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SocialCX
What SocialCX is
SocialCX is a hosted social listening and analytics platform for tracking brand perception and online conversations. It monitors social media, news, blogs, forums, and reviews across more than 100 countries and 80 languages. Named sources include X, Reddit, Facebook, Instagram, YouTube, Google News, Apple App Store, Google Play, Yelp, Amazon, and Walmart. Multi-model AI scores sentiment and flags unusual changes in mention volume or sentiment. Teams can sort mentions in a shared inbox, assign them to teammates, and inspect trends in dashboards. Alerts and morning briefs connect with email, Slack, and Zapier. The free plan costs nothing and includes five tracked keywords, 1,000 mentions per month, one seat, and three days of retention. A 30-day trial is listed.
Who it suits
SocialCX suits brand, marketing, customer experience, PR, leadership, operations, and agency teams monitoring online discussion. It can fit teams wanting sentiment analysis, shared triage, dashboards, and alerts.
What it does well
- Monitors social, news, blogs, forums, and reviews
- Coverage spans 100+ countries and 80+ languages
- AI sentiment scoring and anomaly detection
- Unified inbox supports routing to teammates
- Free plan and 30-day trial
What to know first
- Free plan retains data for three days
- Free plan allows five tracked keywords
- Starter, Growth, and Enterprise prices are unlisted
- SOC 2 Type II is still in progress
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | $0 forever · 5 tracked keywords · 1,000 mentions/month · 1 seat · 3 days data retention | Free |
| Enterprise | Unlimited tracked keywords · Custom mentions per month · Unlimited seats · Unlimited data retention | On request |
| Growth | $299/mo · 40 tracked keywords · 25,000 mentions/month · 5 seats · 15 days data retention | $299 a month |
| Starter | $99/mo · 15 tracked keywords · 5,000 mentions/month · 3 seats · 10 days data retention | $99 a month |
| Custom | Custom pricing · Custom keywords · custom mentions · custom seats · 30 days data retention | On request |
As socialcx.app lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
SocialCX brings broad source coverage, AI sentiment analysis, and team workflows into one hosted service.
Facts from SocialCX's own pages
- AI analysis
- The platform scores sentiment with multi-model AI and detects anomalies in mention volume or sentiment. · socialcx.app, 11 Oct 2026
- Alert channels
- email,Slack · socialcx.app, 22 Sept 2026
- Company
- SocialCX is a product of Humatech OÜ, registered at Tornimäe tn 5, 2nd floor, 10145 Tallinn, Estonia. · socialcx.app, 11 Oct 2026
- Compliance
- SOC 2 Type II is in progress, and a GDPR-ready DPA is available on request. · socialcx.app, 11 Oct 2026
- Free plan
- Yes · socialcx.app, 22 Sept 2026
- Historical data
- 1 · socialcx.app, 22 Sept 2026
- Integrations
- SocialCX says it connects to Slack, Zapier, and email for alerts and morning briefs. · socialcx.app, 11 Oct 2026
- Intended users
- The platform is positioned for brand, marketing, customer experience, PR, leadership, operations, and agency teams. · socialcx.app, 11 Oct 2026
- Monitoring coverage
- It monitors social media, news, blogs, forums, and reviews across 100+ countries and 80+ languages. · socialcx.app, 11 Oct 2026
- Product
- SocialCX is a hosted social listening and analytics platform for monitoring brand perception and online conversations. · socialcx.app, 11 Oct 2026
- Tracked query limit
- 15 · socialcx.app, 22 Sept 2026
- Security
- The maker states that data is encrypted in transit and at rest and that workspaces are isolated with row-level security. · socialcx.app, 11 Oct 2026
- Sentiment analysis
- Yes · socialcx.app, 22 Sept 2026
- Setup
- The maker says most teams can start monitoring within five minutes without scripts or prior integrations. · socialcx.app, 11 Oct 2026
- Sources
- Named sources include X, Reddit, Facebook, Instagram, YouTube, Google News, Apple App Store, Google Play, Yelp, Amazon, and Walmart. · socialcx.app, 11 Oct 2026
- Support
- Priority support and an SLA are listed as plan features in the pricing comparison. · socialcx.app, 11 Oct 2026
- Workflow
- Teams can triage mentions in a unified inbox, route them to teammates, and review trends in dashboards. · socialcx.app, 11 Oct 2026
Where SocialCX stands on Freedom251
- Social Media Listening Software#13 of 87