Side by side
Gorgias vs Jira
Both stand on customer self-service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIExtension+2
Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions. Check the trial restrictions and mobile messaging limits against your team's needs.
Visit Gorgias
Free plan AndroidAPIiPhone+4
Visit Jira The facts
| Gorgias | Jira | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, Extension, iPhone, Web | Android, API, iPhone, Linux, Self-hosted, Web, Windows |
| Lowest paid plan | Not published | Free or on request |
| Plans published | None | 5 |
| Maker | Gorgias | Jira |
| Website | gorgias.com | atlassian.com |
| On customer self-service software | #2 of 46 | #1 of 46 |
Gorgias: what it does well
- One inbox combines six listed conversation channels.
- Shopify order, customer, and product details can appear in tickets.
- Rules support routing, prioritization, and workflow automation.
- The app directory connects more than 100 apps.
- AI Agent is available on every plan.
What to know first
- Voice and SMS are add-ons priced by usage.
- Trial accounts cannot create a help center.
- Mobile apps cannot make or receive calls.
- Mobile messages cannot include images or links.