Side by side

Drift vs Gorgias

Both stand on customer messaging platforms. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions. Check the trial restrictions and mobile messaging limits against your team's needs.

Visit Gorgias

The facts

	Drift	Gorgias
Free plan	Yes	Yes
Open source	Not published	Not published
Runs on	iPhone, Android	Android, API, Extension, iPhone, Web
Lowest paid plan	Not published	Not published
Plans published	None	None
Maker	Salesloft	Gorgias
Website	salesloft.com	gorgias.com
On customer messaging platforms	#7 of 22	#3 of 22

Drift: what it does well

Gorgias: what it does well

One inbox combines six listed conversation channels.
Shopify order, customer, and product details can appear in tickets.
Rules support routing, prioritization, and workflow automation.
The app directory connects more than 100 apps.
AI Agent is available on every plan.

What to know first

Voice and SMS are add-ons priced by usage.
Trial accounts cannot create a help center.
Mobile apps cannot make or receive calls.
Mobile messages cannot include images or links.

Alternatives to Drift Alternatives to Gorgias The whole list