No. 31of 95 ·Field Service Management Software

Oneserve

Web · Android · iPhone · API

Freedom report

Two barsScore 6.3

Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Oneserve is ranked #31 of 95 in field service management software on Freedom251, made by Oneserve (Exeter, Devon, United Kingdom). It runs on Android, API, iOS, Web.

Oneserve plans and pricing

All plans

Oneserve Pricing is not listed; the pricing page redirects to the contact page. oneserve.co.uk · 11 Oct 2026

Compared on field service management software

Mobile platforms: both
Invoicing and payments: Yes
Offline mode: Yes
Route optimization: Yes
Customer portal: Yes
Recurring jobs: Yes

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The record

What it does: Oneserve is a field service management platform for social housing, retrofit, and related supply chains.
Job management: The platform manages jobs from raising through scheduling and field completion to closure with an audit trail.
Scheduling: Its scheduling features match jobs to operatives using skills, location, availability, and SLA priority.
Mobile app: The mobile app gives field teams job details, site history, asset records, forms, and resident communication.
Offline work: The mobile app supports work without a signal and syncs when connectivity returns.
Workflows: The platform offers configurable workflows, process automation, and cyclical work programmes.
Audit trail: Oneserve says workflow actions are timestamped, named, and logged in a full audit trail.
Resident communication: The platform supports resident communication by email, SMS, WhatsApp, and letter, with communications linked to jobs.
Integrations: Oneserve describes native contractor integration and API integration for exchanging jobs and evidence across contractor tiers.
API: The maker describes an open API for connecting Oneserve to other systems when a pre-built connector is unavailable.
Security and hosting: The maker states that Oneserve is AWS hosted, has UK data residency, is GDPR compliant, and lists ISO 27001 and Cyber Essentials among its assurance credentials.
Intended users: Oneserve says it is built for housing providers and contractors working with them.
Demo and pricing: The maker invites prospective customers to book a demo, and its pricing page redirects to the contact page.
Company: The site identifies the company as Oneserve Ltd, registered in England and Wales, and gives London, UK as its location.

Where it ranks on Freedom251

Best Field Service Management Software in 2026#31 of 95

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Sources

oneserve.co.uk· checked 11 Oct 2026
oneserve.co.uk/system· checked 11 Oct 2026
oneserve.co.uk/contact· checked 11 Oct 2026