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Revel Systems
What Revel Systems is
Revel Systems is a cloud-based point-of-sale platform with back-office and marketing tools for restaurants and retailers. It serves businesses ranging from single locations and small chains to large, multi-location chains. Alongside POS terminals, its back end includes analytics, data management, reporting, ERP, CRM and payroll management.
Menu and inventory functions cover categories and subcategories, products, modifiers, recipes, inventory and purchase orders. The platform supports offline mode and kitchen display use. Revel Data Connector provides POS data for business intelligence tools and custom reporting; its pricing is available through an account manager. Developer resources include a REST API, webhooks and a callback mechanism. API/XML access is licensed when specified in the applicable order form.
Revel Advantage integrates payment processing with Revel POS. Its supported payment devices are listed for the United States, United Kingdom, Canada and Australia. The support terms describe 24/7/365 phone response for critical issues, with response times under two hours for high-severity issues, under eight hours for medium-severity issues and under 12 hours for low-severity issues. Pricing is on request. The customer agreement says hardware other than Apple iPads must be purchased from Revel unless Revel approves otherwise in writing.
Who it suits
Revel Systems suits restaurants and retailers that need POS terminals with back-office tools, including analytics, reporting, inventory, CRM or payroll management. Its stated customer range includes single sites, small chains and large chains, including multi-location merchants.
What it does well
- Supports restaurants and retailers from single sites to large chains.
- Back-office tools include analytics, reporting, ERP, CRM and payroll management.
- Menu and inventory functions cover products, recipes and purchase orders.
- Offline mode and kitchen display are supported.
- Developer resources include a REST API, webhooks and a callback mechanism.
- Critical issues receive 24/7/365 phone response.
What to know first
- Pricing is available on request.
- API/XML access is licensed only if specified in the applicable order form.
- Hardware other than Apple iPads must be purchased from Revel unless otherwise approved in writing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| DoorDash Marketplace add-on | per establishment · Revel v2.79+ · one store per establishment · DoorDash Dashers required | $20 a month |
| Installation | one-time installation · system onboarding · console training · menu consultation · hardware installation · payment setup | $649, paid once |
| Software | annually; Revel Advantage and 3-year contract required · POS · inventory · employee management · CRM · reporting and analytics | $99 a month |
| Revel POS Platform | Subscription service, software, API/XML and hardware are specified by order form | On request |
As shift4.com lists them, read 14 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Revel Systems food and beverage website.
- Contact Revel for pricing and an applicable order form.
- Choose the software, API/XML access and hardware specified in the order form.
- Use iOS, web or API access as applicable to your setup.
- Contact an account manager about Revel Data Connector pricing if you need business intelligence data or custom reporting.
Verdict
Choose Revel Systems if your restaurant or retail business needs POS and back-office functions across one or more locations. Its menu, inventory and reporting capabilities cover several operational needs, and offline mode and kitchen display are supported. Pricing is on request, and API/XML access depends on the applicable order form.
Questions
How much does Revel Systems cost?
Pricing is on request. Revel Data Connector pricing is available by contacting an account manager.
Which platforms are listed?
The listed platforms are API, iOS and web. iOS is also listed for hardware.
Can Revel Systems operate offline?
Yes. Offline mode is listed as supported.
Does it include a kitchen display?
Yes. Kitchen display is listed as supported.
Does Revel Systems provide API access?
Its developer portal lists a REST API, webhooks and a callback mechanism. API/XML access is licensed if specified in the applicable order form.
Where are Revel Advantage payment devices supported?
Payment devices are supported in the United States, United Kingdom, Canada and Australia.
Facts from Revel Systems's own pages
- Analytics
- Revel Data Connector provides POS data for business intelligence tools and custom reporting; the page says to contact an account manager for pricing. · developer.revelsystems.com, 4 Oct 2026
- API authentication
- The API platform uses OAuth client credentials and bearer tokens at api.revelsystems.com. · developer.revelsystems.com, 14 Oct 2026
- API availability
- The customer agreement says API/XML access is licensed if specified in the applicable order form. · shift4.com, 4 Oct 2026
- API licensing
- API/XML terms grant a limited, revocable internal-use right and prohibit copying, resale, sublicensing and derivative integrations without permission. · static.revelsystems.com, 14 Oct 2026
- API size
- The developer FAQ says the public API exposes about 140 endpoints covering resources such as orders, payments, order items, order history and products. · developer.revelsystems.com, 14 Oct 2026
- API style
- The API is HTTP REST and returns JSON, with documented GET, POST, PUT and PATCH operations. · developer.revelsystems.com, 14 Oct 2026
- Company acquisition
- Shift4 completed its acquisition of 100% of Revel Systems for $245.3 million net of cash on June 13, 2024. · investors.shift4.com, 14 Oct 2026
- Company identity
- LinkedIn lists Revel Systems as a privately held software company founded in 2010 with 501–1,000 employees and headquarters in Center Valley, Pennsylvania. · linkedin.com, 14 Oct 2026
- Core POS
- The system provides iPad point-of-sale operations with order entry, payments and table service workflows. · help.shift4.com, 14 Oct 2026
- Data Connector
- Data Connector supplies warehouse fact and dimension tables for revenue, orders, customers, payments and staff, and requires a separate business-intelligence tool. · developer.revelsystems.com, 14 Oct 2026
- Delivery management
- Delivery Management synchronizes menus, prices and availability with services such as Uber Eats, DoorDash and Grubhub. · help.shift4.com, 14 Oct 2026
- Developer tools
- The developer portal lists a REST API, webhooks and a callback mechanism. · developer.revelsystems.com, 4 Oct 2026
- Google Play app
- Revel KDS is listed with 1K+ downloads; the listing shows no star rating or rating count. · play.google.com, 14 Oct 2026
- Hardware requirement
- The iPad POS is designed for the latest iOS release and supports only the immediately previous iOS version as backward compatibility. · support.revelsystems.com, 14 Oct 2026
- Integrations
- The marketplace lists integrations including 7shifts, Appfront, Backbar, Restaurant365, QuickBooks Online, Deliverect and Brio AI. · dine.shift4.com, 14 Oct 2026
- Inventory and menu
- Revel’s support materials cover menu categories and subcategories, products, modifiers, recipes, inventory and purchase orders. · support.revelsystems.com, 4 Oct 2026
- Kitchen display
- Its Kitchen Display System routes and tracks kitchen tickets on touchscreens instead of printed slips. · help.shift4.com, 14 Oct 2026
- Limit: API cost
- A G2 reviewer says paid API access would nearly double their monthly subscription. · g2.com, 14 Oct 2026
- Limit: cancellation and billing
- Trustpilot reviewers repeatedly allege difficult cancellation, auto-renewal and continued direct debits after requesting termination. · trustpilot.com, 14 Oct 2026
- Limit: outages and crashes
- Reviewers report system failures, high-volume freezes, payment-processing interruptions and orders or tables disappearing. · trustradius.com, 14 Oct 2026
- Limit: pricing and add-ons
- G2 reviewers complain that API access, KDS screens and other capabilities can add substantial fees to the base subscription. · g2.com, 14 Oct 2026
- Multi-location
- Customer Hub centralizes menu and configuration data across enterprise locations while allowing location-level overrides. · help.shift4.com, 14 Oct 2026
- Online ordering
- Merchants can take direct online orders through their own website without third-party commission fees. · help.shift4.com, 14 Oct 2026
- Payment processing
- Revel Advantage integrates payment processing with the Revel POS platform and supports payment devices in the United States, United Kingdom, Canada and Australia. · support.revelsystems.com, 4 Oct 2026