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ReliaQuest MDR
What ReliaQuest MDR is
ReliaQuest MDR is an outsourced security operations service covering threat monitoring, detection, investigation, and incident response. Its MDR overview describes continuous, real-time monitoring around the clock, and says providers may proactively hunt for unknown threats. The service works with GreyMatter, an agentic AI security operations platform for detection, containment, investigation, and response across cloud, hybrid, and on-premises technologies. GreyMatter connects with more than 300 technology partners, including SIEM, EDR, network security, and cloud tools. ReliaQuest says it can unify operations across connected sources without moving their data. Proof-of-value engagements have defined trial periods and success criteria agreed before they begin. GreyMatter's core platform is priced per endpoint, with additional capabilities priced by covered scope; pricing is not token-based. The maker says investigation log data is retained for 72 hours and hunt-campaign data for 30 to 90 days, configured by the customer. ReliaQuest says it maintains annual SOC 2 Type 2 attestation and ISO/IEC 27001 certification, and states that it maintains HIPAA and PCI-DSS compliance. Pricing is available on request. The company was founded in 2007 and is headquartered in Tampa, Florida.
Who it suits
ReliaQuest MDR suits organizations with overburdened security teams, limited expertise, or low cybersecurity maturity. It is also relevant to teams seeking monitoring and response across cloud, hybrid, and on-premises environments.
What it does well
- Continuous, real-time monitoring around the clock.
- Incident response is included.
- GreyMatter connects with 300+ technology partners.
- Proof-of-value engagements have agreed success criteria.
- Log retention periods are customer-configured.
What to know first
- Pricing is available on request.
- Core platform pricing is per endpoint.
- Supported sources may change.
- Connectivity or availability of every source is not guaranteed.
Limits
GreyMatter log data is retained for 72 hours for investigations. For hunt campaigns, customer-configured retention is 30 to 90 days.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| GreyMatter | Core platform priced per endpoint; additional capabilities priced by scope; no token-based pricing | On request |
As reliaquest.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the ReliaQuest MDR website.
- Contact ReliaQuest to discuss pricing and a proof-of-value engagement.
- Agree on the trial period and success criteria before the engagement begins.
- Use the web or API platform options.
- Configure hunt-campaign log retention within the stated 30-to-90-day range.
Verdict
ReliaQuest MDR pairs outsourced monitoring and response with GreyMatter integrations across several technology environments. Ask about covered scope, supported sources, and retention settings when considering the service.
Questions
How is ReliaQuest MDR priced?
Pricing is on request. GreyMatter's core platform is priced per endpoint, and additional capabilities are priced by covered scope; pricing is not based on token usage.
Is there a trial?
ReliaQuest conducts proof-of-value engagements with a defined trial period and success criteria agreed before the engagement begins.
Which platforms are listed?
The listed platforms are web and API.
What technologies does GreyMatter cover?
GreyMatter supports detection, containment, investigation, and response across cloud, hybrid, and on-premises technologies. It connects to SIEM, EDR, network security, and cloud tools through more than 300 technology partners.
How long is GreyMatter log data retained?
ReliaQuest says log data is retained for 72 hours for investigations and 30 to 90 days for hunt campaigns, configured by the customer.
What security assurances does ReliaQuest describe?
ReliaQuest says it maintains annual SOC 2 Type 2 attestation and ISO/IEC 27001 certification, as well as HIPAA and PCI-DSS compliance. Customers may request the SOC 2 reports and ISO certificate during the agreement term.
Facts from ReliaQuest MDR's own pages
- Data handling
- ReliaQuest says GreyMatter can unify security operations across connected sources without requiring data to be moved. · reliaquest.com, 4 Oct 2026
- Data retention
- ReliaQuest says GreyMatter log data is retained for 72 hours for investigations and 30 to 90 days for hunt campaigns, configured by the customer. · reliaquest.com, 4 Oct 2026
- Founded
- 2007 · reliaquest.com, 28 Sept 2026
- GreyMatter platform
- ReliaQuest describes GreyMatter as an agentic AI security operations platform for detection, containment, investigation, and response across cloud, hybrid, and on-premises technologies. · reliaquest.com, 4 Oct 2026
- Headquarters
- Tampa, Florida, United States · reliaquest.com, 28 Sept 2026
- Integrations
- GreyMatter integrates with 300+ technology partners and connects to SIEM, EDR, network security, and cloud tools. · reliaquest.com, 4 Oct 2026
- Intended users
- The MDR overview identifies overburdened security teams, organizations with limited expertise, and organizations with low cybersecurity maturity among common reasons to use MDR. · reliaquest.com, 4 Oct 2026
- Limitations
- ReliaQuest says supported technology sources may change and it cannot guarantee the connectivity or availability of every source. · reliaquest.com, 4 Oct 2026
- Monitoring
- The MDR overview describes continuous, real-time 24/7 monitoring, threat detection, and investigation. · reliaquest.com, 4 Oct 2026
- Pricing basis
- GreyMatter's core platform is priced per endpoint; additional capabilities are priced by covered scope, and pricing is not based on token usage. · reliaquest.com, 4 Oct 2026
- Privacy and compliance
- ReliaQuest states that it maintains HIPAA and PCI-DSS compliance and describes GreyMatter as processing a limited subset of cybersecurity-relevant machine log data. · reliaquest.com, 4 Oct 2026
- Security assurance
- ReliaQuest says it maintains annual SOC 2 Type 2 attestation and ISO/IEC 27001 certification, and customers may request the reports and certificate during the agreement term. · reliaquest.com, 4 Oct 2026
- Service
- Managed detection and response is described as outsourced security operations including threat monitoring, detection, investigation, and incident response. · reliaquest.com, 4 Oct 2026
- Support
- ReliaQuest's Ongoing Enablement description includes an assigned Customer Success Manager who maintains a customer roadmap and coordinates reporting and analytics. · reliaquest.com, 4 Oct 2026
- Threat hunting
- The MDR overview says providers may proactively hunt for unknown threats. · reliaquest.com, 4 Oct 2026
- Trial
- ReliaQuest conducts proof-of-value engagements with defined trial periods and success criteria agreed before the engagement begins. · reliaquest.com, 4 Oct 2026