Freedom251 › Multichannel Ecommerce Software
Salesforce Order Management
What Salesforce Order Management is
Salesforce Order Management helps businesses manage, fulfill, and service orders across the post-purchase experience. It supports B2B Commerce, B2C Commerce, and other commerce channels, with order routing, multi-warehouse support, pick-and-pack workflows, shipment handoff, and returns workflows. Distributed Order Management provides drag-and-drop fulfillment workflows, including options that start from prebuilt supply chain workflows. Delivery estimates can draw on inventory availability, sourcing locations, and carrier transit times, and appear on product pages and checkout. Inventory availability can also be shown on product detail pages and other channels, including web-based chat. Service agents can see order history, customer records, payment terms, and service tools together, and can access product catalogs to complete customer transactions. Agentic features support order status, cancellations, returns, and fulfillment exceptions. Pricing is available on request, and there is no free plan. The listed platform access includes Android, iOS, web, and API. Mobile users can view record pages but cannot use console features such as screen flows.
Who it suits
It suits businesses coordinating orders across commerce channels and warehouses, especially those seeking fulfillment and returns workflows. Teams should account for the mobile app's lack of console features such as screen flows.
What it does well
- Supports B2B, B2C, and other commerce channels
- Drag-and-drop distributed fulfillment workflows
- Delivery estimates can use inventory and carrier transit times
- Service agents can view order and customer details together
What to know first
- No free plan; pricing is available on request
- Mobile app users cannot access console features such as screen flows
- Growth inventory-location limits differ across the listed plan details
Limits
There is no free plan, and pricing is on request. The Growth edition information describes omnichannel inventory as up to 50 locations in one description and up to 500 in its comparison section; the Salesforce mobile app does not provide console features such as screen flows.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Order Visibility | Order visibility · Native Service Cloud integration · Preintegration with B2C and B2B Commerce | On request |
| Order Visibility | Contact for pricing · Order visibility · Native Service Cloud integration · Preintegration with B2C and B2B Commerce | On request |
| Growth | Up to 500 inventory locations | On request |
| Growth | Contact for pricing · Up to 500 inventory locations | On request |
| Salesforce Order Management — Order Visibility | Contact for pricing · Order visibility · Native Service Cloud integration · B2C/B2B Commerce preintegration · International localization | On request |
| Salesforce Order Management — Growth | Contact for pricing · Complete order visibility and support · Distributed order management · Omnichannel inventory up to 500 locations | On request |
As salesforce.com lists them, read 23 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the Salesforce Order Management website.
- Use the Android, iOS, web, or API platform.
- Review Order Visibility and Growth edition descriptions.
- Request pricing from Salesforce.
- Consider the listed Commerce Cloud, Service Cloud, and B2C and B2B Commerce integrations.
Verdict
Salesforce Order Management covers order visibility, fulfillment, servicing, and returns across channels. Review the specific plan details and mobile limitation when assessing fit.
Questions
Is Salesforce Order Management free?
No. It is a paid product, with pricing available on request.
Which platforms does it support?
The listed platforms are Android, iOS, web, and API.
What is Order Visibility?
The plan description includes order visibility, native Service Cloud integration, and preintegration with B2C and B2B Commerce. Another listed Order Visibility plan description says it can be integrated from any third-party system.
What does Growth include?
Growth is described as complete order visibility and support, distributed order management, and omnichannel inventory. The edition information gives different location figures: up to 50 in one description and up to 500 in its comparison section.
Can it integrate with Salesforce commerce products?
Salesforce lists prebuilt Commerce Cloud integration, native Service Cloud integration, and B2C and B2B Commerce preintegration.
What can agents do with it?
Agents can see order history, customer records, payment terms, and service tools together. Service agents can also view the product catalog and complete transactions for customers from the service console.
Facts from Salesforce Order Management's own pages
- Access requirements
- Users need appropriate Salesforce profiles plus the Order Management feature permission-set license and access to the Order Management console app. · help.salesforce.com, 15 Oct 2026
- Agentic order routing
- The product uses agentic skills to resolve fulfillment exceptions and optimize fulfillment paths against delivery promises. · salesforce.com, 15 Oct 2026
- Agentic order support
- Agentforce Order Support can provide self-service order status, cancellations, and returns across channels. · salesforce.com, 15 Oct 2026
- Agent sales
- Service agents can view the product catalog and complete transactions for customers from the service console. · salesforce.com, 12 Oct 2026
- Automation rules
- Yes · salesforce.com, 23 Sept 2026
- Centralized order data
- Service agents can see order history, customer records, payment terms, and service tools in one view. · salesforce.com, 15 Oct 2026
- Company founded
- Crunchbase lists Salesforce's founding date as March 8, 1999. · crunchbase.com, 15 Oct 2026
- Company headquarters
- LinkedIn lists Salesforce headquarters at San Francisco, California. · linkedin.com, 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as Salesforce, Inc. · crunchbase.com, 15 Oct 2026
- Company size
- LinkedIn lists Salesforce as having 10,001 or more employees. · linkedin.com, 15 Oct 2026
- Delivery estimates
- Delivery estimates can use inventory availability, sourcing locations, and carrier transit times and appear on product pages and checkout. · salesforce.com, 12 Oct 2026
- Delivery estimation
- Delivery estimates can use inventory, sourcing locations, and carrier transit times to reduce split shipments and improve promises. · salesforce.com, 15 Oct 2026
- Developer extensibility
- The developer guide documents storefront integration, order-data imports, fulfillment-order records, taxation, exchange APIs, and Product Expand API extensions. · developer.salesforce.com, 15 Oct 2026
- Documentation depth
- Salesforce provides Help, implementation guidance, Trailhead training, release notes, Flow actions, object references, Apex, REST, platform-event, payment, and data-model resources. · help.salesforce.com, 15 Oct 2026
- Extensibility
- The pricing page describes prebuilt Lightning Flow workflows, an API-enabled solution, and custom integrations and business logic. · salesforce.com, 12 Oct 2026
- Free plan
- No · salesforce.com, 23 Sept 2026
- Fulfillment workflows
- Drag-and-drop tools and prebuilt supply-chain workflows support configurable fulfillment processes. · salesforce.com, 15 Oct 2026
- Integrations
- Salesforce lists native Service Cloud integration, B2C and B2B Commerce preintegration, payment and tax gateways, shipping aggregators, AppExchange apps, and MuleSoft or partner integrations. · salesforce.com, 15 Oct 2026
- Inventory visibility
- The system surfaces real-time stock availability on product pages and other commerce channels. · salesforce.com, 15 Oct 2026
- Limit: complexity and cost
- Capterra's Salesforce Commerce Cloud summary reports higher costs for smaller firms, complex customization, a steep learning curve, and interface challenges. · capterra.com, 15 Oct 2026
- Limit: cost
- G2 reviewers complain about high total cost, usage-based fees, developer effort, and the need for implementation partners. · g2.com, 15 Oct 2026
- Limit: ecosystem dependence
- G2 reviewers say the product is most attractive for companies already invested in Salesforce and less compelling with non-Salesforce storefronts. · g2.com, 15 Oct 2026
- Limit: ERP and WMS scope
- A G2 review says Order Management coordinates order lifecycles but does not replace warehouse bin tracking or financial accounting systems. · g2.com, 15 Oct 2026
- Limit: implementation complexity
- G2 reviewers repeatedly describe setup, data models, flows, orchestration rules, and advanced configuration as technically demanding. · g2.com, 15 Oct 2026
Where Salesforce Order Management stands on Freedom251
- Multichannel Ecommerce Software#20 of 82
- Order Management Software#37 of 68
- Order Fulfillment Software#20 of 36