Side by side
Civica Complaints Management vs InfoTech Proof of Delivery App
Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+1
Civica Complaints Management combines omnichannel complaint intake with configurable case workflows, reporting and integration options. Organisations considering it should enquire about pricing and assess whether its cloud deployment and listed controls fit their requirements.
Visit Civica Complaints Management
Free plan AndroidAPIiPhone
The app captures delivery evidence and supports offline data entry, customer confirmations, and office status tracking. Although the app is free, using it requires InfoTech weighbridge software and a purchased POD licence.
Visit InfoTech Proof of Delivery AppThe facts
| Civica Complaints Management | InfoTech Proof of Delivery App | |
|---|---|---|
| Free plan | Not published | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Android, API, iPhone |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | Civica Complaints Management | Not published |
| Website | civica.com | infotechsolutions.co.uk |
| Best place | #33 on case management software | #2 on proof of delivery software |
Civica Complaints Management: what it does well
- Captures feedback from web, phone, email and social media
- Configurable workflows use low-code and no-code tools
- Real-time keyword alerts support problem identification
- Offers REST and email APIs
- Cases have redactable audit trails
What to know first
- Pricing is available only by enquiry
- Requires cloud deployment
InfoTech Proof of Delivery App: what it does well
- Captures signatures, photos, and job notes.
- Stores data offline and syncs when connected.
- Records timestamps and GPS coordinates.
- Emails customers a PDF proof of delivery.
- Office staff can view real-time delivery status.
What to know first
- Requires InfoTech weighbridge software version 3 or later.
- Requires a purchased POD licence.
- App is listed for Android and iOS.
Alternatives to Civica Complaints Management Alternatives to InfoTech Proof of Delivery App