No. 6 of 36 ·Text Analytics Software

Relative Insight

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Relative Insight is ranked #6 of 36 in text analytics software on Freedom251. It runs on Web. A free trial is offered.

Relative Insight plans and pricing

All plans

Tailored pricing Not published Unlimited words/messages from specified sources · additional data sources incur charge · minimum contract one year · research support max 5 hours/month relativeinsight.com · 30 Sept 2026

Compared on text analytics software

Sentiment analysis: Yes
Entity extraction: Yes
Intent detection: Yes
Topic analysis: Yes
Analysis sources: surveys
Deployment options: cloud

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The record

What it does: Relative Insight is a comparative text analytics platform using natural language processing and comparative linguistics to identify differences, frequencies and similarities between datasets.
Linguistic analysis: The platform records topics, phrases, words, emotions and grammar, then compares their prevalence against a benchmark.
Use cases: Organizations use Relative Insight for customer experience, voice of customer, survey, people, conversational, market research and competitor analysis.
Explore product: Explore turns open-ended responses, reviews and chat logs into structured intelligence and supports theme, sentiment-shift and segment analysis.
Evidence and scale: Explore supports auditable metrics with real verbatims, analyzes millions of words in seconds and is compatible with any text data source.
Analyst-time claim: Relative Insight reports a 90% reduction in analyst time per project in a comparison of projects averaging 60 hours versus 6 hours.
Automated ingestion: Relative Flow can schedule data imports and analysis using CSV, XLS and XLSX files on daily, weekly, monthly or quarterly cadences.
Integrations: Relative Insight offers API connectors for data-source imports plus SFTP, cloud-storage and S3 ingestion, but does not offer a public ingestion API.
Single sign-on: Relative Insight supports SAML single sign-on, configured manually with an account manager or IT administrator.
Security certification: Relative Insight Limited is ISO 27001 certified at its Lancaster and London locations and is audited annually.
Privacy compliance: Relative Insight states that it is compliant with GDPR and CCPA as a data processor and has a dedicated Data Protection Officer.
Encryption: Data in transit and at rest is encrypted, with TLS for transfers and HTTP Strict Transport Security enabled.
Support and access: Users access the platform through app.relativeinsight.com, receive a first-login product tour and can use the Help Center.
Target teams: Relative Insight is designed for CX, insights, executive and analytics teams.

Where it ranks on Freedom251

Best Text Analytics Software in 2026#6 of 36

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Sources

support.relativeinsight.com/en/articles/3803512-what-is-relative-in· checked 30 Sept 2026
relativeinsight.com/product/explore/· checked 30 Sept 2026
support.relativeinsight.com/en/articles/8851604-what-automations-ar· checked 30 Sept 2026
support.relativeinsight.com/en/articles/3827701-can-i-integrate-rel· checked 30 Sept 2026
support.relativeinsight.com/en/articles/5671975-does-relative-insig· checked 30 Sept 2026
support.relativeinsight.com/en/articles/3827566-is-my-data-secure-w· checked 30 Sept 2026
relativeinsight.com/keeping-your-data-safe-and-protecting-s· checked 30 Sept 2026
support.relativeinsight.com/en/articles/3803721-how-do-i-access-my-· checked 30 Sept 2026
relativeinsight.com· checked 30 Sept 2026
relativeinsight.com/pricing/· checked 30 Sept 2026