ServiceNow Security Incident Response is a cloud service for organizing security incident work through a web interface. Its listed capabilities include case management, playbook automation, alert enrichment, and threat intelligence actions. The Foundation plan brings together Correlation Insights, Incident Summarization, Post-Incident Analysis, Resolution Notes Generation, and Wrap-Up Agents. Advanced includes Foundation and adds Quality Assessments, Human-Supervised Incident Resolution, Automated Phishing Containment, External Security Vendor Orchestration, and Dynamic Playbook Adaptation. Prime includes Advanced and adds a Security Operations Center AI Specialist and Autonomous Incident Resolution. The three plans are paid and billed by custom quote; pricing is available on request. The service is web-based and uses cloud deployment. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. The tier structure offers a choice between the Foundation capabilities, additional response and orchestration functions in Advanced, and the added specialist and autonomous resolution capabilities in Prime.
Who it is for
It suits security teams looking for web-based incident case management, playbook automation, alert enrichment, and threat intelligence actions. Teams can choose among Foundation, Advanced, and Prime according to the listed incident analysis and resolution capabilities.
What is good
- Includes case management and playbook automation.
- Provides alert enrichment and threat intelligence actions.
- Foundation includes incident summarization and post-incident analysis.
- Advanced adds phishing containment and vendor orchestration.
- Prime adds autonomous incident resolution.
What to know first
- All plans require a custom quote.
- The listed platform is web only.
Verdict
Choose ServiceNow Security Incident Response if your team wants cloud-based incident workflows with case management and progressively broader response capabilities across three plans. Teams seeking a stated plan price or a listed platform beyond web may prefer another option.
Get started with ServiceNow Security Incident Response
- Visit the ServiceNow Security Incident Response website.
- Use the web-based service in its cloud deployment model.
- Request a custom quote for Foundation, Advanced, or Prime.
Questions about ServiceNow Security Incident Response
How is ServiceNow Security Incident Response priced?
It is paid, with pricing available on request through a custom quote.
What platforms does it support?
The listed platform is web.
What is included in Foundation?
Foundation includes Correlation Insights, Incident Summarization, Post-Incident Analysis, Resolution Notes Generation, and Wrap-Up Agents.
What does Advanced add?
Advanced includes Foundation and adds Quality Assessments, Human-Supervised Incident Resolution, Automated Phishing Containment, External Security Vendor Orchestration, and Dynamic Playbook Adaptation.
What does Prime add?
Prime includes Advanced and adds a Security Operations Center AI Specialist and Autonomous Incident Resolution.
Who makes ServiceNow Security Incident Response?
ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States.
ServiceNow Security Incident Response plans and pricing
All plansCompared on incident response software
- Case management
- Yes
