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Symphony Billing
What Symphony Billing is
Symphony Billing is a telecom billing and operations platform from IntegraTouch, built for carriers, telcos, MVNOs and other communications providers. It connects quoting, rating, invoicing, payment collection, real-time charging, mediation, taxation, commissions and partner settlements with order, workflow and inventory management. API-first provisioning supports activation for prepaid and postpaid services. For partner and reseller programs, Symphony offers multi-tier billing, automated commissions, branded invoices and white-label portals. Real-time dashboards track usage, revenue and operational KPIs, while AI and business intelligence tools help surface anomalies. The maker describes more than 30 integrated modules and says they replace six or more tools. Listed connections include Avalara and CSI Longwood for tax calculation, Intrado for e911, Authorize.net, CenPOS, Stripe and Plaid for payments, and USPS address validation; documented REST and SOAP APIs provide additional integration routes. Security controls include role-based access, granular permissions, audit trails and approval workflows. IntegraTouch offers help with planning, data migration, user training and acceptance testing before deployment, as well as 24/7/365 managed operations and a 24/7 NOC. Pricing is paid and available by contacting sales.
Who it suits
Symphony suits telecom providers that need billing, service provisioning and partner management in one platform, including organizations launching an MVNO or handling IoT billing. Its listed industries also include MVNEs, ISPs, MNOs, utilities, insurance and airports.
What it does well
- Covers prepaid and postpaid billing, usage rating and plan management.
- Combines billing with order, workflow and inventory management.
- Supports multi-tier partner billing and white-label portals.
- Offers real-time dashboards for usage, revenue and operational KPIs.
- Includes role-based access, audit trails and approval workflows.
- Implementation support includes migration, training and acceptance testing.
What to know first
- The pricing model is paid.
- Pricing requires contacting sales.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom pricing | Contact sales for pricing | On request |
As symphonybilling.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://symphonybilling.com/.
- Contact sales to request pricing.
- Discuss planning and setup with IntegraTouch's team.
- Plan data migration and user training with the team.
- Conduct user acceptance testing before deployment.
Verdict
Consider Symphony if your organization needs telecom billing alongside provisioning, partner management and operational analytics. It may be less suitable if you need a published price before contacting the vendor.
Questions
How much does Symphony Billing cost?
Symphony Billing is paid, with pricing available on request from sales.
Who makes Symphony Billing?
IntegraTouch develops the Symphony OSS/BSS suite and says it has served customers since 2002.
Does it support prepaid and postpaid billing?
Yes. It supports both prepaid and postpaid billing, including API-first service activation.
Which payment integrations are listed?
The maker lists Authorize.net, CenPOS, Stripe and Plaid for payments.
What security controls does it include?
The listed controls include role-based access, granular permissions, audit trails and approval workflows.
What implementation support is available?
IntegraTouch says its team helps with planning, data migration and user training, and conducts user acceptance testing before deployment.
Facts from Symphony Billing's own pages
- Analytics
- Real-time dashboards cover usage, revenue, and operational KPIs, and the site says AI and business intelligence surface anomalies. · symphonybilling.com, 11 Oct 2026
- APIs
- The integrations page says Symphony can integrate through thousands of documented REST and SOAP APIs. · symphonybilling.com, 11 Oct 2026
- Billing
- The platform supports quoting, rating, invoicing, payments, real-time charging and mediation, partner settlements, taxation, and commissions. · symphonybilling.com, 11 Oct 2026
- Billing features
- Its billing and monetization capabilities include quoting, rating, invoicing, payments, real-time charging, mediation, partner settlements, taxation, and commissions. · symphonybilling.com, 10 Oct 2026
- Company history
- IntegraTouch, the developer of the Symphony OSS/BSS suite, says it has delivered IT professional services since 2002. · symphonybilling.com, 10 Oct 2026
- Headquarters
- The company says its headquarters are in Rochester, New York. · symphonybilling.com, 11 Oct 2026
- Industries
- The site presents Symphony for telecom carriers, telcos, MVNOs, MVNEs, ISPs, and MNOs, and also lists utilities, insurance, and airports. · symphonybilling.com, 11 Oct 2026
- Integrations
- Named integrations include Avalara and CSI Longwood for tax calculation, Intrado for e911, Authorize.net, CenPOS, Stripe and Plaid for payments, and USPS address validation. · symphonybilling.com, 11 Oct 2026
- Integration support
- The maker says its team guides planning and setup, assists with data migration and user training, and conducts user acceptance testing before deployment. · symphonybilling.com, 11 Oct 2026
- Intended users
- The maker presents Symphony for telecom carriers, telcos, and MVNOs, and says it supports needs from MVNO launches to IoT billing. · symphonybilling.com, 10 Oct 2026
- Maker
- IntegraTouch develops the Symphony OSS/BSS suite for the telecom industry and says it has served customers since 2002. · symphonybilling.com, 11 Oct 2026
- Operations support
- The homepage advertises 24×7×365 managed operations and a 24×7 NOC with expert squads. · symphonybilling.com, 11 Oct 2026
- Partner management
- It supports multi-tier partner billing, automated commissions, branded invoices, and white-label portals for partners and resellers. · symphonybilling.com, 11 Oct 2026
- Provisioning
- It offers order, workflow, and inventory management, with API-first provisioning for service activation across pre-paid and post-paid. · symphonybilling.com, 11 Oct 2026
- Purpose
- Symphony is a telecom billing platform for carriers, telcos, and MVNOs that combines quoting-to-cash, provisioning, analytics, and partner management. · symphonybilling.com, 11 Oct 2026
- Scale
- The homepage states the platform has 30+ integrated modules and says they replace 6+ tools. · symphonybilling.com, 11 Oct 2026
- Security
- Security features include role-based access controls, real-time visibility and audit trails, granular permissions, and approval workflows. · symphonybilling.com, 10 Oct 2026
- Security controls
- The security page describes role-based access controls, audit trails, approval workflows, and dashboards for monitoring access, system activity, billing changes, and operational risk. · symphonybilling.com, 11 Oct 2026
- Support
- The maker describes dedicated support and advertises managed operations centers running 24/7/365. · symphonybilling.com, 10 Oct 2026
Where Symphony Billing stands on Freedom251
- Telecom Billing Software#27 of 31