Unbabel

Name: Unbabel
Author: Unbabel

by Unbabel

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What Unbabel is

Unbabel is a paid Language Operations platform available on the web and through an API. It combines machine translation with optional review by human editors for multilingual content and customer support. Users can submit text or files, organize projects, collaborate in a workspace, and track progress, quality, timelines, usage, and price. Quality estimation predicts machine-translation quality and flags items for review, while Pipeline Manager helps shape workflows around speed, quality, and cost. Supported formats include CSV, DOCX, JSON, PPTX, SRT, and strings. Listed integrations include Kustomer, Helpshift, Oracle, Wix Answers, Zendesk, Intercom, Freshdesk, and Salesforce. The platform includes translation memory, glossary tools, website and document translation, and a Portal dashboard. Unbabel says it supports more than 30 languages and hundreds of language-pair combinations. It also describes encryption, anonymization, least-privilege access, and GDPR, CCPA, ISO 27001, and ISO 9001 compliance or certification.

Who it suits

It suits marketing, ecommerce, customer-support, content, and customer-experience teams handling high-volume multilingual work. Both small businesses and enterprises can request platform access and pricing.

What it does well

Web and API access
Optional human review workflow
Quality estimation and reporting
Supports common business file formats
Listed CRM and help-desk integrations

What to know first

Pricing requires contacting sales
Human review is optional, not automatic
Platform targets high-volume professional workflows
Language pair availability varies by coverage

Verdict

Unbabel combines automated translation, workflow controls, reporting, and optional editor review for organizations managing multilingual operations. Prospective customers must request a demo or contact sales because no public price is listed.

Facts from Unbabel's own pages

API: Unbabel says its APIs can connect the service to systems without a prebuilt integration. · unbabel.com, 12 Oct 2026
API access: Yes · unbabel.com, 20 Sept 2026
Audience: Unbabel describes its translation platform as serving both small businesses and enterprises. · unbabel.com, 12 Oct 2026
Company: Unbabel says it was founded in Lisbon and has been developing its Language Operations category since 2013. · unbabel.com, 12 Oct 2026
Company history: Unbabel says it was founded in Lisbon and began in 2013. · unbabel.com, 12 Oct 2026
Content workflows: Users can submit text and files, organize them into projects, collaborate in a workspace, and monitor progress, quality, timelines, and price. · unbabel.com, 12 Oct 2026
Customer service: The platform supports multilingual customer service so agents can communicate with customers in their languages. · unbabel.com, 12 Oct 2026
Data protection: Unbabel says it uses encryption and anonymization and implements least-privilege access controls. · unbabel.com, 12 Oct 2026
Document translation: Yes · unbabel.com, 20 Sept 2026
Encryption: Unbabel says data is encrypted in transit with TLS 1.2 and 1.3 and at rest with AES-256. · unbabel.com, 12 Oct 2026
File formats: Supported common formats include CSV, DOCX, JSON, PPTX, SRT, and strings. · unbabel.com, 12 Oct 2026
Founded: 2013 · unbabel.com, 28 Sept 2026
Glossary tools: Yes · unbabel.com, 20 Sept 2026
Headquarters: San Francisco, California, United States · unbabel.com, 28 Sept 2026
Human review: Lower-scoring translations can be reviewed and refined by Unbabel’s global community of editors. · unbabel.com, 12 Oct 2026
Integrations: Listed integrations include Kustomer, Helpshift, Oracle, Wix Answers, Zendesk, Intercom, Freshdesk, and Salesforce. · unbabel.com, 12 Oct 2026
Language coverage: Unbabel says it supports more than 30 languages and local variants that make up hundreds of language pair combinations. · customer-happiness.unbabel.com, 12 Oct 2026
PII handling: Unbabel says it detects and removes personally identifiable information, stores it in an encrypted vault, and reinserts it into the translation after processing. · unbabel.com, 12 Oct 2026
Portal: The Unbabel Portal provides a dashboard for viewing translation usage and quality metrics and managing language operations. · unbabel.com, 12 Oct 2026
Pricing: The contact page directs visitors with pricing questions to the sales team; it does not state a price. · unbabel.com, 12 Oct 2026
Pricing availability: The site directs prospective customers to request a demo or contact sales for pricing; it does not display a public price on the pages reviewed. · unbabel.com, 12 Oct 2026
Quality estimation: Its quality estimation predicts machine translation quality and flags content that needs human review. · unbabel.com, 12 Oct 2026
Quality tools: Unbabel offers quality estimation and reporting to help assess translation quality and performance. · unbabel.com, 12 Oct 2026
Reporting: The platform provides quality and usage reporting for visibility into translation performance and usage patterns. · unbabel.com, 12 Oct 2026