Freedom251 › Social Media Moderation Software
Smart Moderation
What Smart Moderation is
Smart Moderation is an AI-assisted comment moderation service for brands, agencies, and social media management tools. It applies machine learning and natural language processing to detect offensive content, abusive language, spam, trolling, and bot attacks. Teams can choose Auto Moderation to remove inappropriate comments or Manual Moderation to send them to a person for a decision. The service collects comments continuously and says it can remove harmful comments within one minute or less of posting. In manual mode, users can mark comments as OK or inappropriate, and the AI can learn from those decisions. An optional AI-powered blacklist supports custom keywords and can detect altered spellings or spacing. Facebook, Instagram, and YouTube are core networks; listed integrations also include Facebook Pages, Facebook Ads, Facebook Comments Plugin, Instagram Profiles and Ads, YouTube Channels, API integrations, and HubSpot Blogs. The pricing page includes an iOS app. Basic costs $79 a month when billed yearly, with one profile and one user; Pro is $199 a month when billed yearly and supports up to three profiles for one user. Enterprise has custom pricing, four or more profiles, multiple users, and premium support.
Who it suits
Smart Moderation suits brands and agencies that need to moderate comments across social channels, as well as social media management tools that need moderation capabilities. It can fit teams choosing between automatic removal and human review, with profile and user counts that match the available plans.
What it does well
- Offers automatic removal or human-directed review of comments.
- Detects offensive content, abuse, spam, trolling, and bot attacks.
- Manual review decisions can inform the AI.
- Custom keyword filtering detects misspelled or spaced variations.
- Supports Facebook, Instagram, YouTube, and API integrations.
What to know first
- Basic is limited to one profile and one user.
- Pro supports up to three profiles and one user.
- Comments blocked by native platform moderation may not appear in its dashboard.
Limits
Basic costs $79 a month when billed yearly and includes one profile and one user. Pro costs $199 a month when billed yearly and allows up to three profiles for one user; Enterprise pricing is custom.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| PRO | monthly · Up to 3 profiles · 1 user | $249 a month |
| BASIC | monthly · 1 profile · 1 user | $99 a month |
| ENTERPRISE | yearly or monthly · 4 or more profiles · multiple users · premium SLA support | On request |
As smartmoderation.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.smartmoderation.com/.
- Start the free trial.
- Select Basic, Pro, or contact the company about custom Enterprise pricing.
- Connect supported social profiles or use the API; an iOS app is also listed.
Verdict
Choose Smart Moderation if you need AI-assisted comment filtering with both automatic and manual workflows across its supported channels. Look elsewhere if your workflow depends on accessing comments already blocked by platform-native moderation or requires more profiles and users than the plan allows.
Questions
What does Smart Moderation cost?
Basic is $79 a month billed yearly, or $99 per month. Pro is $199 a month billed yearly, or $249 per month. Enterprise pricing is custom.
Is there a free plan or trial?
There is no free plan, but a free trial is available.
Which platforms and networks are supported?
The core networks are Facebook, Instagram, and YouTube. The pricing page also lists an iOS app and API integrations.
How many profiles and users do the plans allow?
Basic includes one profile and one user; Pro allows up to three profiles and one user; Enterprise supports four or more profiles and multiple users.
What moderation modes are available?
Auto Moderation removes inappropriate comments, while Manual Moderation flags them for a human decision.
What happens to data when an account is deleted?
Users may request account deletion, and account data is removed when the account is deleted.
Facts from Smart Moderation's own pages
- AI blacklist
- An optional blacklist recognizes custom terms including misspelled or creatively spaced variants. · smartmoderation.com, 15 Oct 2026
- API availability
- The official site links to a separate API for Developers service and the pricing table lists API integrations. · smartmoderation.com, 15 Oct 2026
- API extensibility
- The maker advertises an open API for integrating moderation into e-commerce sites, websites, forums, chatbots, mobile apps and other platforms. · smartmoderation.com, 15 Oct 2026
- Company headquarters
- LinkedIn gives San Francisco, California as headquarters and lists 180 Sansome Street, San Francisco, California 94105 as the primary location. · linkedin.com, 15 Oct 2026
- Company size
- LinkedIn lists Smart Moderation as having 11–50 employees and shows two employees publicly. · linkedin.com, 15 Oct 2026
- Custom keyword filtering
- An optional AI-powered blacklist supports custom keywords and can detect misspelled or creatively spaced variations. · smartmoderation.com, 5 Oct 2026
- Dashboard actions
- The dashboard supports viewing, hiding, deleting and replying to comments and blocking users. · smartmoderation.com, 15 Oct 2026
- Data deletion
- Users may request account deletion and the privacy policy says account data is irreversibly removed after termination. · smartmoderation.com, 15 Oct 2026
- Detection
- It uses machine learning and natural language processing to detect offensive content, abusive language, spam, trolling, and bot attacks. · smartmoderation.com, 5 Oct 2026
- Detection technology
- The service uses machine learning, natural language processing and contextual analysis rather than relying only on fixed keyword lists. · smartmoderation.com, 15 Oct 2026
- Documentation and support
- The maker provides FAQ, Hootsuite setup instructions and email support, while the pricing page lists online support for plans. · smartmoderation.com, 15 Oct 2026
- Founded
- The maker's company page says work began in 2014 after two engineers started research and development. · smartmoderation.com, 15 Oct 2026
- Founders
- The company page identifies Mete Aktaş and Çiler Ay Tek as the makers of Smart Moderation. · smartmoderation.com, 15 Oct 2026
- Headquarters
- San Francisco, California, United States · smartmoderation.com, 28 Sept 2026
- Hootsuite integration
- The Hootsuite app can monitor comments, hide or delete them, block spammers and run automatic moderation. · smartmoderation.com, 15 Oct 2026
- HubSpot integration
- The HubSpot integration combines HubSpot Blog, Facebook, Instagram and YouTube comments in one management dashboard. · smartmoderation.com, 15 Oct 2026
- Independent government reference
- A 2018 UK Ministry of Defence response named Smart Moderation among vendors considered but said its actual moderation software was Proofpoint Nexgate Patrol through Hootsuite. · assets.publishing.service.gov.uk, 15 Oct 2026
- Independent review volume
- G2 says Smart Moderation has too few reviews to provide buying insight beyond its single review. · g2.com, 15 Oct 2026
- Integrations
- The pricing page lists Facebook Pages, Facebook Ads, Facebook Comments Plugin, Instagram Profiles, Instagram Ads, YouTube Channels, API integrations, and HubSpot Blogs as supported platforms. · smartmoderation.com, 5 Oct 2026
- Known limitation
- The FAQ says comments blocked by other platform-native moderation tools may not be accessible in the Smart Moderation dashboard. · smartmoderation.com, 5 Oct 2026
- Language support
- The comment-moderation page states that all known languages are supported. · smartmoderation.com, 15 Oct 2026
- Learning
- In manual mode, the AI can learn from users marking comments as OK or inappropriate. · smartmoderation.com, 5 Oct 2026
- Licence
- The terms assign ownership of the service and its intellectual property to the company and prohibit reverse engineering, indicating proprietary software. · smartmoderation.com, 15 Oct 2026
- Limit: irreversible actions
- For Instagram and YouTube, auto-hide actually deletes comments and the Hootsuite guide says those deletions cannot be reverted. · smartmoderation.com, 15 Oct 2026
Where Smart Moderation stands on Freedom251
- Social Media Moderation Software#13 of 28