Side by side
Casebook vs SeeClickFix 311 CRM
Both stand on public sector software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+3
Casebook offers configurable case management with field access, referrals, reporting, and integrations. Its per-user annual pricing and plan thresholds should be reviewed alongside each organization’s workflow needs.
Visit Casebook Paid AndroidAPIiPhone+2
Municipal teams should consider SeeClickFix 311 CRM when they need to collect resident requests across channels and coordinate responses in a shared workflow. Teams should look elsewhere if they require API webhooks or custom API development and consultation.
Visit SeeClickFix 311 CRMThe facts
| Casebook | SeeClickFix 311 CRM | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | Android, API, iPhone, Mac, Web |
| Lowest paid plan | Starter: $29 a month | Free or on request |
| Plans published | 4 | 1 |
| Maker | Casebook | Not published |
| Website | casebook.net | seeclickfix.com |
| On public sector software | #1 of 18 | #4 of 18 |
Casebook: what it does well
- Centralizes client and case information
- Offline mobile entry synchronizes after reconnecting
- Configurable workflows, forms, and reports
- Referral tracking flags stalled cases
- Integrations include Zapier, webhooks, and API
What to know first
- No free plan
- Starter supports only up to three users
- Team requires at least five users
- Audit-log searches cover 90 days per search
SeeClickFix 311 CRM: what it does well
- Accepts requests through mobile app, web portal, chatbot, and phone.
- Staff can route requests by location and category.
- Duplicate submissions can be merged.
- Supports status updates, tracking, and two-way resident communication.
- More than 20 API-driven integrations are described.
What to know first
- Starter Package includes up to five user licenses.
- Private organizational API access may require a separate license.
- APIs do not use webhooks.
- Custom API development and consultation services are not provided.
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