Freedom251 › Audience Response Systems
Ombea
by Ombea
What Ombea is
Ombea is a paid experience management platform from Stockholm, Sweden, designed to turn customer and employee feedback into improvement priorities. It gathers responses through SMS, email, on-site terminals, app and website widgets, desktop widgets, self-checkout screens, QR codes, Google Reviews, and Trustpilot. Analytics bring feedback from outlets and channels into a centralized view intended to show what is happening, why, and where. Ombea says its AI identifies areas where teams can have the most impact and converts them into priorities. The Experience Inbox gives frontline teams alerts, collaboration, task delegation, and personal notes. The platform supports live polling, quizzes, anonymous responses, and advanced question types, and connects with loyalty, HR, and BI platforms. Terminal models include ExpressPod Small, ExpressPod Large, and ExpressTab, with customizable designs, mounting options, reporting, and alerts. Ombea runs on Android, iOS, macOS, web, and Windows. Pricing is on request; an ExpressPod small feedback terminal is listed at $35 a month, with possible variation by touchpoint count and other tools.
Who it suits
Ombea suits organizations collecting feedback from customers, employees, patients, passengers, or students across multiple channels. It can also fit frontline teams needing alerts, collaboration, and task delegation.
What it does well
- Collects feedback across many digital and physical channels
- Central analytics across outlets and feedback sources
- AI guidance turns feedback into priorities
- Supports live polls, quizzes, and anonymous responses
- Terminal models offer customizable mounting and designs
What to know first
- General pricing is available only on request
- PowerPoint response requires Microsoft Office desktop software
- Office 365 support excludes Store and browser versions
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| ExpressPod small feedback terminal | small smiley feedback terminal; price may vary by touchpoint count and other feedback tools | $35 a month |
As ombea.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Ombea combines broad feedback collection with centralized analytics, AI prioritization, and frontline workflows. Its quote-based pricing and Office desktop requirement for PowerPoint users should be checked before adoption.
Facts from Ombea's own pages
- AI guidance
- Ombea says its AI identifies where teams can have the most impact and turns feedback into priorities. · ombea.com, 11 Oct 2026
- Analytics
- Ombea offers analytics intended to show the what, why, and where behind feedback and provide a centralized view across outlets and channels. · ombea.com, 11 Oct 2026
- Anonymous responses
- Yes · ombea.com, 20 Sept 2026
- Data retention
- The processor privacy policy says Ombea retains personal data for the period specified by the customer controller and deletes or anonymizes it on that controller's direction, subject to legal requirements. · ombea.com, 11 Oct 2026
- Desktop downloads
- Ombea Response offers a Windows download, while Ombea Response 360 offers Windows and Mac downloads. · ombea.com, 11 Oct 2026
- Feedback channels
- The platform collects feedback through SMS, email, on-site terminals, app and website widgets, desktop widgets, self-checkout screens, QR codes, Google Reviews, and Trustpilot. · ombea.com, 11 Oct 2026
- Frontline workflow
- The Experience Inbox provides alerts, collaboration, task delegation, and personal notes for frontline teams. · ombea.com, 11 Oct 2026
- Headquarters
- Stockholm, Sweden · ombea.com, 28 Sept 2026
- Integrations
- Ombea says it can connect with loyalty, HR, and BI platforms; its platform page also names Google Reviews and Trustpilot. · ombea.com, 11 Oct 2026
- Live polling
- Yes · ombea.com, 20 Sept 2026
- Notable platform requirement
- Ombea Response for PowerPoint requires Microsoft Office desktop software; the listed Office 365 support excludes Microsoft Store and browser-based versions. · ombea.com, 11 Oct 2026
- Purpose
- Ombea describes itself as an AI-powered experience management platform for turning customer and employee feedback into continuous improvements. · ombea.com, 11 Oct 2026
- Quiz mode
- Yes · ombea.com, 20 Sept 2026
- Security and privacy
- Ombea's processor privacy policy says it processes EU/EEA and UK customer data within the EU/EEA, Switzerland, and UK, with Standard Contractual Clauses governing transfers outside those territories. · ombea.com, 11 Oct 2026
- Support
- Ombea directs customers to its Help Center and says its support team can be contacted by email, phone, or chat. · ombea.com, 11 Oct 2026
- Supported users
- Ombea says its terminals are intended for gathering feedback from customers, employees, patients, passengers, and students. · ombea.com, 11 Oct 2026
- Terminal features
- The terminals offer multiple sizes and mounting options, customizable designs, and AI-powered reporting and alerts. · ombea.com, 11 Oct 2026
- Terminal models
- The feedback terminal page lists ExpressPod Small, ExpressPod Large, and ExpressTab; pricing is provided by quote on that page. · ombea.com, 11 Oct 2026
Where Ombea stands on Freedom251
- Audience Response Systems#101 of 118
- Student Response Systems#40 of 45