Side by side
Casebook vs CivicPlus Utility Billing
Both stand on public sector software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+3
Casebook offers configurable case management with field access, referrals, reporting, and integrations. Its per-user annual pricing and plan thresholds should be reviewed alongside each organization’s workflow needs.
Visit Casebook Paid AndroidAPIiPhone+3
CivicPlus Utility Billing connects billing, resident account access, and field service activity in one cloud-based system. Prospective customers need to request a custom estimate, as no price is listed.
Visit CivicPlus Utility BillingThe facts
| Casebook | CivicPlus Utility Billing | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | Android, API, iPhone, Mac, Web, Windows |
| Lowest paid plan | Starter: $29 a month | Free or on request |
| Plans published | 4 | 2 |
| Maker | Casebook | Not published |
| Website | casebook.net | civicplus.com |
| On public sector software | #1 of 18 | #2 of 18 |
Casebook: what it does well
- Centralizes client and case information
- Offline mobile entry synchronizes after reconnecting
- Configurable workflows, forms, and reports
- Referral tracking flags stalled cases
- Integrations include Zapier, webhooks, and API
What to know first
- No free plan
- Starter supports only up to three users
- Team requires at least five users
- Audit-log searches cover 90 days per search
CivicPlus Utility Billing: what it does well
- Supports water, sewer, sanitation, and electric utilities.
- Residents can review balances and submit service requests.
- Completed field work updates billing records in real time.
- Connects with supported ERP, GIS, and metering systems.
- Customer onboarding, training, and ongoing support are included.
What to know first
- Pricing is available only by request.
- Supported integrations are specified, not universal.
- The product is designed for local governments.
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