Side by side
LiveAgent vs Unthread
Both stand on customer self-service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial API
LiveAgent combines multichannel support tools with ticketing, automation, and AI features. There is a free trial but no stated permanent free plan, so compare the per-agent billing options against your team's needs.
Visit LiveAgent Free trial APIWeb
Unthread brings ticketing, AI assistance, knowledge, workflows, and IT service management together across multiple intake channels. Teams should account for the paid entry plan, seat minimum, and demo-based evaluation process.
Visit UnthreadThe facts
| LiveAgent | Unthread | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | API | API, Web |
| Lowest paid plan | Small business annual: $15 a month | Pro: $75 per agent a month |
| Plans published | 13 | 2 |
| Maker | LiveAgent | Not published |
| Website | liveagent.com | unthread.io |
| On customer self-service software | #27 of 46 | #31 of 46 |
LiveAgent: what it does well
- Unifies seven listed support channels in one inbox
- Lists more than 200 integrations
- AI chatbot supports more than 100 languages
- Free trial available before committing to a paid plan
What to know first
- No permanent free plan is stated
- Small business starts at $15 per agent/month, billed annually
- Monthly pricing is higher than annual pricing across listed tiers
Unthread: what it does well
- Turns Slack and Teams conversations into tickets
- AI answers and automates support tasks
- More than 100 native integrations
- Includes IT service-management capabilities
- 14-day free trial
What to know first
- No free plan
- Pro requires at least five seats
- Signup is not self-serve
- Enterprise pricing is custom
Alternatives to LiveAgent Alternatives to Unthread The whole list