Side by side
Avaya Aura Contact Center vs C-Zentrix Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APILinuxSelf-hosted+1
Avaya Aura Contact Center combines broad channel handling with Avaya telephony integration, routing, reporting, and developer interfaces. Its infrastructure requirements, concurrency limit, and release-support history should be reviewed during planning.
Visit Avaya Aura Contact Center
Free plan AndroidAPIiPhone+2
C-Zentrix combines call handling, digital channels, routing, workforce management, and CRM integrations in one contact center platform. Free options are listed, while paid-plan prices require a request.
Visit C-Zentrix Contact CenterThe facts
| Avaya Aura Contact Center | C-Zentrix Contact Center | |
|---|---|---|
| Free plan | Not published | Yes |
| Open source | Not published | Not published |
| Runs on | API, Linux, Self-hosted, Windows | Android, API, iPhone, Self-hosted, Web |
| Lowest paid plan | Not published | Free or on request |
| Plans published | None | 13 |
| Maker | Not published | C-Zentrix Contact Center |
| Website | avaya.com | c-zentrix.com |
| On call center software | #74 of 124 | #4 of 124 |
Avaya Aura Contact Center: what it does well
- Supports voice and numerous multimedia contact types
- Inbound and outbound intelligent routing
- Real-time and historical reporting
- REST, SOAP, and Contact Control SDKs
- Windows and Linux deployment options
What to know first
- Pricing is on request
- Some multimedia channels need additional infrastructure
- Agents can handle up to five concurrent contacts
- Older releases have listed support end dates
C-Zentrix Contact Center: what it does well
- Supports voice and multiple digital interaction channels.
- Offers skill-based routing and automatic call distribution.
- Includes workforce management and an IVR builder.
- Records calls with customer-selected storage location.
- Available on Android, iOS, web, API, and self-hosted environments.
What to know first
- Paid plan pricing is available only on request.
- Free voice options include limited initial call credit.
- Some free CRM and chat options are single-user.
Alternatives to Avaya Aura Contact Center Alternatives to C-Zentrix Contact Center The whole list