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Guzli vs Microsoft Bot Framework

Both stand on chatbot builders. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Guzli

Free plan Open source APIExtensionWeb

Choose Guzli if you want customer-facing agents that can work from connected knowledge, follow procedures, and hand conversations to staff. Hobby is a smaller starting plan; teams needing voice, larger credit allowances, or advanced analytics can look at Standard or Pro, where voice has per-minute rates.

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Microsoft Bot Framework

Free plan AndroidAPIiPhone+5

The Bot Framework may suit developers maintaining bots that need its SDK, channel connections, and hosting flexibility. For new agent development, Microsoft recommends the Microsoft 365 Agents SDK; teams relying on support tickets should also account for the stated end of Bot Framework SDK ticket service.

Visit Microsoft Bot Framework

The facts

GuzliMicrosoft Bot Framework
Free planYesYes
Open sourceYesNot published
Runs onAPI, Extension, WebAndroid, API, iPhone, Linux, Mac, Self-hosted, Web, Windows
Lowest paid planAgent Phone Plan: $29.99 a monthFree or on request
Plans published62
MakerNot publishedNot published
Websiteguzli.comdev.botframework.com
On chatbot builders#1 of 258#15 of 258

Guzli: what it does well

  • Agents work across chat, email, and voice.
  • Agents can follow procedures and perform order, refund, and teammate handoff actions.
  • Knowledge sources include websites, help centers, documents, internal guides, and past chats.
  • Standard includes API access and webhooks.
  • Connectors include Zendesk, Freshdesk, Help Scout, Shopify, and Salesforce.

What to know first

  • Hobby includes one agent, one team member, and 1,000 message credits/month.
  • Hobby does not include voice.
  • Voice usage is charged per minute on Standard and Pro.
  • Enterprise pricing is custom and not listed.

Microsoft Bot Framework: what it does well

  • Includes tools and templates for speech, natural language, and Q&A bots.
  • Provides client libraries for C#, JavaScript, Python, and Java.
  • Connects bots to Teams, Facebook, Slack, and other channels.
  • Allows hosting on own servers, Azure, or another data center.
  • Free plan includes unlimited standard-channel messages.

What to know first

  • Microsoft says the SDK is no longer updated or maintained.
  • Microsoft recommends a different SDK for new agent development.
  • Free plan limits premium-channel messages to 10,000 per month.
  • Channel adapters may be needed for some channels or features.

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