Freedom251 › Field Service Management Software
Oneserve
by Oneserve
What Oneserve is
Oneserve is a field service management platform for social housing, retrofit, and related supply chains. It manages jobs from initial request through scheduling, field completion, and closure, while recording workflow actions in an audit trail. Scheduling can match jobs to operatives by skills, location, availability, and SLA priority. Its mobile app provides job details, site history, asset records, forms, and resident communication, and supports offline work before synchronizing when connectivity returns. Configurable workflows, process automation, and cyclical work programmes support operational processes. Resident messages can use email, SMS, WhatsApp, or letters and remain linked to jobs. Listed capabilities include invoicing and payments, route optimization, a customer portal, and recurring jobs. Oneserve describes native contractor integration and an open API for exchanging jobs and evidence. The maker states AWS hosting, UK data residency, GDPR compliance, ISO 27001, and Cyber Essentials. Pricing is available on request.
Who it suits
Oneserve suits housing providers and contractors managing social housing, retrofit, and related supply-chain field work. It may fit teams needing offline mobile work, scheduling, resident communications, and audit trails.
What it does well
- Manages jobs through closure with audit trails
- Offline mobile work synchronizes later
- Scheduling uses skills, location, availability, and SLA priority
- Resident communication across four channels
- Open API and contractor integration
What to know first
- Pricing is available only on request
- Mobile work depends on later synchronization
- Built for housing and related supply chains
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Oneserve | Pricing is not listed; the pricing page redirects to the contact page. | On request |
As oneserve.co.uk lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Oneserve brings job management, scheduling, mobile field work, resident communication, and integrations into one platform for housing-related operations. Prospective customers must request pricing and can book a demo through the maker.
Facts from Oneserve's own pages
- API
- The maker describes an open API for connecting Oneserve to other systems when a pre-built connector is unavailable. · oneserve.co.uk, 11 Oct 2026
- Audit trail
- Oneserve says workflow actions are timestamped, named, and logged in a full audit trail. · oneserve.co.uk, 11 Oct 2026
- Company
- The site identifies the company as Oneserve Ltd, registered in England and Wales, and gives London, UK as its location. · oneserve.co.uk, 11 Oct 2026
- Customer portal
- Yes · oneserve.co.uk, 22 Sept 2026
- Demo and pricing
- The maker invites prospective customers to book a demo, and its pricing page redirects to the contact page. · oneserve.co.uk, 11 Oct 2026
- Headquarters
- Exeter, Devon, United Kingdom · oneserve.co.uk, 28 Sept 2026
- Integrations
- Oneserve describes native contractor integration and API integration for exchanging jobs and evidence across contractor tiers. · oneserve.co.uk, 11 Oct 2026
- Intended users
- Oneserve says it is built for housing providers and contractors working with them. · oneserve.co.uk, 11 Oct 2026
- Invoicing and payments
- Yes · oneserve.co.uk, 22 Sept 2026
- Job management
- The platform manages jobs from raising through scheduling and field completion to closure with an audit trail. · oneserve.co.uk, 11 Oct 2026
- Mobile app
- The mobile app gives field teams job details, site history, asset records, forms, and resident communication. · oneserve.co.uk, 11 Oct 2026
- Mobile platforms
- both · oneserve.co.uk, 22 Sept 2026
- Offline mode
- Yes · oneserve.co.uk, 22 Sept 2026
- Offline work
- The mobile app supports work without a signal and syncs when connectivity returns. · oneserve.co.uk, 11 Oct 2026
- Recurring jobs
- Yes · oneserve.co.uk, 22 Sept 2026
- Resident communication
- The platform supports resident communication by email, SMS, WhatsApp, and letter, with communications linked to jobs. · oneserve.co.uk, 11 Oct 2026
- Route optimization
- Yes · oneserve.co.uk, 22 Sept 2026
- Scheduling
- Its scheduling features match jobs to operatives using skills, location, availability, and SLA priority. · oneserve.co.uk, 11 Oct 2026
- Security and hosting
- The maker states that Oneserve is AWS hosted, has UK data residency, is GDPR compliant, and lists ISO 27001 and Cyber Essentials among its assurance credentials. · oneserve.co.uk, 11 Oct 2026
- What it does
- Oneserve is a field service management platform for social housing, retrofit, and related supply chains. · oneserve.co.uk, 11 Oct 2026
- Workflows
- The platform offers configurable workflows, process automation, and cyclical work programmes. · oneserve.co.uk, 11 Oct 2026
Where Oneserve stands on Freedom251
- Field Service Management Software#56 of 94