TrackPoint

What TrackPoint is

TrackPoint gives teams AI roleplays for workplace conversations, with feedback and scorecards to guide practice. A team can create scenarios from prompts, documents, or meeting recordings, or select from more than 20 ready-made roleplays. Each exercise is scored against five default criteria, with evidence attached to each score. Enterprise teams can define additional criteria. Managers can review competency scores and team progress to see who may need support. Teams can assign roleplays with due dates and passing scores, then repeat them quarterly for recertification. TrackPoint also says it can detect a calendar meeting and prepare a roleplay for the morning before it. Roleplays run in a web browser without installation. Its listed use cases include learning and development, sales, customer support, and human resources. The Free plan provides prebuilt AI roleplays, instant feedback, and a scorecard without an account. The Team plan costs $350 per team per month and adds custom roleplays, assignments, quarterly recertification, AI Presentation Coaching, CSV export, and priority support. Enterprise includes Team features, along with SSO, multi-department seat pooling, custom branding, API access, and custom SLAs. TrackPoint lists data residency in the United States, Canada, and Europe, encryption at rest and in transit, and SOC 2 Type II and ISO certifications for its underlying cloud infrastructure.

Who it suits

TrackPoint suits teams in learning and development, sales, customer support, or human resources that want to assign conversation practice and review team progress. The Free plan works for trying prebuilt roleplays without an account; teams needing custom scenarios and assignments can consider Team or Enterprise.

Limits

The Free plan includes prebuilt AI roleplays, instant feedback, and a scorecard. Custom roleplays and assignments are included in the Team plan at $350 per team per month; custom criteria and API access are listed for Enterprise.

Getting started

1. Open the TrackPoint website in a browser.
2. Use the Free plan without creating an account to access prebuilt roleplays.
3. Choose the Team plan for custom roleplays, assignments, CSV export, and priority support.
4. Choose Enterprise for SSO, API access, custom criteria, or custom SLAs.

Verdict

Choose TrackPoint if your team needs structured workplace conversation practice, scoring, and manager visibility into progress. The Free plan offers a way to use prebuilt roleplays without an account; custom roleplays, assignments, and coaching features start with the Team plan at $350 per team per month. Enterprise is the option for SSO, API access, and custom criteria.