Freedom251 › Employee Survey Software
Spidergap
What Spidergap is
Spidergap is web software for creating and running 360° feedback assessments focused on employee personal development. Organizations can begin with questionnaire templates or customize questionnaires and workflows. Reports are designed for straightforward reading, and the Starter plan adds employee-friendly reports plus a personal development plan. A free trial supports one assessment with standard Starter functionality and help from 360° feedback experts. Customers pay for the people receiving feedback; administrators and feedback providers are not charged. Spidergap supports anonymous responses, action planning and survey benchmarking. HR data can be imported with an Excel template, and results can be exported to Excel. There is no customer-facing API. The Pro plan includes SSO. Spidergap states that traffic uses SSL/TLS, stored database data is encrypted, passwords are salted and hashed, and the service is ISO 27001 certified. User data is stored on servers in Europe. Plans start at $1,099 per year, with Starter and Pro recipient allowances listed.
Who it suits
Spidergap suits organizations, coaches, consultants, colleges and universities running structured 360° feedback programs. It also fits teams needing development plans, anonymous responses and European data storage.
What it does well
- Customizable questionnaires and workflows
- Anonymous responses and action planning
- Excel import and export
- Free trial includes one assessment
- ISO 27001 certification stated
What to know first
- No free plan
- No customer-facing API
- Starter charges $89 per extra recipient
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | per year · 10 feedback recipients included · additional recipients: $89 per year | $1,099 a year |
| Pro | per year · 10 feedback recipients included · additional recipients: $59 per year | $2,199 a year |
| Enterprise | Talk to us · 10 feedback recipients included · additional recipients: Talk to us | On request |
As spidergap.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
Spidergap combines 360° assessment creation, development planning and reporting in a web service. Its trial, templates and expert support help evaluation, while paid plans charge by feedback recipients.
Facts from Spidergap's own pages
- API
- Spidergap says it does not currently offer a customer-facing API. · docs.spidergap.com, 8 Oct 2026
- Compliance
- Spidergap states that it is ISO 27001 certified, with certification every three years and annual surveillance audits. · spidergap.com, 8 Oct 2026
- Consultants
- Spidergap markets the service to coaches and consultants and says one plan can cover multiple clients and projects. · spidergap.com, 8 Oct 2026
- Data location
- Spidergap says user data is stored on servers located in Europe and regulated by EU data protection. · spidergap.com, 8 Oct 2026
- Education
- Spidergap markets 360° feedback services to colleges and universities, including MBA, EMBA, and undergraduate programs. · spidergap.com, 8 Oct 2026
- Founded
- 2010 · spidergap.com, 28 Sept 2026
- Headquarters
- London, England, United Kingdom · spidergap.com, 28 Sept 2026
- Integrations
- Spidergap describes HR system data import using an Excel template and provides data export to Excel. · docs.spidergap.com, 8 Oct 2026
- Licensing
- Customers are charged for people they collect feedback about, while administrators and feedback providers are not charged. · spidergap.com, 8 Oct 2026
- Purpose
- Spidergap provides software for creating and running 360° feedback assessments to support employee personal development. · spidergap.com, 8 Oct 2026
- Questionnaires
- Users can start with best-practice questionnaire templates or customize questionnaires and workflows. · spidergap.com, 8 Oct 2026
- Reports
- Feedback reports are designed to be easy to understand, and the Starter plan includes employee-friendly reports and a personal development plan. · spidergap.com, 8 Oct 2026
- Security
- Spidergap states that site traffic uses SSL/TLS, database data is encrypted at rest, and passwords are salted and hashed. · spidergap.com, 8 Oct 2026
- SSO
- The Pro plan includes SSO, and Spidergap's help center describes administrator SSO via SAML 2.0 for eligible plans. · spidergap.com, 8 Oct 2026
- Support
- Spidergap says its team of 360° feedback experts can help customers during the process, and Enterprise customers can request security questionnaires. · spidergap.com, 8 Oct 2026
- Trial
- The free trial lets users run one 360° feedback assessment with standard Starter functionality and support from 360° feedback experts. · spidergap.com, 8 Oct 2026
Where Spidergap stands on Freedom251
- Employee Survey Software#24 of 49