pretending to be from Times Car. Treat unexpected requests cautiously, even if a message uses personal details or sounds urgent.
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- Do not open links or attachments in unexpected messages claiming to concern the breach.
- Do not provide passwords, verification codes, or payment-card information in response to an email, text, or call.
- Go to Times Car’s official site or contact channel independently rather than using a link or phone number in a suspicious message.
The operator stated in its September 29 report that it would not ask for passwords or credit-card information by email, SMS, or telephone. Times Mobility’s September 29 report
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Account-security steps for Times Car members
In account-security guidance published April 22, 2026, before the breach, Times Car said rollout of two-step verification for individual members accessing or changing registered details would begin May 14, 2026. That earlier security measure should not be taken as evidence that it caused, prevented, or resolved the later incident. The guidance also advised members to use a hard-to-guess password, avoid reusing passwords across services, check registered details, and contact the company about suspicious activity. Times Car’s April 22 account-security guidance
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