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CallHub vs MiContact Center Business

Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

CallHub

Free trial AndroidAPIiPhone+3

CallHub combines phone banking, messaging, outreach, and workflow tools, with integrations and an API for connecting data. Compare Essential’s stated limits with your team’s needs; Scale’s price is not listed.

Visit CallHub

MiContact Center Business

Paid AndroidAPIiPhone+4

Choose MiContact Center Business if your organization needs on-site routing across voice and digital channels, with reporting and real-time monitoring. The Contact Center bundle is aimed at operations above 100 concurrent agents; smaller operations can consider Workgroup, which has a single-node ACD and no resiliency. Buyers seeking published pricing or a free plan should look elsewhere.

Visit MiContact Center Business

The facts

CallHubMiContact Center Business
Free planA free trialNo
Open sourceNot publishedNot published
Runs onAndroid, API, iPhone, Mac, Web, WindowsAndroid, API, iPhone, Mac, Self-hosted, Web, Windows
Lowest paid planFree or on requestFree or on request
Plans published22
MakerCallHubNot published
Websitecallhub.iomitel.com
On call center software#40 of 131#45 of 131

CallHub: what it does well

  • Supports phone, voice, text, email, and workflow channels.
  • Offers four listed dialing modes.
  • Texting includes surveys, link tracking, and profanity filtering.
  • API supports custom two-way data flows.
  • Android and iOS apps are available.

What to know first

  • Essential is limited to 10,000 contacts and 10 agents.
  • Essential lists only five team members.
  • Chrome is recommended for browser calling.
  • Scale price is not listed.

MiContact Center Business: what it does well

  • Routes voice, email, chat, SMS, and open media interactions.
  • Includes inbound calling, an outbound dialer, and IVR building.
  • Both bundles include reporting and real-time monitoring.
  • Workforce management is among its listed capabilities.
  • Security roles restrict employee access, subject to licensing.

What to know first

  • There is no free plan.
  • Pricing is available only by request.
  • Workgroup has a maximum of 10 IVR ports and no resiliency.
  • Mitel does not recommend connecting mobile devices because sleep may interrupt notifications.

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