Side by side
Avaya Aura Contact Center vs MiContact Center Business
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Avaya Aura Contact Center combines broad channel handling with Avaya telephony integration, routing, reporting, and developer interfaces. Its infrastructure requirements, concurrency limit, and release-support history should be reviewed during planning.
Visit Avaya Aura Contact CenterChoose MiContact Center Business if your organization needs on-site routing across voice and digital channels, with reporting and real-time monitoring. The Contact Center bundle is aimed at operations above 100 concurrent agents; smaller operations can consider Workgroup, which has a single-node ACD and no resiliency. Buyers seeking published pricing or a free plan should look elsewhere.
Visit MiContact Center BusinessThe facts
| Avaya Aura Contact Center | MiContact Center Business | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | Not published |
| Runs on | API, Linux, Self-hosted, Windows | Android, API, iPhone, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Not published | Free or on request |
| Plans published | None | 2 |
| Maker | Not published | Not published |
| Website | avaya.com | mitel.com |
| On call center software | #74 of 124 | #39 of 124 |
Avaya Aura Contact Center: what it does well
- Supports voice and numerous multimedia contact types
- Inbound and outbound intelligent routing
- Real-time and historical reporting
- REST, SOAP, and Contact Control SDKs
- Windows and Linux deployment options
What to know first
- Pricing is on request
- Some multimedia channels need additional infrastructure
- Agents can handle up to five concurrent contacts
- Older releases have listed support end dates
MiContact Center Business: what it does well
- Routes voice, email, chat, SMS, and open media interactions.
- Includes inbound calling, an outbound dialer, and IVR building.
- Both bundles include reporting and real-time monitoring.
- Workforce management is among its listed capabilities.
- Security roles restrict employee access, subject to licensing.
What to know first
- There is no free plan.
- Pricing is available only by request.
- Workgroup has a maximum of 10 IVR ports and no resiliency.
- Mitel does not recommend connecting mobile devices because sleep may interrupt notifications.
Alternatives to Avaya Aura Contact Center Alternatives to MiContact Center Business The whole list