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OpenText Customer Identity and Access Management
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What OpenText Customer Identity and Access Management is
OpenText Customer Identity and Access Management (CIAM) is a paid solution for managing customer digital identities and privacy while supporting personalized experiences at scale. It uses a hybrid, event-driven approach to handle the customer identity lifecycle. Purpose-driven controls limit access to information to lawful and legitimate purposes, and adaptive access can respond to context, location, or device. Customers can enroll themselves securely in products and services.
The listed components are Identity Governance, Identity Manager, Access Manager, Advanced Authentication, Privileged Access Manager, Identity Foundation, and Data Access Governance. NetIQ Advanced Authentication supports passwordless and multifactor authentication, with more than 30 methods and five integration interfaces. Its listed technologies include FIDO U2F, OAuth2, RADIUS, Kerberos, Active Directory Federation Services, and Google Authenticator. Advanced Authentication can be deployed as a cloud service or on premises, with off-cloud, public-cloud, and private-cloud options. OpenText describes its privacy approach as including data discovery and minimization, pseudonymization, and anonymization. The solution supports Android, iOS, Linux, macOS, self-hosted, and Windows platforms. Pricing is available on request.
Who it suits
CIAM suits organizations that need to manage customer identities and privacy while offering personalized digital experiences. Its access controls, self-service enrollment, and passwordless or multifactor authentication options are relevant to teams managing customer access across the listed platforms.
What it does well
- Manages customer identity lifecycle with a hybrid, event-driven approach.
- Adaptive access can account for context, location, or device.
- Supports secure customer self-service enrollment.
- More than 30 authentication methods and five integration interfaces.
- Offers cloud-service and on-premises deployment options.
What to know first
- Pricing is available only on request.
- Advanced Authentication lists client options for Windows, macOS, and Linux.
Getting started
- Visit the OpenText CIAM website.
- Contact OpenText for pricing.
- Choose a listed platform or deployment option.
- Review the listed CIAM components and authentication options.
Verdict
Choose OpenText CIAM if you need customer identity lifecycle management, adaptive access, and multiple authentication approaches. It may be less suitable if you need a stated price before contacting the provider.
Questions
How much does OpenText CIAM cost?
The solution is paid, and pricing is available on request.
Which platforms does it support?
The listed platforms are Android, iOS, Linux, macOS, self-hosted, and Windows.
Does CIAM support customer single sign-on?
Yes. Customer SSO is listed as a capability.
What authentication options are available?
NetIQ Advanced Authentication supports passwordless and multifactor authentication, with more than 30 methods and five integration interfaces.
Can Advanced Authentication be deployed on premises?
Yes. It is available as a cloud-based service or on premises, with off-cloud, public-cloud, and private-cloud options listed.
What technologies does Advanced Authentication integrate with?
Listed technologies include FIDO U2F, OAuth2, RADIUS, Kerberos, Active Directory Federation Services, and Google Authenticator.
Facts from OpenText Customer Identity and Access Management's own pages
- Access control
- The solution supports purpose driven controls that limit access to information to lawful and legitimate purposes. · opentext.com, 4 Oct 2026
- Adaptive access
- Risk based access can adjust according to context, location, or device. · opentext.com, 4 Oct 2026
- Authentication
- NetIQ Advanced Authentication is a standards based framework that supports passwordless and multifactor authentication, with more than 30 methods and five integration interfaces. · opentext.com, 4 Oct 2026
- Client operating systems
- Advanced Authentication lists client options for Windows, macOS, and Linux. · opentext.com, 4 Oct 2026
- Deployment
- Advanced Authentication is available as a cloud based service or on premises, with off cloud, public cloud, and private cloud deployment options listed. · opentext.com, 4 Oct 2026
- Identity lifecycle
- OpenText describes the CIAM platform as fully hybrid and event driven for managing the customer identity lifecycle. · opentext.com, 4 Oct 2026
- Integrations
- Advanced Authentication lists support for standards and technologies including FIDO U2F, OAuth2, RADIUS, Kerberos, Active Directory Federation Services, and Google Authenticator. · opentext.com, 4 Oct 2026
- Pricing
- The CIAM solution page directs prospective customers to contact OpenText and does not state a price. · opentext.com, 4 Oct 2026
- Product components
- The listed components include Identity Governance, Identity Manager, Access Manager, Advanced Authentication, Privileged Access Manager, Identity Foundation, and Data Access Governance. · opentext.com, 4 Oct 2026
- Purpose
- CIAM helps organizations securely manage customer digital identities and privacy while providing a scalable, personalized user experience for millions of customers. · opentext.com, 4 Oct 2026
- Security and privacy
- OpenText’s CIAM white paper describes a privacy by design approach that includes data discovery and minimization, pseudonymization, and anonymization. · opentext.com, 4 Oct 2026
- Self service enrollment
- The solution supports secure self service enrollment for products and services. · opentext.com, 4 Oct 2026
- Support and services
- OpenText lists Professional Services, Support Services, Customer Success Services, Managed Services, and Premium Support for Advanced Authentication. · opentext.com, 4 Oct 2026