ZigZag Global

ZigZag Global is ranked #8 of 29 in returns management software on Freedom251. It runs on API, Web. There is a free plan. A free trial is offered. Paid plans start at $20/mo.

ZigZag Global plans and pricing

All plans

Free Free monthly UK-based retailers · UK domestic returns · unlimited returns · carrier charges apply zigzag.global · 30 Sept 2026

Silver $20/mo monthly 100 returns included · extras pay-as-you-go · international returns back to UK · 14 day free trial zigzag.global · 30 Sept 2026

Gold $50/mo monthly 300 returns included · extras pay-as-you-go · automated returns and refunds · configurable exchanges · 14 day free trial zigzag.global · 30 Sept 2026

Platinum $199/mo monthly 500 returns included on plan summary · extras pay-as-you-go · Shop Now · browse and exchange products · Stripe payment integration · 14 days free zigzag.global · 30 Sept 2026

Enterprise Not published Tiers based on monthly returns volume · 1500+ carrier services across 170+ countries · additional modules available zigzag.global · 30 Sept 2026

Compared on returns management software

Free plan: Yes
Paid from: $20/mo
Self-serve return portal: Yes
Exchange workflows: Yes
Return label support: Yes
Automated refunds: Yes
Inspection workflows: Yes
Warehouse routing: Yes

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ZigZag Global

Product: ZigZag provides a global returns platform and carrier network for retailers, customers, and the planet.
Post-purchase: Its post-purchase offering includes proactive notifications, personalised tracking pages, incident detection, and logistics analytics.
Returns options: The platform supports paid returns, live exchanges, refunds to store credit, returns to store, and returns through WhatsApp.
Global carriage: The company says its carrier network covers more than 3,000 carrier lanes across 170+ countries and includes customs management.
Enterprise coverage: The Enterprise description lists 1500+ carrier services across 170+ countries and 500k+ drop-off points.
Integrations: ZigZag says retailers can connect directly by API or use ready-made Shopify, BigCommerce, and Magento cartridges.
Shopify payments: The Shopify Platinum plan lists Shopify Store Credit and Stripe payment integration for higher-value exchanges.
Reporting: Return Insights can track return rates, trends, top returned products, and return reasons.
Support: Enterprise features include a dedicated client support module for label generation.
Shopify audience: The Free Shopify plan is described for new and small UK-based retailers starting with domestic returns.
Enterprise audience: ZigZag describes its Enterprise platform as designed for large retailers and enterprises with complex operational needs.
Security: The opened maker pages reviewed did not state a security certification or compliance standard.
Sustainability: The company lists paperless returns, in-country consolidation, local marketplace resale, and repair and recycling schemes among its sustainability options.
Founded: 2015
Price from: $20/mo

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Where it ranks on Freedom251

Best Returns Management Software in 2026#8 of 29

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Sources

zigzag.global/about-us· checked 30 Sept 2026
zigzag.global· checked 30 Sept 2026
zigzag.global/shopify-returns-and-exchanges-app· checked 30 Sept 2026
zigzag.global/shopify-pricing· checked 30 Sept 2026