Side by side
Custellence vs CX Impact
Both stand on customer journey mapping software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Web
Custellence combines flexible journey mapping with team collaboration and workflow links. The free plan has clear map and export limits; paid plans expand capacity and sharing controls.
Visit Custellence
Free plan Open source LinuxMacSelf-hosted+2
CX Impact offers multiple map types and portable outputs, with the generated HTML opening independently. It relies on an AI agent for revisions, and quantitative funnels depend on user-provided figures and definitions.
Visit CX ImpactThe facts
| Custellence | CX Impact | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | Web | Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Collaborate: $1,999 a year | Free or on request |
| Plans published | 5 | 2 |
| Maker | Not published | Not published |
| Website | custellence.com | maxshelukhanov.ru |
| On customer journey mapping software | #2 of 23 | #1 of 23 |
Custellence: what it does well
- Supports journey maps and service blueprints
- Real-time collaboration, comments, and change following
- Workflow links to Google, Microsoft, Slack, Jira, Trello, and Asana
- Free plan includes unlimited viewers
- Exports available on Collaborate and Enterprise
What to know first
- Free plan limited to two journey maps
- Free users cannot export maps
- Collaborate costs $199 a month
CX Impact: what it does well
- Creates five types of visual maps
- Exports interactive HTML and editable JSON
- Generated HTML opens without a server or account
- Viewer exports SVG; funnels can export CSV
- Free, MIT-licensed project code
What to know first
- Viewer has no visual editor
- Quantitative funnels require supplied data and metric definitions
- Renderer requires Node.js 18+
- AI agent and model usage depend on the user’s plan
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