Side by side
Dialogic Digital IVR vs NCH IVM Telephone Answering Attendant
Both stand on interactive voice response software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Dialogic Digital IVR if your organization needs voice routing, mobile USSD self-service, and reporting integrated with existing infrastructure. Contact Dialogic for pricing; organizations seeking visual content for voice calls should account for the optional Visual IVR module.
Visit Dialogic Digital IVRChoose IVM if your business needs on-premises telephone answering, voicemail, call routing, or outbound messaging, with plan options spanning basic answering to enterprise line capacity. Look elsewhere if you need a free plan, or if your phone setup cannot support the call-transfer features you require. Grant weblet administrator access only to someone trusted with PC administration.
Visit NCH IVM Telephone Answering AttendantThe facts
| Dialogic Digital IVR | NCH IVM Telephone Answering Attendant | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Self-hosted, Web | Linux, Windows |
| Lowest paid plan | Free or on request | IVM Telephone Attendant Professional monthly plan: $2,999 a month |
| Plans published | 1 | 6 |
| Maker | Not published | Not published |
| Website | dialogic.com | nch.com.au |
| On interactive voice response software | #14 of 23 | #10 of 23 |
Dialogic Digital IVR: what it does well
- Build IVR applications with drag-and-drop icons, without programming languages.
- Collect caller data before queues and customize call routing.
- Offer menu-driven USSD self-service on mobile devices.
- Review call records, menu selections, and performance in reports.
- Connect reporting data to existing monitoring through an SNMP API.
What to know first
- Pricing is available on request.
- Visual IVR is an optional module.
NCH IVM Telephone Answering Attendant: what it does well
- Routes incoming calls with menus and office-hours redirects.
- Supports up to 64 telephone lines simultaneously.
- Saves incoming voicemail as WAV files.
- Offers voicemail email forwarding and remote access.
- Includes free plugins for ODBC/SQL and other services.
What to know first
- There is no free plan; purchase is paid.
- Call transfer depends on phone-company or PBX features.
- The Basic plan covers one line and one mailbox, without menus.
- A weblet administrator can access files or install programs.
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