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PointClickCare Secure Conversations
What PointClickCare Secure Conversations is
PointClickCare Secure Conversations is an encrypted, real-time messaging platform for care teams exchanging time-sensitive resident-care messages. Staff can send text and image messages in resident-focused or general conversations. The product works within the PointClickCare EHR, where messages can be stored as progress notes or attached to residents’ charts. PointClickCare describes the service as using HIPAA-compliant protocols and secure transmission methods; shared images are encrypted and available to authorized care team members. Senior-living features include configurable notification preferences and compact conversation views. Access is available through the web platform and iOS and Android apps; the Android app also includes a company directory for finding contacts. PointClickCare identifies skilled nursing and senior living as the sectors served. The company says Secure Conversations is included with its EHR for Senior Living and offers a live demo. Pricing is on request. The service terms specify that messages are for non-critical, non-emergency matters and do not replace a facility’s systems for administering and safeguarding medical treatment or medicine.
Who it suits
It suits skilled nursing and senior living care teams that need to exchange resident-care messages and keep conversations with the EHR record. It is not intended for critical or emergency communications.
What it does well
- Supports text and image conversations.
- Messages can be saved as progress notes.
- Conversations can be attached to residents’ charts.
- Available through web, iOS and Android.
- Shared images are encrypted for authorized team access.
What to know first
- Pricing is on request.
- Messages are limited to non-critical, non-emergency use.
- It does not replace facility treatment or medicine safeguards.
Limits
Secure Conversations is intended for non-critical, non-emergency messages. Its terms say it is not a substitute for facility systems for administering and safeguarding medical treatment or medicine.
Getting started
- Visit the Secure Conversations product page.
- Request a live demo from PointClickCare.
- Use the service through the web platform or iOS or Android app.
- For senior living, access it as part of PointClickCare’s EHR for Senior Living.
Verdict
Secure Conversations links care-team messaging with PointClickCare’s EHR and offers web and mobile access. Organizations should keep emergency communication and treatment safeguards within their facility systems.
Questions
How much does Secure Conversations cost?
Pricing is on request. PointClickCare directs organizations to request a demo.
Is it included with any PointClickCare product?
PointClickCare says Secure Conversations is included with its EHR for Senior Living.
Which platforms can staff use?
The service is available through the web platform and iOS and Android apps.
Can messages be attached to resident records?
Yes. Messages can be stored as progress notes or attached to residents’ charts within the PointClickCare EHR.
Is Secure Conversations intended for emergencies?
No. Its terms describe it as intended for non-critical, non-emergency messages and not as a replacement for treatment-safeguarding systems.
Who makes Secure Conversations?
PointClickCare offers the product. Its CEO profile says the company was co-founded in 2000 by Dave Wessinger and his brother Mike.
Facts from PointClickCare Secure Conversations's own pages
- Android app
- The Google Play listing says the Android app offers resident-specific and general conversations and access to a company directory for searching contacts. · play.google.com, 11 Oct 2026
- Availability
- PointClickCare offers a live demo and says Secure Conversations is included with its EHR for Senior Living. · pointclickcare.com, 11 Oct 2026
- Care coordination
- The product is presented as a way to support timely interventions, informed decisions, and care team collaboration. · pointclickcare.com, 11 Oct 2026
- Company founded
- PointClickCare’s CEO page says Dave Wessinger co-founded the company with his brother Mike in 2000. · pointclickcare.com, 11 Oct 2026
- Company history
- PointClickCare’s CEO profile says the company was co-founded in 2000 by Dave Wessinger and his brother Mike. · pointclickcare.com, 11 Oct 2026
- Compliance
- The product uses HIPAA-compliant protocols and secure transmission methods, according to PointClickCare. · pointclickcare.com, 11 Oct 2026
- Conversation records
- Messages can be stored as progress notes or attached to residents’ charts. · pointclickcare.com, 11 Oct 2026
- Conversation types
- The senior-living page says users can have both resident-centric and general conversations. · pointclickcare.com, 11 Oct 2026
- Documentation
- Conversation storage allows messages to be saved as progress notes or attached to residents’ charts. · pointclickcare.com, 11 Oct 2026
- EHR integration
- The product works within the PointClickCare EHR, where communications can be kept in a single patient record. · pointclickcare.com, 11 Oct 2026
- Founded
- 2000 · pointclickcare.com, 28 Sept 2026
- Headquarters
- PointClickCare’s privacy policy identifies its headquarters as Mississauga, Ontario, Canada. · pointclickcare.com, 11 Oct 2026
- Image access
- Images shared in conversations are encrypted and available to authorized care team members, according to PointClickCare. · pointclickcare.com, 11 Oct 2026
- Intended users
- PointClickCare identifies skilled nursing and senior living as sectors served by Secure Conversations. · pointclickcare.com, 11 Oct 2026
- iOS app
- The App Store listing describes the app as free and compatible with iPhone and iPad. · apps.apple.com, 11 Oct 2026
- Limits
- The Secure Conversations service terms describe it as intended for non-critical, non-emergency messages and say it is not a substitute for a facility’s systems for administering and safeguarding medical treatment or medicine. · pointclickcare.com, 11 Oct 2026
- Messaging
- Care teams can send text and image messages to support timely interventions and informed decisions. · pointclickcare.com, 11 Oct 2026
- Mobile access
- PointClickCare says Secure Conversations is accessible on iOS and Android as well as through its platform. · pointclickcare.com, 11 Oct 2026
- Mobile platforms
- PointClickCare says mobile access is available on iOS and Android. · pointclickcare.com, 11 Oct 2026
- Pricing
- The product pages direct organizations to request a demo and do not state a price. · pointclickcare.com, 11 Oct 2026
- Purpose
- Secure Conversations is an encrypted, real-time messaging platform for care team members to exchange time-sensitive resident-care messages. · pointclickcare.com, 11 Oct 2026
- Senior living features
- The senior-living page lists configurable notification preferences, secure photo sharing, and compact conversation views. · pointclickcare.com, 11 Oct 2026
- Support
- PointClickCare lists telephone support at +1 905 858 8885 and toll-free support at +1 800 277 5889 on its product page. · pointclickcare.com, 11 Oct 2026
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