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Infobip RCS for Business
What Infobip RCS for Business is
Infobip RCS for Business lets companies send branded, interactive messages through the RCS protocol. Messages can contain images, videos, buttons, and carousels for promotions, loyalty offers, delivery updates, reminders, payment requests, and customer service replies. Businesses can use verified sender IDs alongside logos, colors, and brand names. Delivery reports, read receipts, and analytics on actions such as button clicks show message activity. The service supports two-way messaging through a programmable API and webhook support, with Braze, ServiceNow, Salesforce, and HubSpot listed as integration options. Infobip says smart fallback can redirect messages to SMS or chat apps when RCS is unavailable on a device or network. Messages reach native inboxes on Android 5.0+ and iOS 18.1+, subject to device and network availability. Infobip describes encryption in transit and coverage for GDPR and industry-specific rules. API integration includes team support; custom enterprise packages include dedicated support and SLAs. Pricing is on request, and there is no free plan.
Who it suits
It suits businesses that want branded, interactive customer messaging and can use RCS where supported. Teams can use it for promotions, service replies, payment requests, and other listed message types.
What it does well
- Messages support images, videos, buttons, and carousels.
- Verified sender IDs and brand styling are available.
- Includes delivery reports, read receipts, and action analytics.
- Fallback can route messages to SMS or chat apps.
- API integration includes support from Infobip's team.
What to know first
- No free plan is listed.
- Pricing is available on request.
- Availability depends on device and network support.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| RCS for Business | Custom pricing based on destination, carrier, message type, volume, and features; contact sales for a proposal. · Basic: up to 160 UTF-8 bytes · Single: up to 3072 characters · Conversational: unlimited replies within 24 hours | On request |
As infobip.com lists them, read 2 Oct 2026. The maker's own page has the final word.
Verdict
Infobip RCS for Business combines rich messaging, sender verification, and delivery analytics, with fallback when RCS is unavailable. Check the stated Android and iOS versions and network availability for the devices you need to reach.
Facts from Infobip RCS for Business's own pages
- Analytics
- RCS includes delivery reports, read receipts, and analytics on customer actions such as button clicks. · infobip.com, 2 Oct 2026
- Availability
- The page says messages land in native messaging inboxes on Android 5.0+ and iOS 18.1+; support depends on device and network availability. · infobip.com, 2 Oct 2026
- Branding
- Businesses can use verified sender IDs, logos, colors, and brand names in messages. · infobip.com, 2 Oct 2026
- Company history
- Infobip's company page says it was officially established in 2006. · infobip.com, 2 Oct 2026
- Compliance
- Infobip says GDPR and industry-specific rules are covered for its RCS offering. · infobip.com, 2 Oct 2026
- Fallback
- Infobip says smart fallback can route messages to SMS or chat apps when RCS is unavailable on a device or network. · infobip.com, 2 Oct 2026
- Founded
- 2006 · infobip.com, 23 Sept 2026
- Headquarters
- London, United Kingdom · infobip.com, 23 Sept 2026
- Integration
- Infobip offers a programmable API and displays Braze, ServiceNow, Salesforce, and HubSpot as integration options. · infobip.com, 2 Oct 2026
- Product
- RCS for Business lets companies send interactive, branded messages to customers through the RCS protocol. · infobip.com, 2 Oct 2026
- Rich messages
- Messages can include images, videos, buttons, and carousels. · infobip.com, 2 Oct 2026
- Security
- Infobip describes RCS as using verified sender IDs and encryption in transit, backed by mobile operators. · infobip.com, 2 Oct 2026
- Support
- Infobip says API integration includes full support from its team; custom enterprise packages include dedicated support and SLAs. · infobip.com, 2 Oct 2026
- Use cases
- Supported business messages include promotions, loyalty offers, delivery updates, reminders, payment requests, and customer service replies. · infobip.com, 2 Oct 2026
Where Infobip RCS for Business stands on Freedom251
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