Freedom251 › Review Management Software
TownTrust
What TownTrust is
TownTrust is a web-based reputation management service for US local businesses such as restaurants, salons, contractors, clinics, and retailers. It brings review work from Google, Yelp, and Facebook into a multichannel workflow. AI Reply Drafts create three response options in a Professional, Warm, or Casual voice, with an optional writing sample; users copy the selected reply to Google. Complaint Recovery prepares personalized win-back messages from customer complaints. Review requests can be manual or automated through Square and Jobber, with opted-in customers receiving an email one hour after a completed Square payment or paid Jobber invoice. The Trusted Seller Link is a customizable public profile with reviews, booking requests, a map, image gallery, and brand colors. Social Post Studio writes and schedules Facebook and Instagram posts, while Unified Social Inbox collects messages from those networks. A 14-day, no-card trial includes Starter and Growth access; afterward, the account becomes read-only without a subscription.
Who it suits
TownTrust suits US local businesses managing reviews, customer complaints, referrals, and social messages. It is also relevant to operators using Square or Jobber for automated review collection.
What it does well
- Three AI reply options in a chosen communication voice
- Supports Google, Yelp, and Facebook reviews
- Automated requests through Square and Jobber
- Customizable public profile with booking form
- Facebook and Instagram scheduling and message inbox
What to know first
- No free plan after the trial
- Web platform only
- Scale supports up to 10 locations
- Trial account becomes read-only afterward
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| GROWTH | $130/mo; $1320 billed annually · Everything in Starter · Trusted Seller Link customization · Partner Circle · Automated review collection via Square/Jobber · Referral Engine · Social Post Studio · Local Market Conquest · Priority support | $130 a month |
| SCALE | $250/mo; $2640 billed annually · Everything in Growth · Unified Social Inbox · Ad Manager · Up to 10 locations · Multi-location dashboard · White-label public profile pages · Priority onboarding · Dedicated support | $250 a month |
| STARTER | $65/mo; $660 billed annually · AI Reply Drafts unlimited · Manual review requests · Voice Profile · Complaint Recovery · QR Code generator · Review to Social Post · Website Chat Widget | $65 a month |
As gettowntrust.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
TownTrust combines review replies, collection, complaint recovery, public profiles, and social tools in one web service. Its 14-day trial provides Starter and Growth access, but continued use requires a paid subscription.
Facts from TownTrust's own pages
- AI reply drafts
- It generates three review reply options in the user's chosen voice, which the user copies and posts to Google. · gettowntrust.com, 12 Oct 2026
- Automated requests
- After a completed Square payment or paid Jobber invoice, an opted-in customer's personalized review request email is sent one hour later. · gettowntrust.com, 12 Oct 2026
- Cancellation
- Subscriptions can be canceled from account settings, with access retained through the current billing period and no cancellation fees. · gettowntrust.com, 12 Oct 2026
- Complaint recovery
- The Complaint Recovery feature drafts personalized win-back messages based on a customer's complaint. · gettowntrust.com, 12 Oct 2026
- Free plan
- No · gettowntrust.com, 22 Sept 2026
- Integrations
- The maker lists Google, Yelp, and Facebook as supported review platforms, and Square and Jobber for automated review collection. · gettowntrust.com, 12 Oct 2026
- Intended customers
- The maker describes TownTrust as built for US local businesses, including restaurants, salons, contractors, clinics, and retail. · gettowntrust.com, 12 Oct 2026
- Public profile
- Trusted Seller Link is a customizable public page with reviews, a booking request form, map location, image gallery, and brand colors. · gettowntrust.com, 12 Oct 2026
- Purpose
- TownTrust provides reputation management tools for US small businesses, including review replies, review requests, and public business profiles. · gettowntrust.com, 12 Oct 2026
- Request channels
- multichannel · gettowntrust.com, 22 Sept 2026
- AI response assistance
- Yes · gettowntrust.com, 22 Sept 2026
- Review sources
- Google,Yelp,Facebook · gettowntrust.com, 22 Sept 2026
- Scale limit
- The Scale plan includes support for up to 10 locations. · gettowntrust.com, 12 Oct 2026
- Security and privacy
- TownTrust says data is stored in Supabase with industry-standard encryption at rest and in transit, and that it does not sell user or customer data. · gettowntrust.com, 12 Oct 2026
- Social tools
- Social Post Studio can write and schedule Facebook and Instagram posts, and Unified Social Inbox brings Facebook and Instagram customer DMs into TownTrust. · gettowntrust.com, 12 Oct 2026
- Support
- The About page says TownTrust responds to direct email inquiries within one business day. · gettowntrust.com, 12 Oct 2026
- Trial limits
- The 14-day trial requires no credit card and includes Starter and Growth access; afterward the account becomes read-only until subscription. · gettowntrust.com, 12 Oct 2026
- Voice profile
- Users can choose a Professional, Warm, or Casual communication style and optionally provide a writing sample for AI-generated messages. · gettowntrust.com, 12 Oct 2026
Where TownTrust stands on Freedom251
- Review Management Software#129 of 164