ServiceNow Security Incident Response

What ServiceNow Security Incident Response is

ServiceNow Security Incident Response is a cloud service for organizing security incident work through a web interface. Its listed capabilities include case management, playbook automation, alert enrichment, and threat intelligence actions. The Foundation plan brings together Correlation Insights, Incident Summarization, Post-Incident Analysis, Resolution Notes Generation, and Wrap-Up Agents. Advanced includes Foundation and adds Quality Assessments, Human-Supervised Incident Resolution, Automated Phishing Containment, External Security Vendor Orchestration, and Dynamic Playbook Adaptation. Prime includes Advanced and adds a Security Operations Center AI Specialist and Autonomous Incident Resolution. The three plans are paid and billed by custom quote; pricing is available on request. The service is web-based and uses cloud deployment. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. The tier structure offers a choice between the Foundation capabilities, additional response and orchestration functions in Advanced, and the added specialist and autonomous resolution capabilities in Prime.

Who it suits

It suits security teams looking for web-based incident case management, playbook automation, alert enrichment, and threat intelligence actions. Teams can choose among Foundation, Advanced, and Prime according to the listed incident analysis and resolution capabilities.

Getting started

1. Visit the ServiceNow Security Incident Response website.
2. Use the web-based service in its cloud deployment model.
3. Request a custom quote for Foundation, Advanced, or Prime.

Verdict

Choose ServiceNow Security Incident Response if your team wants cloud-based incident workflows with case management and progressively broader response capabilities across three plans. Teams seeking a stated plan price or a listed platform beyond web may prefer another option.