Spidergap is web software for creating and running 360° feedback assessments focused on employee personal development. Organizations can begin with questionnaire templates or customize questionnaires and workflows. Reports are designed for straightforward reading, and the Starter plan adds employee-friendly reports plus a personal development plan. A free trial supports one assessment with standard Starter functionality and help from 360° feedback experts. Customers pay for the people receiving feedback; administrators and feedback providers are not charged. Spidergap supports anonymous responses, action planning and survey benchmarking. HR data can be imported with an Excel template, and results can be exported to Excel. There is no customer-facing API. The Pro plan includes SSO. Spidergap states that traffic uses SSL/TLS, stored database data is encrypted, passwords are salted and hashed, and the service is ISO 27001 certified. User data is stored on servers in Europe. Plans start at $1,099 per year, with Starter and Pro recipient allowances listed.
Who it is for
Spidergap suits organizations, coaches, consultants, colleges and universities running structured 360° feedback programs. It also fits teams needing development plans, anonymous responses and European data storage.
What is good
- Customizable questionnaires and workflows
- Anonymous responses and action planning
- Excel import and export
- Free trial includes one assessment
- ISO 27001 certification stated
What to know first
- No free plan
- No customer-facing API
- Starter charges $89 per extra recipient
Verdict
Spidergap combines 360° assessment creation, development planning and reporting in a web service. Its trial, templates and expert support help evaluation, while paid plans charge by feedback recipients.
Spidergap plans and pricing
All plansCompared on employee survey software
- Free plan
- No
- Anonymous responses
- Yes
- Action planning
- Yes
- Survey benchmarking
- Yes
